We ordered a L shape sofa from the Tottenham Court Road Branch. I have to say we couldn’t be happier. The service we have received has been very good. Staff in store, great, communication about progre... See more
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Great in-store staff- friendly and knowledgeable and they took time and effort to make the delivery work. A great shame this store is closing soon but nice to have the great discount as a consequence.... See more
The team at Tottenham Court Road was absolutely fantastic I cannot fault them,,, I would recommend them too anybody.... 10 out of 10 🙂🙂🙂🙂🙂🙂🙂🙂🙂
I brought the Kruze sofa even though no store had it on display. Went to London Tottenham Court Road branch and was seen by Narendra who was patient & brilliant!! The delivery guys were great. I’m h... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
220-224 Tottenham Court Road, W1T 7PZ, London, United Kingdom
- 0333 999 9837
4.4
Excellent
655 reviews
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Will was most helpful and insightful…
Will was most helpful and insightful about what I was looking for. Really appreciated the time he spent to sort out the sofa, chair and footstool that I finally bought.
September 26, 2022
Sales assistant was very helpful and…
Sales assistant was very helpful and went through everything in detail.
September 26, 2022
The man that served me was very polite
The man that served me was very polite. He explained every thing correctly.
September 22, 2022
Great service
Daniel was very helpful and my made comfortable during the sales process.
September 24, 2022
We came into the Tottenham court road…
We came into the Tottenham court road store and was assisted by William from sydcup store. He was so helpful and friendly
Great service
September 24, 2022
Really helpful staff …the gentleman was…
Really helpful staff …the gentleman was efficient and quick and for me that’s the sort of service I like ..very informative
Great experience
September 21, 2022
Excellent customer service
Excellent customer service, very efficient and thorough.
September 20, 2022
Excellent buyer experience, highly recommend.
We bought a Sophia sofa today. Lots of time to look around at our own leisure, without being pressured, and when we asked for help, Paul, the advisor that came to our aid was extremely friendly, providing us detailed information about payment options and additional products that we could add-on, such as sofa care. In all it was a super buying experience, my first with DFS and will definitely return in future, as well as recommending it others.
September 18, 2022
Manager was super helpful and patient
September 18, 2022
We met Narendra and he was nice and…
We met Narendra and he was nice and patience, ready to answer any question asked. His customer service was very good and things were well explained. I know i'm coming back for more purchase.
September 17, 2022
The staff and purchase process were…
The staff and purchase process were perfect in every sense , I couldn't ask for more .
September 17, 2022
Murat was very helpful and professional…
Murat was very helpful and professional and tried his best to get us a discount in another sofa but this did not happen. He did his best and gave us a great service.
September 9, 2022
Super friendly and helpful staff
Had a great experience with Aaron. Went in a few weeks ago and he answered all my questions with such patience.Went back in today to order and was delighted he was working so was able to help me place my order and answer in detail queries I had about fabrics. Amazing customer service.
September 14, 2022
Great Customer Service
Excellent proficient and fast service. Full explanation given on the sofa we were purchasing and any queries we had were answered efficiently.
I would definitely recommend the Tottenham Court Road store to friends and family.
September 11, 2022
Paul was very professional and…
Paul was very professional and explanatory
Highly recommend
September 11, 2022
Great customer service
Great customer service! Staff in store were very professional, polite and helpful.
September 4, 2022
Very good customer service
September 10, 2022
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