DFS Furniture - Swindon Reviews 

Really disappointed in DFS after years of singing your praises.
We ordered a Lucinda Big Corner sofa. With medium swivel chair with footstool etc.

6weeks later, we were called and to say that they are no longer making the frames for the swivel chairs - we were gutted. We went with that range because they did offer the matching swivel chair.

We agreed to switch the swivel chair to an arm chair and and extra footstool, as long as it didn’t further delay our order..
Nobody could answer this.
Call backs were promised. Nothing.
Since we have checked the ETA on the delivery which was pushed back by 6weeks.
Not happy, your mistake shouldn’t cost a delay to customers…
Worst thing is… the swivel chair is still being advertised as available.
So how many more customers are you going to upset.

Still awaiting delivery.

Pina the sales person was excellent throughout the purchase, explaining everything as we went along , making it a great experience,

Jason’s product knowledge proved invaluable in confirming our requirements with various suggestions and options.

This enabled a smooth process to reach our needs.

We had already looked online and had a pretty good idea what we were looking for, on entering the store we had plenty of time to look around before we were approached by any of the sales team. By this time we had pretty much decided on our purchase, the salesman was very helpful informative and the whole purchase was completed within 15 minutes

Jason gave us all the information we needed felt very satisfied with everything

Very welcoming, knowledgeable, a great experience

staff very helpful

Pina was excellent! I found the perfect sofa for me online but I wanted to see if they had the sofa in store so I can see the colour of it properly. After seeing it was not the best but it will do, I found out I was able to change the colour of the fabric which I never knew this sofa was aloud as I wasn’t able to change the colours online which was a extra bonus and thankful for the store and Pina for making me aware, Pina made me all aware about how to keep my sofa in good condition and what to do when my sofa arrives her customer service was spot on she was aware of my tight budget that I was on, she did not force me into anything extra adding etc but she made me aware of the advantages of it but it was entirely my own decision which I found very polite as some people can try and push it on you just to make a extra buck. And she was able help me secure my new sofa and even better a better colour and fabric for the sofa I wanted I couldn’t thank her enough! Top marks!

It’s great to be with dfs . Staff members was very polite and friendly. I was explained every detail about the items and the staff was very helpful.

Jason was very good. He gave us time to look and explained all very clearly when we wanted to buy.

Friendly, helpful and knowledgeable staff. Easy ordering process with plenty of options available in-store to see

The staff were very friendly
The gentleman how serviced us was professional and explained every thing clearly was very impressived with the over all service

Peana/Pina was excellent. Really knowledgeable and helpful with lots of advice.

Nick was very professional and guided me through the sale.
I took the interest free option and was surprised how easy it was to understand thanks again to Nick

Excellent experience from the start - extremely knowledgable and professional throughout. Made the decision process for us to be very clear and not rushed at any point - fantastic!

Peela ( sorry if not the correct spelling) was very polite and friendly

Jason was a great sale assistant. He talked through all our options clearly while making a joke here and there to lighten the mood. He accepted our decision and didn’t push us into something we didn’t want. That said he gave us pointers to make us think what the best decision would be

We were served by Peena, she was extremely pleasant and helpful, explained everything we needed to know. She did not put any pressure on us at all to purchase anything, she asked us whether we'd looked online before going to store (we hadn't), we wanted to just turn up and look round. She even went out of her way to make sure we had refreshments. Overall a pleasant in store experience.