The staff are friendly but professional gave us space and time to decide on what we wanted to purchase but were there to answer any questions we may have, we are looking forward to receiving our ne... See more
Company replied
Location
Switch locationChyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT Truro, GB
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See what reviewers are saying
We were supported choosing a sofa by Teresa who directed us to a sofa that we hadn't before looked at, having listened to what we wanted. Teresa was friendly, approachable and transparent through the... See more
Company replied
Tristan talked us through the whole process carefully and answered all of our questions thoroughly, he presented us with all the options that we could purchase but was not pushy at all and we felt at... See more
Company replied
Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Chyvelah Road, Unit 1, West Truro Retail Park, Threemilestone, TR3 6FT, Truro, United Kingdom
- 0333 999 9508
4.9
Excellent
3K reviews
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Reply from DFS Furniture - Truro
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great friendly service
We only came in to have a look but the sales person was very knowledgeable, friendly and helpful. She gave us time to look round but she was there if we needed any help. Good sales with no pressure.
April 11, 2026
Reply from DFS Furniture - Truro
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Truro
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Dan was very professional and made us…
Dan was very professional and made us aware of all procedures and after this we ordered two sofas.
April 11, 2026
Reply from DFS Furniture - Truro
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful service and explained what…
Very helpful service and explained what i was ordering
April 10, 2026
Reply from DFS Furniture - Truro
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Excellent staff member Dan from Truro
Excellent staff member Dan from Truro, very helpful.
April 8, 2026
Reply from DFS Furniture - Truro
Good afternoon Mark,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Truro
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Our Salesman Dan was excellent at…
Our Salesman Dan was excellent at explaining everything to us and answered any questions we had with great knowledge , he was very professional yet extremely friendly without coming across as OTT . I would recommend him him to anyone .
April 7, 2026
Reply from DFS Furniture - Truro
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We were greeted once we arrived in…
We were greeted once we arrived in store with smiles from all staff.
One member of staff approached us after a few minutes to offer assistance.
Once we had a good look and decided on two sofas Trystan came over offered us a drink and then proceeded to put an order through.
Everything was explained thoroughly and in great detail how to look after the fabric and care for the items.
Ho managed without being at all pushy to take out the 5 year care plan and runners for the products.
He was so professional but very friendly at the same time.
Our shopping experience was so enjoyable and we will continue to purchase from you as we have done before. Big thank you to Trystan.
April 7, 2026
Reply from DFS Furniture - Truro
Good morning Carole,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Dan was very informative and helpful
Dan was very informative and helpful. Got exactly what were looking for
April 7, 2026
Reply from DFS Furniture - Truro
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
We found communication to be…
We found communication to be straightforward and felt at ease making our choice.
March 31, 2026
Reply from DFS Furniture - Truro
Good afternoon,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great service
Great service. Had any questions or concerns regarding your product answered and double check by the staff who are extremely helpful and knowledgeable. Thanks and i would recommend to anyone who is looking for something not seen ask and they quickly check to see what they have to offer you not in the showroom
April 6, 2026
Reply from DFS Furniture - Truro
Good afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Truro
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Truro
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Help if you need it no hassle when you don't
I needed a new recliner chair, and we were able to wander and try out a few actually a lot to decide on size, comfort and reclining. Most but not all had power.
It was good how the staff said hello and asked if we need help, but went away when we didn't. Once we had chose not to and found the phone that had slipped out of my pocket, the DFS guy took his time explaining the options and firming up the order including stain and defect cover.
10/10 for product choice, store layout and 10/10 for staff helpfulness.
April 6, 2026
Reply from DFS Furniture - Truro
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Truro
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Excellent Staff
April 6, 2026
Reply from DFS Furniture - Truro
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Quick effortless and not at all pushy
A great experience. Trystan the sales rep was extremely knowledgeable and friendly. Zero complaints and would highly recommend
April 6, 2026
Reply from DFS Furniture - Truro
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Fantastic interaction
Fantastic interaction, very informative and straight to the point. We had a very friendly conversation with Daniel and came away feeling very upbeat.
April 6, 2026
Reply from DFS Furniture - Truro
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Teresa was really helpful and patient…
Teresa was really helpful and patient with us. Would definitely recommend!
April 4, 2026
Reply from DFS Furniture - Truro
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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