Steliana at DFS made the entire process seamless and enjoyable. From the moment I walked into the showroom, she greeted me with a warm, welcoming attitude without ever feeling pushy. She took the time... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service, Lawrence was really helpful he is spoke through everything and allowed us time to consider, provided a tape measure so we could check measurements, some times sales people make... See more
Company replied
Lawrence, who assisted us, was so friendly and knowledgeable. He acknowledged us straight away but gave us space and time to browse allowing us space to make the right decision. As soon as we were rea... See more
Company replied
Friendly helpful staff, wide range of sofas to look at. Lawrence helped us when we picked out the sofa we wanted. Asked us if we needed any help while browsing too. Very professional, explained all th... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Toneway, TA1 2BB, Taunton, United Kingdom
- 0333 999 9802
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service throughout.
July 7, 2026
Reply from DFS Furniture - Taunton
Hello Ted,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Made my selection with the help of…
Made my selection with the help of Lawrence. Nothing was too much trouble for him as he talked me through various options. A very knowledgeable friendly member of staff.
July 7, 2026
Reply from DFS Furniture - Taunton
Hello Susie,
Thanks for your lovely feedback, we’re glad to hear Lawrence met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Taunton
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Nice, easy purchase
Lawrence was great - very friendly and helpful. The chair we bought is just what I need for my dodgy back. Great that you allow dogs in too. Many thanks.
July 7, 2026
Reply from DFS Furniture - Taunton
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lawrence.
Kind Regards,
Jordan
DFS Customer Support
Good sales assistant at DFS
Went on Friday had A very helpful sales assistant with lots of knowledge about every sofa we asked about. Went back on Monday, he remember us and answered more questions. Left us alone to decide and then we placed an order with him. A valuable member of the team at DFS. Thank you so much for being helpful and patience whilst we were deciding and no pressure selling.
July 6, 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Really friendly
Really friendly, gave us time to explore and consider our options. We weren’t hounded. Really well explained, Sean was lovely.
July 5, 2026
Reply from DFS Furniture - Taunton
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Sean.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Taunton
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Alan in store was very helpful
Alan in store was very helpful, talked us through the process and gave fantastic customer service
July 5, 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
The salesman was very knowledgeable and…
The salesman was very knowledgeable and helpful
July 5, 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Taunton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
A pleasant process
Friendly & knowledgeable staff member, goods required available to order, a very easy process. Thank you Neal.
July 4, 2026
Reply from DFS Furniture - Taunton
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
We were attended nicely and presented…
We were attended nicely and presented all the best lot available. Installment payment options were attractive.
June 27, 2026
Reply from DFS Furniture - Taunton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The bloke who we spoke too at Taunton…
The bloke who we spoke too at Taunton dfs was absolutely fantastic! Helped me and my husband with questions and also made us feel very at ease
July 4, 2026
Reply from DFS Furniture - Taunton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Nice knowledgeable guy (Alan)
June 30, 2026
Reply from DFS Furniture - Taunton
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
The assistant made it so easy
The assistant made it so easy. She went through everything several times to make sure we fully understood everything
July 3, 2026
Reply from DFS Furniture - Taunton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Taunton
Hello Pauline,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Taunton
Hello Chris,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
From the moment I walked in the store I…
From the moment I walked in the store I was heated by a friendly member of staff, he was very helpful, so much so I had made my choice within 20 mins.”
June 29, 2026
Reply from DFS Furniture - Taunton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent salesman (Sean) Very helpful
Excellent salesman (Sean) Very helpful. Not pushy. Helped us to get the sofas that were perfect for us.
June 28, 2026
Reply from DFS Furniture - Taunton
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
My experience in store was excellent.
My experience in store was excellent.
Lots of help and advice from staff when needed but otherwise given the time and space to browse and make my mind up. It was great to have lots of sofas to try out rather than ordering without trying first.Having a good show room with lots of choice is vital to me.
Only thing that might have helped is having more examples of sofa beds in the various models.
June 16, 2026
Reply from DFS Furniture - Taunton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.