The staff are friendly but professional gave us space and time to decide on what we wanted to purchase but were there to answer any questions we may have, we are looking forward to receiving our ne... See more
Company replied
Location
Switch locationChyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT Truro, GB
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See what reviewers are saying
We were supported choosing a sofa by Teresa who directed us to a sofa that we hadn't before looked at, having listened to what we wanted. Teresa was friendly, approachable and transparent through the... See more
Company replied
Tristan talked us through the whole process carefully and answered all of our questions thoroughly, he presented us with all the options that we could purchase but was not pushy at all and we felt at... See more
Company replied
Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Chyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT, Truro, United Kingdom
- 0333 999 9508
4.9
Excellent
3K reviews
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We were served by Steve in the Truro…
We were served by Steve in the Truro store. He was professional, informative & friendly. A very pleasant experience.
April 28, 2026
Reply from DFS Furniture - Truro
Good morning Andrea,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great sofa shopping experience
Dan confidently conveyed a comprehensive run down of everything we needed to know. He was friendly and polite.
April 28, 2026
Reply from DFS Furniture - Truro
Good morning Carole,
Thanks for your lovely feedback, we’re glad to hear Dan met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Truro
Good morning Peter,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Really helpful and friendly…
Really helpful and friendly salesperson. Store well laid out to view sofas available. Store also very clean.
April 25, 2026
Reply from DFS Furniture - Truro
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
The in store support was great
The in store support was great. Friendly and informative.
April 24, 2026
Reply from DFS Furniture - Truro
Good afternoon Sharon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Great experience finding and ordering…
Great experience finding and ordering our sofa in store, Dan was super helpful and went through everything with us, a great experience overall!
April 14, 2026
Reply from DFS Furniture - Truro
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very knowledgeable and polite sales lady
April 19, 2026
Reply from DFS Furniture - Truro
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Truro
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
great experience
We were allowed to browse without being hassled, once we needed help Steve was very helpful still not pushy left us again to decide, and we left the store very happy with our purchase.
April 18, 2026
Reply from DFS Furniture - Truro
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Steve.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Truro
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Truro
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Great service from a very helpful staff…
Great service from a very helpful staff member.. Steve I think his name was
April 17, 2026
Reply from DFS Furniture - Truro
Good Morning Alison,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Great service from start to finish by…
Great service from start to finish by knowledgeable and approachable staff
April 16, 2026
Reply from DFS Furniture - Truro
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Very helpful staff
April 16, 2026
Reply from DFS Furniture - Truro
Good morning Lynne,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Mariangela was very helpful:
Mariangela was very helpful:
Helping me and my lady wife choose the sofa we wanted and choose a sofa with DFS.
Answering all our questions
Overall excellent service.
April 12, 2026
Reply from DFS Furniture - Truro
Good morning Ian,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Delivery charges
Was going to buy a ex display sofa for £600. But wanted me to pay £129 to deliver only half a mile up the road. I offered to pay £50. But that was a no, so I walked. I think the salesman should of asked the manager, but was not interested.
April 14, 2026
Unprompted review
Reply from DFS Furniture - Truro
Good morning Paul,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Also, I am afraid we don’t offer any discounts as we are regulated by Trading Standards and this means we have to treat all of our customers fairly so for that reason if we do have any discounts.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Truro
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Dan was incredibly welcoming and made…
Dan was incredibly welcoming and made the whole process feel easy from start to finish. He was very knowledgeable, took the time to answer all our questions, and explained everything clearly and in detail.
Would 100% recommend—thank you, Dan! And great shirt choice too 👌
April 13, 2026
Reply from DFS Furniture - Truro
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Daniel was excellent
April 12, 2026
Reply from DFS Furniture - Truro
Good afternoon,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Friendly, welcoming experience
There was a wide range of sofas to see, with a very welcoming and comfortable atmosphere.
Mariangela the customer lady was very friendly, knowledgeable and very helpful with suggestions etc but not pushy, which we found perfect for our experience.
April 12, 2026
Reply from DFS Furniture - Truro
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
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