DFS Furniture - Taunton Reviews 

Kyle in the Taunton store was great. Friendly, knowledgeable and gave us confidence in our purchase. Really patient too!

The salesman was extremely helpful and made my experience eqsy

Knowledgeable and helpful

Very helpful sale assistant. Thank you

Excellent experience buying our new sofa great knowledge and helping staff helped us all the way

Good personal service instore . Salesperson had good knowledge of product & very helpful. Easy to order

The salesman was helpful and knowledgeable and answered our questions. We discussed various sofas and which was best for us.
We ordered and paid the deposit, it was a quick process with all the additional options explained.

Excellent service with clear information given by Lawrence.

Alan was absolutely fantastic. Very friendly, approachable and extremely knowledgeable. We’re now ordered or dream sofa and we couldn’t be happier. Thank you so much Alan for taking the time to explain and help us make a great buy. You are an absolute asset to Dfs

Nothing about my visit today was anything other than excellent, i was greeted almost immediately by a member of staff who dealt with my requirements. I entered intending to browse and find the perfect sofa for me but i didn't expect to walk out with a smile after spending a fair amount. Great service, easy to do business with and professional.

I recently bought a sofa from DFS Taunton and had a brilliant experience with Kyle. He was really helpful from start to finish, explained everything clearly, and made sure we understood all the options without any pressure.

What stood out most was how easy he was to get along with — we had a really good laugh while choosing the Freya sofas, which made the whole experience feel relaxed and enjoyable rather than like a typical sales visit.

Kyle knew his stuff, gave honest advice, and made the whole process smooth and stress-free. Definitely a 5-star service, and I’d recommend asking for him if you’re going into the store.

Excellent service

My experience with DFS has been absolutely appalling from start to finish.

The sofa delivered was completely wrong — the colours were not what I selected at all, and it feels like I was given a random product rather than what I paid for. I specifically paid extra for a slider/fitted design, yet what arrived is not what was ordered or promised.

To make matters worse, the quality is shockingly poor. One of the cushions has completely collapsed and is sagging with no support whatsoever. This is not normal wear and tear — it arrived in a defective condition and is already uncomfortable and unusable.

The customer service has been just as bad, if not worse. Promises are made and then ignored. I was told multiple times that someone would call me back, and no one ever did. There has been no accountability, no urgency, and no real attempt to fix the situation.

I have spent the last 6 months stuck with an incorrect, poor-quality sofa and a company that seems completely unwilling to resolve the issue properly. For a brand of this size, the level of service and product quality is unacceptable.

I would strongly warn others to think twice before purchasing, as my experience has been stressful, frustrating, and deeply disappointing from beginning to end.

Friendly. Non pushy staff. Very helpful and product knowledge perfect.

Well explained, quick & helpful.

The staff are great ,very professional,approachable and the quality of the product is really good.

We were left to look around on our own until we were ready to be helped. Sean was remarkably helpful and knowledgeable, answering all our questions, to the point that we made a purchase

Lawrence was super friendly and helpful. Not pushy and very informative. Very happy with our new sofa

Store lay was good and the staff member who saw us was very helpful and friendly