Our sales advisor at DFS Wednesbury was Jet. Jet was professional, friendly and extremely knowledgeable, and he made the whole experience really enjoyable. What stood out the most to my husband... See more
Company replied
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Amazing customer service, we went into store on Wednesday and was greeted by Nafisa from the first conversation we had she went above and beyond to try and meet our expectations and exactly what we we... See more
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Walked in and greeted by staff but not followed around or given the hard sell. Assistance was provided on request-which I liked! Jon was an absolute gentleman, didn't rush me to make any decisions, pr... See more
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David Bullock, me and my family came in today, the 23rd August, to buy a sofa bed, and the gentleman (I can't remember his name) was very helpful and put us onto the perfect one, exactly what we neede... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Axletree Way, Gallagher Shopping Park, WS10 9QY, Wednesbury, United Kingdom
- 0333 999 9525
4.9
Excellent
6K reviews
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The lady salesperson who helped us with…
The lady salesperson who helped us with purchase was very polite, friendly and knowledgeable. Thais helped was decide regarding the purchase.
June 3, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
We had the best experience at DFS on…
We had the best experience at DFS on our recent purchase. We were serviced by Jet and he was super helpful, patient and professional. He carefully led us into making the right choice, giving al the information to make an informed decision, which made our experience a great one.
June 1, 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine A
DFS Central Customer Support
So helpful polite salesman thank you
June 2, 2026
Reply from DFS Furniture - Wednesbury
Hello Mohammed,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
good customer care
It was the staff member Anand Bensal. He was informative and knowledgeable. He made us feel as though we didn't't have to rush to make decisions or feel pushed into making a purchase.
It was a nice experience.
May 18, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Faheem gave us excellent customer…
Faheem gave us excellent customer service. We visited the store a few times before we actually made our purchase. Each time Faheem was patient and helpful. We've made our purchase with full confidence that we didn't rush and the sofa is exactly what we wanted. Thank you again Faheem.
June 2, 2026
Reply from DFS Furniture - Wednesbury
Hello Miss Rashid,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
The sales assistant was very helpful…
My sofa purchase experience
The sales assistant was very helpful and patient. Gave me time to be sure I was happy with my decision and the purchase.
June 1, 2026
Reply from DFS Furniture - Wednesbury
Good afternoon Maxine,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Fantastic experience with John ☺️
John was extremely helpful and explained everything so clearly for us, very happy!
June 1, 2026
Reply from DFS Furniture - Wednesbury
Hello Kelly,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great service
The sales assistant, Jet, was extremely helpful without being overbearing, and he did not rush us in our decision making. Very friendly and courteous too.
June 1, 2026
Reply from DFS Furniture - Wednesbury
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Compassion
Finally found the perfect sofa with the help of Sharna who was very helpful, provided great info on each of the sofas we looked at and was very patient and considerate of my partners autism. Jason says a big thank you to Sharna for the outstanding customer service she provided.
June 1, 2026
Reply from DFS Furniture - Wednesbury
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Kind Regards,
Vanessa
DFS Customer Support
My experience was so great from the…
My experience was so great from the very beginning when a staff approached me and then after explaining everything it was so easy for me to decide what I want and to how nice and calm that lady dealt with me makes me feel like ordering another sofa
May 31, 2026
Reply from DFS Furniture - Wednesbury
Hello Rohan,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Was a great service from John.
May 31, 2026
Reply from DFS Furniture - Wednesbury
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Polly was very helpful during our sofa…
Polly was very helpful during our sofa purchase. She explained everything clearly and made the whole process easy to understand.
May 31, 2026
Reply from DFS Furniture - Wednesbury
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Wednesbury staff were fantastic
The staff at DFS Wednesbury were incredibly helpful and knowledgeable. Matt helped us find sofas based on what we were looking for and gave us a range of alternative options to suit the size and style which we needed. Would highly recommend.
May 31, 2026
Reply from DFS Furniture - Wednesbury
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent experience
There was no pressure or hard sell. We browsed at our leisure and when we had made a decision the salesman was helpful and took the time to make sure we were happy with our purchase.
May 30, 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Understood what I was looking for
Understood what I was looking for, very accommodating & helpful made making a purchase very easy.
May 30, 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very friendly
Very friendly, and well prepared sales persons, happy to place the order with dfs
May 30, 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
They were very helpful and explained…
They were very helpful and explained the options with a lot of detail
May 30, 2026
Reply from DFS Furniture - Wednesbury
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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