We ordered a L shape sofa from the Tottenham Court Road Branch. I have to say we couldn’t be happier. The service we have received has been very good. Staff in store, great, communication about progre... See more
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Great in-store staff- friendly and knowledgeable and they took time and effort to make the delivery work. A great shame this store is closing soon but nice to have the great discount as a consequence.... See more
The team at Tottenham Court Road was absolutely fantastic I cannot fault them,,, I would recommend them too anybody.... 10 out of 10 🙂🙂🙂🙂🙂🙂🙂🙂🙂
I brought the Kruze sofa even though no store had it on display. Went to London Tottenham Court Road branch and was seen by Narendra who was patient & brilliant!! The delivery guys were great. I’m h... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
220-224 Tottenham Court Road, W1T 7PZ, London, United Kingdom
- 0333 999 9837
4.4
Excellent
655 reviews
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The staff at DFS were extremely…
The staff at DFS were extremely helpful, I’d like to say thank you to Kareem who assisted me throughout and was very patience in helping me choose the best sofa for my house, he was honest and very knowledgable.
August 20, 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Long waiting times for delivery
Long waiting times for delivery. Crazy, what does one sit on whilst waiting?
August 20, 2022
Reply from DFS Furniture - Tottenham Court Road
We are very sorry to hear that you are experiencing a delay with your furniture order. We understand that delays can be incredibly frustrating and we apologise for any inconvenience that may have been caused.
You can contact our Head Office Customer Service Team on 0333 9999 777 where one of our managers will certainly take a look into this for you.
Many thanks,
Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777
Great shopping experience & great service
Our sales rep Aaron made our shopping experience with DFS so easy. He answered all of our many questions and didn’t rush us into a sale. Great service and a great shopping experience…if you are looking to buy new furniture do check out the Tottenham Court Road store.
August 19, 2022
Forest Green setee
The sales assistant was helpful, informative and polite and patient. He helped us to make the best choice and gave us very good product information.
August 18, 2022
Great customer service and experience
Sales assistant Lauren was so friendly and helpful. Great and efficient experience of buying furniture
August 17, 2022
Brilliant advice and support through my…
Brilliant advice and support through my sofa selection process > nothing was an issue > all questions answered
August 16, 2022
I am happy with the service I received
I am happy with the service I received, I was able to purchase the sofa that I wanted.
August 15, 2022
Murat was very kind and helpful i would…
Murat was very kind and helpful i would advise anyone shoping at this store to deal with him personally GREAT GUY!
August 12, 2022
Our salesman Aaron was really helpful…
Our salesman Aaron was really helpful and knowledgeable. He guided us through the whole experience and gave us a fantastic sense of customer service and professionalism.
August 10, 2022
Crew a bit short in numbers but really…
Crew a bit short in numbers but really helpful and knowledgeable staff.
August 10, 2022
Excellent
Excellent! Lauren was outstanding - helping us in the store with all the options available . Professional and courteous
August 8, 2022
Excellent Service
I was very happy with the service
that I received from the staff at the Tottenham Court Road branch.
Very friendly and very efficient.
Highly Recommended!
August 8, 2022
Chris was very helpful and…
Chris was very helpful and professional. He was able to explain the insurance and cover for us .
I will definitely recommend him any day
August 7, 2022
5 star service
Murat was helpful, patient, very engaging, and made sure to explain everything to inform the best purchase decision. He made us feel at ease and we felt very confident about the order we ended up placing. 5 star customer service !! Would totally recommend.
August 4, 2022
Excellent customer service!
Aaron was incredibly helpful - he was patient and understanding and answered all our questions.
August 2, 2022
I was served by a charming Lady called…
I was served by a charming Lady called Lauren at DFS.
My purchase was very easy and everything was clearly explained to me.
August 1, 2022
Sales person Aaron made my experience !!
I had a great experience in the Tootingham dfs, I went there not really knowing what I wanted, a sales advisor Aaron really helped narrowing it down. he was so helpful and super patient with me, ended finding the perfect sofa so I’m happy !
August 1, 2022
Great experience
Great experience. Great customer service. Shop assistant helped us to find the best option.
August 1, 2022
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