Francesca's service and customer care has been absolutely impeccable. She has been attentive, understanding and patient throughout the several months of back and forth. Never has she been pushy,... See more
Company replied
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See what reviewers are saying
Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Wa... See more
Company replied
We recently purchased a sofa from DFS and were very happy with the service we received. The staff were friendly, professional and helpful throughout the whole process. What we particularly appr... See more
Company replied
Just wanted to thank the amazing Mandy who helped me navigate what for me was quite a large purchase. She was extremely helpful, knowledgeable, professional and friendly. Talked me right through eve... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
189 Westwood Road, CT10 2NU, Broadstairs, United Kingdom
- 0333 999 9841
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great experience no pushy sales good…
Great experience no pushy sales good customer service would highly recommend
June 28, 2026
Reply from DFS Furniture - Westwood Cross
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good service from sales person
Good service from sales person , Nadia.She was very informative and thorough, made the whole experience a delight.Covered everything we needed to know .
June 25, 2026
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Nadia met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Staff and customer service are…
Staff and customer service are brilliant, staff performance was excellent
June 26, 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Roger was very helpful.always…
Roger was very helpful.always explaining about different sofas size's colour and materials.no rushing you
Into anything.very professional.glad we went there.
June 26, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great service
Great service, explained all the information well and very knowledgeable team. Thank you
June 26, 2026
Reply from DFS Furniture - Westwood Cross
Hello Ken,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I went in to see 2 chairs I'd seen on…
I went in to see 2 chairs I'd seen on my phone. I was met by a lovely young lady who said that there was only one in the shop, which I looked at. Then she said there were 3 more very similar. I chose one and she helped me with the colour. I told her I was .moving to Portsmouth would that be a problem. She offered me coffee and explained everything to me. I left D F S feeling on top of the world knowing my chair can be delivered to Portsmouth that lovely young lady's name is Louisa. Thank you very much.
June 23, 2026
Reply from DFS Furniture - Westwood Cross
Hello Shirley,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Louisa.
Kind regards,
Lia
DFS Customer Support
Extremely helpful with the purchase of…
Extremely helpful with the purchase of a new sofa, especially Mandy who helped us through the process of choosing which sofa was best for us.
June 23, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
All staff who I spoke to were extremely…
All staff who I spoke to were extremely helpful and friendly
June 20, 2026
Reply from DFS Furniture - Westwood Cross
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service.
June 20, 2026
Reply from DFS Furniture - Westwood Cross
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
A really positive experience with shop
A really positive experience with shop, products and sales man.
June 20, 2026
Reply from DFS Furniture - Westwood Cross
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
My experience with dfs was very good…
My experience with dfs was very good and helpful on the sofa I picked out.
June 19, 2026
Reply from DFS Furniture - Westwood Cross
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly staff and really helpful
Very friendly staff and really helpful. Let us know about everything we needed to know and was a lovely experience overall
June 11, 2026
Reply from DFS Furniture - Westwood Cross
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great all round Experience
Our advisor was really helpful, asked all the right question and made the whole experience very easy.
June 15, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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