Francesca's service and customer care has been absolutely impeccable. She has been attentive, understanding and patient throughout the several months of back and forth. Never has she been pushy,... See more
Company replied
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See what reviewers are saying
Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Wa... See more
Company replied
We recently purchased a sofa from DFS and were very happy with the service we received. The staff were friendly, professional and helpful throughout the whole process. What we particularly appr... See more
Company replied
Just wanted to thank the amazing Mandy who helped me navigate what for me was quite a large purchase. She was extremely helpful, knowledgeable, professional and friendly. Talked me right through eve... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
189 Westwood Road, CT10 2NU, Broadstairs, United Kingdom
- 0333 999 9841
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Staff were really friendly and helpful…
Staff were really friendly and helpful the whole process just super easy
July 12, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Very welcoming staff
Very welcoming staff, Mandy was excellent asking me and my partner if we needed any help and then assisting with the purchase
July 8, 2026
Reply from DFS Furniture - Westwood Cross
Hello Marcus,
Thanks for your lovely feedback, we’re glad to hear Mandy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello Michell,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great customer service with Mandy
Great customer service with Mandy. Knowledgeable and extremely efficient and helpful.
July 6, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Not telling us the right information
July 5, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your review, please accept our apologies if you have not received the correct information regarding your order. If you are unsure of anything please do call our team on 0333 9999 777.
Kind Regards,
Holly M
DFS Customer Support
Super customer service from Paul at…
Super customer service from Paul at Broadstairs- really knowledgeable and helpful.
July 5, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Customer experience
The showroom, the quality of the sofa's and the staff (Louisa) were very good. Thanks Louisa for all of your help and advice
July 3, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Lovely staff
Lovely staff, they don’t pounce on you like other stores.
Very helpful and quick service that was appreciated.
July 4, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Pleasant staff
Pleasant staff. Good choice of armchairs. Very quick delivery. Good cup of coffee
July 1, 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind Regards,
Lorraine A
DFS Central Customer Support
Recommended
Mandy answered all of our queries with patience. Explained how we can get the most out of our purchase. We are very happy with our experience.
June 30, 2026
Reply from DFS Furniture - Westwood Cross
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Mandy was very professional and…
Mandy was very professional and informative in a very relaxed way.
June 30, 2026
Reply from DFS Furniture - Westwood Cross
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Mandy you was exceptional!
We were thoroughly impressed with the exceptional service we received. Every member of the staff was incredibly polite and attentive throughout our visit. Especially the lovely worker Mandy. Her professionalism truly enhanced our experience. It was a pleasure to be looked after with such care. She went through everything with us in regards to finance and broke everything down since it was the first time we was buying a sofa and made the process effortless. 10 out of 10 for service and knowledge. 100% recommend Westwood cross.
June 30, 2026
Unprompted review
Reply from DFS Furniture - Westwood Cross
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Came into store to look around, was greeted as soon as we was seen by a lovely lady named Mandy. She was exceptional with us as we was buying our first sofa and wanted to make sure we understood everything and the procedure for doing finance. She made it a breeze! Totally would recommend shopping in DFS, what a lovely team and respect the work they do. 10 out of 10 service!.
June 30, 2026
Reply from DFS Furniture - Westwood Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Customer Service was great and products…
Customer Service was great and products are always wonderful. Thankyou
June 29, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Visited Sidcup store very very helpful…
Visited Sidcup store very very helpful then ordered it from Westwood Cross store as at is more local to us. All staff were very helpful
June 28, 2026
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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