DFS Furniture - Waterlooville Reviews 

5,229
TrustScore 5 out of 5

4.9

Hambledon Road, Unit 3, PO7 7FG Waterlooville, GB


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Rated 5 out of 5 stars

Went to DFS Waterlooville today to buy a new corner suite and Myles could not have been anymore helpful in explaining all our options including guarantees care package and delivery.Very happy with the... See more

Company replied

Rated 5 out of 5 stars

The sales team were very helpful - they were not pushy but answered my questions in a straightforward manner. I liked the fact that when we returned for a second time in the afternoon, the young man a... See more

Company replied

Rated 5 out of 5 stars

Kieran Moorhead, DFS Waterlooville. He is a credit to the company. From the moment I entered the store, he took the time to understand exactly what I needed and walked me through the store layout,... See more

Company replied

Rated 5 out of 5 stars

Kieran Moorhead, DFS Waterlooville. He is a credit to the company. From the moment I entered the store, he took the time to understand exactly what I needed and walked me through the store layo... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Hambledon Road, Unit 3, PO7 7FG, Waterlooville, United Kingdom

  • 0333 999 9819

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(5,229)

101,274 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were very helpful very good very…

They were very helpful very good very patient they took us to look at everyone that we wanted to look at. Yes the man that sold the order corner units very very very good.

July 16, 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello Pauline,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very satisfied customer

I was given clear and friendly information, without feeling pressured into anything.

July 14, 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello Peter,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

After finally getting the green light…

After finally getting the green light after getting a completion date we came in solely to order our sofa. We have had many visits to dfs and other retailers but unlike the others you don’t feel any pressure from the sales people and don’t get followed around the shop! The sofa we picked was our dream one and we were carefully told about it and how to take care and clean it. The staff were very thorough and extremely friendly. They made everything easy for us.

July 13, 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Experienced

Experienced, knowledgable and helpful staff

July 13, 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Very customer focused

found the young man to be very patient and helpful. He never rushed me and took the time to help me make the right decisions. I never felt pressured into making a purchase; instead, he really listened to what I thought I needed and guided me through a few suitable options. His approach was friendly, professional, and genuinely customer-focused.

July 11, 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Great experience

Great experience, received very helpful comments in store.

July 12, 2026
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Reply from DFS Furniture - Waterlooville

Hello,

Thank you for your positive feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Cool clean friendly environment plenty…

Cool clean friendly environment plenty of room to see furniture Staff very knowledgeable and friendly

July 11, 2026
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Reply from DFS Furniture - Waterlooville

Hello,

Thank you for sharing your great feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

James was very good explaining the…

James was very good explaining the process and understood what I was looking for.

July 9, 2026
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Reply from DFS Furniture - Waterlooville

Hello Sandra,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Kieran helped me make a good choice of…

Kieran helped me make a good choice of sofa at a price I could afford. He did all the firm filling for me all I had to do was sign. Gave me and my daughter a lovely cup of coffee while we did everything and he answered all our questions. All in all it was a very pleasant experience without any of the usual hassle you get when buying a large item. Thank you Kieran..

July 8, 2026
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Reply from DFS Furniture - Waterlooville

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Kieran met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

All the people at dfs we spoke to today…

All the people at dfs we spoke to today were helpful and friendly, and helped us we the questions we had

July 7, 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Welcoming staff

Welcoming staff, Rhys was knowledgeable and friendly to talk too, Assisted with what we wanted and gave us the options so that we were comfortable to make a purchase.

July 6, 2026
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Reply from DFS Furniture - Waterlooville

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service by your person

Excellent service by your person.
Very helpful, polite and nice person to deal with. Look after him.

July 6, 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Myles at Waterlooville store was…

Myles at Waterlooville store was friendly and helpful and placed my order with no problem, Thankyou

July 6, 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

We entered the shop and weren't…

We entered the shop and weren't immediately bombarded but introduced to by a member of staff and were left to browse. We almost immediately found what we were looking for, went away and returned to make our purchase
Kiren was our first contact and completed our purchase with ease.

July 6, 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Absolutely fantastic experience nothing…

Absolutely fantastic experience nothing was too much trouble- Linda was Absolutely amazing, so informative and was happy to spend her time with us. She really made everything so easy.
Linda was extremely knowledgeable and we never felt under pressure once. Thank you Linda

July 5, 2026
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Reply from DFS Furniture - Waterlooville

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Linda met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very good attitude

Very good attitude, they explain everything in detail. Thank you

July 4, 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

Thank you for your kind feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Staff were very helpful and told me…

Staff were very helpful and told me exactly what I needed to know , they were very easy to talk to

June 27, 2026
DFS Furniture - Waterlooville logo

Reply from DFS Furniture - Waterlooville

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

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