I had a very good experience as Mohamed from DFS Stratford took great care of me and my family. Mohamed was polite, friendly and very helpful showing us very patiently all the options we had in terms... See more
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I couldn't find what I wanted in the showroom but the sales lady was super helpful and showed me what I could have on her laptop, with an L-shape instead of a corner arrangement and in a different col... See more
Sales assistant very helpful. He had good knowledge of their products. There was no hard sell and they asked all the right questions. Also, advised me to measure the hallway to ensure that the sofa ch... See more
Company replied
Staff were friendly without being overpowering as they left us to look around and try out their sofa range independently. They were approachable when we needed help and guidance when finalising our pu... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
150-151 Westfield Avenue, The Street, E20 1EN, London, United Kingdom
- 0333 999 9798
4.8
Excellent
659 reviews
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My furniture experience was great
My furniture experience was great, the sales rep was very nice and went through with everything that I needed to know before the purchase so I am very pleased.
May 31, 2023
Reply from DFS Furniture - Stratford
Hello Daniel,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Simon T
DFS Central Customer Support
We were advised by Denise today.
We were advised by Denise today.
Excellent customer service by Denise and the other colleagues in the showroom, very helpfull nothing was too much. Denise has a helpfull and friendly disposition and offered sensible suggestions in regarding our purchase.
I fully reccomend a visit to the showroom
May 29, 2023
Reply from DFS Furniture - Stratford
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Denise in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Simon T
DFS Central Customer Support
Natalia at Stratford has been very…
Natalia at Stratford has been very patient and helpful. I had a great experience and looking forward to receiving my sofa!!!
May 28, 2023
Reply from DFS Furniture - Stratford
Hello Salim,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Simon T
DFS Central Customer Support
Fantastic service at Stratford…
Fantastic service at Stratford Westfield. Two people helped served my mum and myself. Such amazingly knowledgeable and helpful people. Will definitely recommend people to shop there. Truly great service. Many thanks to the two staff who helped us.
May 19, 2023
Reply from DFS Furniture - Stratford
Hello Nicola,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Simon T
DFS Central Customer Support
The team work
The team is so accommodating, supportive, and experienced. Especially Mohammed that attended to me. even though I did not plan to buy the sofa, the customer service he renders was so fantastic.
May 21, 2023
Reply from DFS Furniture - Stratford
Hello Catherine,
Thank you for your kind review. We are so happy that you enjoyed your experience with Mohammed in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Simon T
DFS Central Customer Support
Staff was great
May 20, 2023
Reply from DFS Furniture - Stratford
Hello Volkan,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Simon T
DFS Central Customer Support
Good customer service from Mohamed
May 19, 2023
Reply from DFS Furniture - Stratford
Hello Mr Elrhazal,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture when it is delivered!
Kind Regards,
Megan D
DFS Central Customer Support
Although the sofa I wanted was not…
Although the sofa I wanted was not there the staff found the closest match and explained the different purchase options. Helpful, attentive and professional staff.
May 18, 2023
Reply from DFS Furniture - Stratford
Hello Mukosha,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that the staff were helpful in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Megan D
DFS Central Customer Support
Helpful and friendly staff
May 19, 2023
Reply from DFS Furniture - Stratford
Hello Ryan,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Simon T
DFS Central Customer Support
Helpful, professional and friendly
Everyone was incredibly helpful on both our visits, and made the process seamless and straightforward. It was both professional and friendly, with great attention to detail and all options thoroughly explained. We would highly recommend.
May 16, 2023
Reply from DFS Furniture - Stratford
Hello Helen,
Thank you so much for taking your time to write us a review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home! I hope you love the furniture once it arrives!
Kind Regards,
Megan D
DFS Central Customer Support
Cause they are kindly and helpful .
May 7, 2023
Reply from DFS Furniture - Stratford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Simon T
DFS Central Customer Support
Reply from DFS Furniture - Stratford
Good Afternoon Maria,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lia P
DFS Central Customer Support
Reply from DFS Furniture - Stratford
Good Morning Eric,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Lia P
DFS Central Customer Support
Gloria was great
Gloria was great
I happy the way she explained to me an patiently
She been very politely.
May 8, 2023
Reply from DFS Furniture - Stratford
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Gloria in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Simon T
DFS Central Customer Suppor
Fabulous client service by Denise
Denise was extremely helpful without smothering us and had great advice and opinions on the oroducys we discussed. Excellent job
May 7, 2023
Reply from DFS Furniture - Stratford
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Denise in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Simon T
DFS Central Customer Support
Excellent costumer service
The costumer service was very good. Alicia the person who helped me with the purchase was very very good!!
April 25, 2023
Reply from DFS Furniture - Stratford
Hello Bea,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Simon T
DFS Central Customer Support
Order made!
I made an order at DFS Stratford. Mohammed was great and help made the process easy. Thanks.
May 1, 2023
Reply from DFS Furniture - Stratford
Hello Afsar,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Simon T
DFS Central Customer Support
The assistant was brilliant by taking…
The assistant was brilliant by taking time in explaining the positive aspects of the sofa bed settee - I just felt fully informed of every aspects of the product, including the pros and cons, such as the difficulties in getting the settee into your flat because I live in a converted house. I really appreciated all this information.
April 18, 2023
Reply from DFS Furniture - Stratford
Hello,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are so happy to hear about the great service you had with our advisors. Thank you so much for placing an order with us and we do hope you love your furniture once it arrives.
Kind Regards,
Simon T
DFS Central Customer Support
Reply from DFS Furniture - Stratford
Hello Ricardo,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Simon T
DFS Central Customer Support
The customer service is very good.
April 29, 2023
Reply from DFS Furniture - Stratford
Thank you for your great review.
Kind regards,
Holly M
DFS Central Customer Support
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