As soon as I arrived in the store Jamie was available for any questions I had . He was extremely helpful and knowledgeable with regards to all the relevant information that I needed in order to choose... See more
Company replied
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See what reviewers are saying
Pina, at the Swindon store, was friendly, helpful and informative. She gave us advice tailored to our requirements , not just ' the usual ' and this made our decision and purchase stress free.
Company replied
I recently bought a sofa from DFS in Swindon and had the absolute pleasure of being looked after by Gregg. From the moment I walked in, he struck the perfect balance of being knowledgeable, casually c... See more
Company replied
I was given a masterclass in how to treat a customer today. I visited Swindons branch of DFS to purchase a new sofa and a separate chair. I already knew which chair I wanted so that was a straight for... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Wootton Bassett Road, SN5 8WF, Swindon, United Kingdom
- 0333 999 9765
4.9
Excellent
4K reviews
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New sofa
We were served by Peena, she was extremely pleasant and helpful, explained everything we needed to know. She did not put any pressure on us at all to purchase anything, she asked us whether we'd looked online before going to store (we hadn't), we wanted to just turn up and look round. She even went out of her way to make sure we had refreshments. Overall a pleasant in store experience.
May 4, 2026
Reply from DFS Furniture - Swindon
Good afternoon,
We're really grateful you shared this amazing 5* review. We are glad to hear that Peena helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Very friendly staff good knowledge of…
Very friendly staff good knowledge of product very polite and professional
May 4, 2026
Reply from DFS Furniture - Swindon
Good afternoon Caroline,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Excellent customer service!
May 3, 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very knowledgeable staff
Very knowledgeable staff, calm and quiet show room, not bothered by staff to much.
May 2, 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Great customer service, got exactly what we were looking for. Returned after getting previous sofa from DFS, 10 years ago
May 3, 2026
Reply from DFS Furniture - Swindon
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Sociable surroundings & support from…
Sociable surroundings & support from the allotted staff member (Pina)
May 3, 2026
Reply from DFS Furniture - Swindon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Staff were very friendly and helpful
Staff were very friendly and helpful, told me what i needed to know.
May 3, 2026
Reply from DFS Furniture - Swindon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Friendly and helpful advice
I am sorry to the salesman I chatted to, but I did not get your name. He was friendly and relaxed and was very helpful. I was worried that the sofa I chose might not be able to fit up the stairs as I am in a coach house. He gave me confidence in confirming all the backs came separately and the corner unit was two pieces. The delivery is express too within seven days. I am very happy with the service in store. Thank you 😊
May 2, 2026
Reply from DFS Furniture - Swindon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Swindon
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver
Kind Regards,
Vanessa
DFS Customer Support
Fantastic customer service
Fantastic customer service. Jamie was great explaining everything. Didn't feel pressured. Saw sofa mid morning & went to other shops but ended up at dfs for original sofa
May 1, 2026
Reply from DFS Furniture - Swindon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Fantastic customer service
Fantastic customer service . Listened to what we wanted and helped the correct selection
April 30, 2026
Reply from DFS Furniture - Swindon
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Sofa/bed - Jason made the choice easy
Jason made the choosing of a corner sofa/ bed very easy even though there were so many to choose from.
He was extremely helpful and knowledgeable
April 30, 2026
Reply from DFS Furniture - Swindon
Good afternoon Penelope,
Thanks for your lovely feedback, we’re glad to hear Jason met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Great quality and service again
We came back to DFS because of the quality of the sofa we’ve had for 6 years it is still in great condition and comfortable and the service and aftercare has been as high quality as the sofa also like to mention the great service in store with knowledgeable staff always keen to help with no pressure
April 27, 2026
Reply from DFS Furniture - Swindon
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Excellent, efficient and smooth sales process.
Jason's service was superb from start to finish. Can't fault him on a single thing.
April 28, 2026
Reply from DFS Furniture - Swindon
Good morning Dom,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
We had a great experience at DFS
We had a great experience at DFS. The staff gave us plenty of space to browse without being pushy, which made the whole visit really relaxed. Nick was especially helpful, he answered all our questions clearly and made the purchase feel easy and enjoyable. Really pleased with the service.
April 28, 2026
Reply from DFS Furniture - Swindon
Good morning Dave,
Thanks for your lovely feedback, we’re glad to hear Nick met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Swindon
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great Customer Service …
Me n my husband had a really great experience at DFS, Jason was a big part of it. He was friendly, patient, and really knew his stuff. He took the time to understand what we were looking for and gave helpful advice without being Rushed.
Jason made the whole process feel easy and relaxed, and I’m really happy with the sofa I ended up choosing. Big thanks to Jason for the excellent Customer service!”
April 27, 2026
Reply from DFS Furniture - Swindon
Good morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
DFS West Swindon
DFS West Swindon - highly recomend. Great service not at all pushy. Jamie and Jason were a pleasure to deal with.
April 17, 2026
Unprompted review
Reply from DFS Furniture - Swindon
Good morning Carol,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
Very helpful team salesman John at Swindon took plenty of time to show all the options we were looking for and gave us time to make decisions after going through many different ranges
April 25, 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Excellent.
The service we received was excellent. Nick was friendly, very knowledgeable, and had the right balance of being attentive but not overbearing. Ordered a new sofa and footstool. The process was quick and easy. I highly recommend.
April 25, 2026
Reply from DFS Furniture - Swindon
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
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