Francesca's service and customer care has been absolutely impeccable. She has been attentive, understanding and patient throughout the several months of back and forth. Never has she been pushy,... See more
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Went to Ramsgate DFS, sales person Paul was very helpful and ensured we were well informed every step. Although it was busy he didn't rush us, nor did he try to oversell items we had not requested. Wa... See more
Company replied
We recently purchased a sofa from DFS and were very happy with the service we received. The staff were friendly, professional and helpful throughout the whole process. What we particularly appr... See more
Company replied
Just wanted to thank the amazing Mandy who helped me navigate what for me was quite a large purchase. She was extremely helpful, knowledgeable, professional and friendly. Talked me right through eve... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
189 Westwood Road, CT10 2NU, Broadstairs, United Kingdom
- 0333 999 9841
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great all round Experience
Our advisor was really helpful, asked all the right question and made the whole experience very easy.
June 15, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
I had a wonderful experience
I had a wonderful experience. The process was made easy, information given and all questions answered. No hard sale pushing things you don’t want.
June 14, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
Originally visited a few weeks earlier and the lady we saw was extremely informative and knowledgeable about the product even though we said we were not ready to buy.
Today returned and Roger followed up without repeating the same information.
Excellent service and extremely friendly manner without being over bearing.
June 14, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Good experience at DFS Westwood Cross
Had a lovely experience at DFS Westwood Cross today when we was buying a new sofa. All the staff where very friendly and we had Georgie served us and she was very helpful and explained everything as we went along. No pressure to buy anything and have a look around before deciding. Would definitely use DFS again in the future and thankyou for all your help.
June 14, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Mandy was fantastic and helped us…
Mandy was fantastic and helped us choose exactly what we wanted. She then guided us through our purchase and supplied us with drinks
June 14, 2026
Reply from DFS Furniture - Westwood Cross
Hello Andy,
Thanks for your lovely feedback, we’re glad to hear Mandy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Great service
June 14, 2026
Reply from DFS Furniture - Westwood Cross
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Fantastic Experience
I had a fantastic experience. The staff were welcoming, patient, and really took the time to explain options and help me choose the right sofa. Delivery information was clear and the whole process felt easy and stress-free. They did not immediately pounce on me the moment I walked through the door.
June 13, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Good In-Store Experience but Shoddy Product
Customer service team were 5 star.
This review is about the Libbie 3-seater sofa.
Shoddy Workmanship. One armrest has more filling than the other. Seat cushions do not lie flush to edge of frame, they overlap. Ordered foam inserts for firmness but already losing firmness after six or seven uses (only weigh 60 kgs! One person uses). Where the main cushion meets the wrap around the armrest, you can see the join and on checking cushion insert, next to no stuffing. Get what you pay for but at £1,000, I expected more. This sofa might last 6 months at most.
February 25, 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture.
We are sorry to hear that you are having issues with your sofa. Our team tried to contact you today to discuss this further, I am really sorry we missed you.
We are happy to arrange a service visit for you please call us on 0333 9999 777.
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent customer service 👏
Excellent customer service 👏. Knowledgeable staff. Great selection in a smart store.
June 12, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Really lovely guys in the westwood store
Really lovely guys in the westwood store explained everything really straightforward
Excellent customer service ,can't wait to get my new sofa yay.
April 12, 2026
Unprompted review
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Friendly staff
Friendly staff, prices were amazing...delivery charge maybe a little high..
But lo9l forward to my delivery date..
June 11, 2026
Reply from DFS Furniture - Westwood Cross
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Initially saw Roger who was very…
Initially saw Roger who was very knowledgeable and hospitable but when we returned we saw Gorgie who was also helpful and friendly.
Overall very good customer service 💯
June 10, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very welcoming and supportive
Very welcoming and supportive. Mandy was great throughout the process.
10 out of 10
June 8, 2026
Reply from DFS Furniture - Westwood Cross
Hello Jack,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great Sales
We purchased a sofa today and received excellent service from Mandy. She was friendly, knowledgeable, and took the time to help us find the perfect sofa for our home without any pressure. The whole process was smooth and enjoyable. We would highly recommend Mandy and DFS.
June 7, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Time and attention paid to us helped…
Time and attention paid to us helped with choosing a sofa
May 31, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
A pleasant experience overall
A pleasant experience overall. The young lady, Georgina, dealing with us was brilliant, informative, polite and not pushy….which let’s face it is one of the most important things. She helped us decide on what couch we were after and gave us many options. All in all glad with our purchase and the experience.
June 7, 2026
Reply from DFS Furniture - Westwood Cross
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Georgina met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Very easy experience purchasing a chair…
Very easy experience purchasing a chair on finance. Very helpful staff, informative and efficient. Good Customer Service and good knowledge.
June 7, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Brilliant custom service
Brilliant custom service! Mandy was absolutely great and guided us every step of the way, went through every little detail and made the experience enjoyable 10/10
June 7, 2026
Reply from DFS Furniture - Westwood Cross
Hello,
Thanks for your lovely feedback, we’re glad to hear Mandy met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Westwood Cross
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
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