I had a very good experience as Mohamed from DFS Stratford took great care of me and my family. Mohamed was polite, friendly and very helpful showing us very patiently all the options we had in terms... See more
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I couldn't find what I wanted in the showroom but the sales lady was super helpful and showed me what I could have on her laptop, with an L-shape instead of a corner arrangement and in a different col... See more
Sales assistant very helpful. He had good knowledge of their products. There was no hard sell and they asked all the right questions. Also, advised me to measure the hallway to ensure that the sofa ch... See more
Company replied
Staff were friendly without being overpowering as they left us to look around and try out their sofa range independently. They were approachable when we needed help and guidance when finalising our pu... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
150-151 Westfield Avenue, The Street, E20 1EN, London, United Kingdom
- 0333 999 9798
4.8
Excellent
659 reviews
Asks customers to review
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Great customer service
Staff is very helpful and available to answer any queries. Shop is well presented and plenty of options on display
April 28, 2023
Reply from DFS Furniture - Stratford
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Central Customer Support
Gloria - Stratford Westfield - Amazing service and Great sofas…
Gloria in the Stratford Westfield store was nothing short of amazing.
Hugely welcoming and knowledgable, she made me feel at home all throughout my visit and delivered incredible customer service as great as the sofas they sell :)
April 28, 2023
Reply from DFS Furniture - Stratford
Good Afternoon James,
We are really grateful for your kind words and for sharing your experience in our store with Gloria. Thank you very much and we look forward to seeing you again!
Kind Regards,
Lia P
DFS Central Customer Support
Great variety and excellent customer service
The customer service I recieved from Gloria at the Stratford branch was excellent. She's clearly very knowledgable and showed great patience with my indecisiveness. DFS have a great range of sofas in various materials and colours and Gloria was able to advise which of these best met my style and needs.
April 9, 2023
Reply from DFS Furniture - Stratford
We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Central Customer Support
The sofa is great but in delivery was…
The sofa is great but in delivery was ripped at the bottom and marked slightly at the back by the unpackers/ delivery people. Nothing worth requesting a replacement for but not ideal.
January 21, 2023
Reply from DFS Furniture - Stratford
Good Morning Alison,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture.
Having looked into your order we are pleased to see that since your review, you have spoken with a member of the DFS Team, and this has been discussed.
We do hope to see you in the future.
Kind Regards,
Simon T
DFS Central Customer Support
The service was great
The service was great. Very polite, also the time spent to explain about the sofa and its quality. Caring of your sofa. I am pleased with the different options of the service.
April 21, 2023
Reply from DFS Furniture - Stratford
We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Central Customer Support
Lovely experience with Sean, very helpful.
Very good experience and treated.
Sean, was very helpful and patient with my inquiries.
April 21, 2023
Reply from DFS Furniture - Stratford
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Central Customer Support
Amazing Service
My partner and I have been having issues finding a sofa that fits our very narrow hallway.
Both Shaun and Denise (Stratford Branch) have been absolutely fantastic in helping us find a sofa, and even helping us exchange a sofa when it doesn't fit.
Would highly recommend both Shaun and Denise for amazing service!
April 21, 2023
Unprompted review
Reply from DFS Furniture - Stratford
Hello Asher,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are so happy to hear about the great service you had with our advisors. Thank you so much for placing an order with us and we do hope you love your furniture once it arrives.
Kind Regards,
Simon T
DFS Central Customer Support
Reply from DFS Furniture - Stratford
Thank you for taking the time to leave us your review.
Kind Regards,
Holly M
DFS Central Customer Support
Satisfied
Wonderful customer services from my sales person Mohammed, very informative with the care and additional services towards my new purchase.
Friendly staffs
April 14, 2023
Reply from DFS Furniture - Stratford
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Central Customer Support
Reply from DFS Furniture - Stratford
Hello Tanzia,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Simon T
DFS Central Customer Support
My experience today was excellent the…
My experience today was excellent the staff was very friendly and helpful
April 10, 2023
Reply from DFS Furniture - Stratford
Hello Samantha,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS.Thank you so much for placing an order with us.
Kind Regards,
Simon T
DFS Central Customer Support
Reply from DFS Furniture - Stratford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Simon T
DFS Central Customer Support
Fabulous service
Gloria was extremely patient and helpful, she guided us through what we needed to know about our purchase and was very knowledgeable about all products.
April 9, 2023
Reply from DFS Furniture - Stratford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Simon T
DFS Central Customer Support
I was seen by a very pleasant young…
I was seen by a very pleasant young lady who helped us very well and it was nice that she knew what she was talking about
April 9, 2023
Reply from DFS Furniture - Stratford
Hello John,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are so happy to hear about the great service you had with our advisors. Thank you so much for placing an order with us and we do hope you love your furniture once it arrives.
Kind Regards,
Simon T
DFS Central Customer Support
Denise at the Stratford Westfield store…
Denise at the Stratford Westfield store was amazing, along with her other colleagues that helped me out. It was such an efficient process and she made me feel like my purchase was the right one, especially since I have 3 dogs. Definitely recommend!
April 6, 2023
Reply from DFS Furniture - Stratford
Hello Andrew,
Thank you for leaving us a 5* review. We are really happy that Denise met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Lia P
DFS Central Customer Support
I went in only to look
I went in only to look
but the chap called Shaun did an amazing job and I bought a settee and a chair and I also bought the insurance/ he was an amazing salesman and a real gentleman- he an asset to your company.
April 5, 2023
Reply from DFS Furniture - Stratford
Hello Michael,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS.Thank you so much for placing an order with us.
Kind Regards,
Simon T
DFS Central Customer Support
Terrible store manager and customer assistants.
After problems with delivery, I asked for a full refund of delivery. This was due to lack of communication, inconvenience and the fact I took leave to ensure I was home to take the delivery. I received a phone call from the store to say that they wouldn’t be able to refund me my full delivery as I’d already had a discount applied. What that has to do with anything I don’t know. What annoys me more is that during this call Natalia didn’t even apologise once for the inconvenience or even seem sympathetic in the slightest, I’d go as far as to say she had an attitude. I asked to speak to the store manager, Denise, who then refused to take the call despite being there. (Could hear her in the background). Would highly recommend NOT visiting this branch.
April 4, 2023
Unprompted review
Reply from DFS Furniture - Stratford
Good Afternoon Neha,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We do apologise for the experience you are having with DFS.
We are so sorry if no apology was made and for any issues with the service received this is very disappointing to hear. After reviewing your order we can see this has been escalated to the relevant department. Please be assured they will be in touch as soon as possible to discuss this further.
Please accept our sincerest apologies for any inconvenience that may have been caused.
Kind Regards,
Simon T
DFS Central Customer Support
Reply from DFS Furniture - Stratford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Simon T
DFS Central Customer Support
Gloria made us feel at ease
Gloria made us feel at ease, was kind and we laughed! Thoroughly enjoyed what we initially thought would be a stressful experience- 10/10 from us! :)
April 2, 2023
Reply from DFS Furniture - Stratford
Hello Clare,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Simon T
DFS Central Customer Support
He made our experience in DFS really…
He made our experience in DFS really good.excellent customer experience
April 1, 2023
Reply from DFS Furniture - Stratford
Hello Bushra,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Simon T
DFS Central Customer Support
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