We ordered a L shape sofa from the Tottenham Court Road Branch. I have to say we couldn’t be happier. The service we have received has been very good. Staff in store, great, communication about progre... See more
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Great in-store staff- friendly and knowledgeable and they took time and effort to make the delivery work. A great shame this store is closing soon but nice to have the great discount as a consequence.... See more
The team at Tottenham Court Road was absolutely fantastic I cannot fault them,,, I would recommend them too anybody.... 10 out of 10 🙂🙂🙂🙂🙂🙂🙂🙂🙂
I brought the Kruze sofa even though no store had it on display. Went to London Tottenham Court Road branch and was seen by Narendra who was patient & brilliant!! The delivery guys were great. I’m h... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
220-224 Tottenham Court Road, W1T 7PZ, London, United Kingdom
- 0333 999 9837
4.4
Excellent
655 reviews
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The man was very helpful in explains…
The man was very helpful in explains all the different options and specifications
July 27, 2022
Tas was very fun and helped us a lot…
Tas was very fun and helped us a lot with looking at different sofas and the best ones we could choose she was very kind aswell
July 27, 2022
Great Branch
The staff was helpful, we was just browsing for a sofa and they helped us choose the right for us. Ali was helpful finalising everything.
July 25, 2022
Excellent instore service
Visited the store on the morning on July 15th and both members of staff (didn't get their names) were extremely helpful and knowledgeable helping me pick my sofa. I ended up buying it online simply because I couldn't decide on what colour at the time but they very much helped lock it all in for me so huge thanks to both.
July 25, 2022
Very helpful staff.
July 23, 2022
The guys working in the store couldn't…
The guys working in the store couldn't have been more helpful or patient than they were. They went above and beyond to make sure I got exactly what I wanted.
July 23, 2022
Very friendly and knowledgeable
July 21, 2022
Customer service was excellent
July 20, 2022
super positive experience
Our shop assistant has been amazing. She gave us all the details we needed and helped us with the purchase!
July 18, 2022
Murat helped us and with a pleasant…
Murat helped us and with a pleasant smile answered our questions and offered advice about care of sofas bought.. He knows his products and is a very good sales person. Try not to loose him
July 17, 2022
The Manager) was very helpful and very efficient
The Manager) was very helpful and very efficient he Explain every detail to me.that was very helpfull
It was nice to have someone that knew what he was doing thank you
July 15, 2022
Very professional salesman
Very professional salesman, Murat. He helped us a lot and it is appreciated.
July 14, 2022
May use AI-assist with repliesRead more
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22 weeks later and still NO sofa (quoted 9 weeks)
Ordered on the 9th February 2022 and still not received sofa by 13 July 2022.
Material was out of stock - they were having difficulty getting it - when I ordered and it still was not back in stock on 1st June 2022.
Was mentioned by the store manager that I would be offered between 0% - 100% of the delivery charge (£69) as a gesture of good will (which was very disappointing)
They should not have material swatches on the shop floor - or add a notice that delivery will be delayed - when they're out of stock.
July 13, 2022
Reply from DFS Furniture - Tottenham Court Road
Please accept our sincere apologies for the delay, we are doing everything we can to get the furniture to us as quickly as possible. As soon as we have a further update on your order we will update the tracking, and once the furniture has arrived you will be contacted to arrange the
delivery to you.
If you would like to discuss your concerns further please contact our Customer Service Team on 0333 9999 777.
Many thanks,
Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777
Happy shopping
Great experience very polite and helpful professional staff able to complete transaction with no problem
Looking forward to order other items soon.
Thanks
July 13, 2022
I had a very pleasant experience
I had a very pleasant experience; Lauren - the DFS salesperson - was very helpful, patient, accommodating, and knowledgeable. In short, she did a wonderful job.
July 10, 2022
DfS…
I had gone into a DFS store and had a look around at the sofas, a sales rep came over to ask if they could help I explained what I had in mind .they were very helpful and very informative about styles and functionality of the sofas. I was very pleased with the purchase I had made.
July 10, 2022
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