I had a very good experience as Mohamed from DFS Stratford took great care of me and my family. Mohamed was polite, friendly and very helpful showing us very patiently all the options we had in terms... See more
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I couldn't find what I wanted in the showroom but the sales lady was super helpful and showed me what I could have on her laptop, with an L-shape instead of a corner arrangement and in a different col... See more
Sales assistant very helpful. He had good knowledge of their products. There was no hard sell and they asked all the right questions. Also, advised me to measure the hallway to ensure that the sofa ch... See more
Company replied
Staff were friendly without being overpowering as they left us to look around and try out their sofa range independently. They were approachable when we needed help and guidance when finalising our pu... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
150-151 Westfield Avenue, The Street, E20 1EN, London, United Kingdom
- 0333 999 9798
4.8
Excellent
659 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service from the sales person
Excellent service from the sales person earlier today.. Thank you
August 1, 2023
Reply from DFS Furniture - Stratford
Good Afternoon Mr Alfonso,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lia P
DFS Central Customer Support
Good afternoon to all the members of staff in DFS
Hello, I hope you are well this is my first experience visiting an DFS furniture show room. My daughter converted she brought a beautiful brown long sofa coming up to an year ago. And the female staff was every warm and welcoming, she explained every single
features that came with the sofa, which sounds really good modern technology..
July 30, 2023
Reply from DFS Furniture - Stratford
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Kimberley S
DFS Central Customer Support
Excellent customer service.
July 27, 2023
Reply from DFS Furniture - Stratford
Good Morning Emmanuel,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lia P
DFS Central Customer Support
Reply from DFS Furniture - Stratford
Hello Suhrit,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Megan D
DFS Central Customer Support
Very friendly and helpful.
July 24, 2023
Reply from DFS Furniture - Stratford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Megan D
DFS Central Customer Support
Fast and friendly buying process!
July 24, 2023
Reply from DFS Furniture - Stratford
Hello Chuck,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Megan D
DFS Central Customer Support
Salesman was very helpful
July 24, 2023
Reply from DFS Furniture - Stratford
Hello Marina,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Megan D
DFS Central Customer Support
DFS Westfield Stratford 👍
Spoke to Natalia. She was super helpful and understood my needs. She gave me options and solutions. Very clear
July 22, 2023
Reply from DFS Furniture - Stratford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Central Customer Support
Nice friendly staff
July 21, 2023
Reply from DFS Furniture - Stratford
Hello Carol,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Megan D
DFS Central Customer Support
Reply from DFS Furniture - Stratford
Hello Sarian,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Megan D
DFS Central Customer Support
I used to be customer 4 years ago and I…
I used to be customer 4 years ago and I bought a bed and dining table and the quality was very good,clean and stable. Now we want to buy furniture from my brother for a surprise because we like this brand and will still buy from it
July 17, 2023
Reply from DFS Furniture - Stratford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Central Customer Support
Nice and friendly staffs
Gloria is nice and friendly, she gave us a very detailed explanation on the items we picked.
July 15, 2023
Reply from DFS Furniture - Stratford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Central Customer Support
I was attending to at the appropriate…
I was attending to at the appropriate time very good customer relation was assisted with and the attendant was very friendly and explained everything to me about my orders.
July 15, 2023
Reply from DFS Furniture - Stratford
Good Afternoon Olatunde,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in-store. We hope you love the furniture as much as us!
Kind Regards,
Kimberley S
DFS Central Customer Support
Staff was great very clear when…
Staff was great very clear when explaning about
ordering and delivery very frendly but also professional
not once did i feel rushed also the young lady got
her coullage to check the order befor the order was put through great staff
July 14, 2023
Reply from DFS Furniture - Stratford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Central Customer Support
DFS shopping in Westfield
Thank you Denise for explaining all the different options of make model and kind of sofa to help me pick the right one for me
July 14, 2023
Reply from DFS Furniture - Stratford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
#DFS Central Customer Support
Great service
Great service. Mo was patient, calmly and professionally answered all my questions. I did not feel like I had to rush to make a decision.
July 12, 2023
Reply from DFS Furniture - Stratford
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Mo met your expectations in-store and that you had a lovely experience when placing your order!
Kind Regards,
Kimberley S
DFS Central Customer Support
Excellent service from Mohammad
July 10, 2023
Reply from DFS Furniture - Stratford
Good Morning,
Thanks for the 5 stars! It's much appreciated
Kind Regards,
Lia P
DFS Central Customer Support
Mo was very helpfull and professional
Mo was very helpfull and professional. He explained everything
July 7, 2023
Reply from DFS Furniture - Stratford
Good Morning Batista,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Kimberley S
DFS Central Customer Support
Reply from DFS Furniture - Stratford
Good Morning Petra,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Kimberley S
DFS Central Customer Support
Customer service was great from staff…
Customer service was great from staff member Muhammad at Westfield Stratford City.
July 8, 2023
Reply from DFS Furniture - Stratford
Good Morning Syed,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in-store with Muhammad!
Kind Regards,
Kimberley S
DFS Central Customer Support
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