DFS Furniture - Waterlooville Reviews 

Very good attitude, they explain everything in detail. Thank you

Staff were very helpful and told me exactly what I needed to know , they were very easy to talk to

Kieran was excellent knowledgeable, not pushy let me wonder & gave me excellent advice.
Talked me through everything so that I understood.
Even your coffee was good.

I knew what I wanted but it was nice to be given a bit of time to look around before being approached by one of the staff. Information and pricing was very clear and not pushy at all. James was helpful without being patronising.

We had a great time Kieran was our sales guy and he was just great explaining everything about the sofas we wanted he couldn’t have made us more comfortable and confident in our purchase

Fantastic customer service quick and polite.

Very happy in our choice, felt very comfortable walking around the shop, didnt feel rushed .The sales person was polite and very helpful once we made our choice

Great service in store! Was going to order on line but the service and friendliness of the staff in store was excellent 👌

Excellent service from arriving in store until making a purchase at the end. I appreciated being shown where the products were that we were looking for and allowed to wander at our own pace whilst the salesperson answered queries when required.
I haven't used this store before but I would recommend it to others and use it again.

Rhys was an excellent rep, good listener, patient and a good sense of humour. Exceptionally helpful.

We came in looking for a certain sofa and were directed straight to what we were looking for but we decided we didn’t like it as much in person and were given some great recommendations from the staff for alternatives. they were really helpful!

Great personable service, everything fully explained, very relaxed approach

Very friendly and approachable staff. A great selection in store. Troy who did all the paperwork with me after I'd made my decision was excellent.

We recently purchased a new sofa from DFS Waterlooville and the entire experience was exceptional from start to finish.
What really stood out was the level of care, expertise, and attention to detail shown throughout the process. The team took the time to understand exactly what we were looking for and provided meticulous guidance on every aspect, from sofa models and configurations to , comfort levels, and maintenance. At no point did we feel rushed; instead, we felt genuinely supported in making the right choice.
It is clear that the staff are passionate about their products and truly care about helping customers find the perfect sofa. Their knowledge and enthusiasm are contagious, and they transmit that confidence and appreciation for quality to their customers.
A special thank you to James, whose professionalism and attention to detail were outstanding. He guided us through every step of the decision-making process, answered all our questions thoroughly, and offered thoughtful recommendations tailored to our needs. His expertise and customer-focused approach made the experience both enjoyable and reassuring.
Excellent service, impeccable attention to detail, and a genuine commitment to customer satisfaction. We will come back!

Troy was very helpful and efficient knew what he was talking about. Made it very easy and hassle free. Happy with the service

Troy was very helpful and efficient knew what he was talking about. Made it all very easy. Happy with service

Simple process, no hassle

We knew what we wanted when we went in. The Waterlooville colleague (Alex, I believe) was great and offered us a few other things but there was never any pressure to buy. He explained the additional insurance extremely well we felt it was a great investment. Very nice, un-pressured experience and a swift service.

Miles sales man very attentive and friendly. Very professional and smart.

Myles was very friendly very knowledgeable and made the whole experience comfortable and easy