The sales assistant was so welcoming and very knowledgeable. He gave us space when we needed to discuss things and he made the experience a fabulous one. Nothing was too much trouble for him. He mad... See more
Company replied
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See what reviewers are saying
Barney was amazing! Helped us find the perfect sofa and despite us not being able to purchase for a couple of weeks we came back and waited for him specifically to be available as he was so kind and k... See more
Company replied
Barney was absolutely amazing couldn’t be happier with the customer service and how smooth the process was of ordering our sofa. Thank you so much for all the help. Would definitely recommend the com... See more
Company replied
The staff are very helpful and pleasant. Nothing is too much. Polite well mannered, informative and anything they weren't too sure about, they asked for help for reassurance, which is brilliant in my... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stirling Road, Unit 1A, YO30 4XZ, York, United Kingdom
- 0333 999 9849
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Top notch customer service
The sales advisors listened to my needs, didn’t push me for a sale just shared their knowledge and helped me make the right decision. They were very warm and welcoming.
May 4, 2026
Reply from DFS Furniture - York
Good morning Sophie,
Thank you for sharing your 5* review and that our drivers met your expectations! We hope you love your new furniture
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - York
Good afternoon,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
We visited many furniture stores and as…
We visited many furniture stores and as soon as we walked in we were hit with the sales patter... Not at DFS, we got a friendly hello and were left to look around. When we were ready Andy was at hand to answer all our questions. Me and my wife are very different when it comes to furniture and what we like, Andy was fantastic explaining all the different options, styles and fabrics. Customer service was great, Cheers Andy
May 3, 2026
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - York
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great sales service
Friendly, efficient service. We told them what we wanted and they made it happen. Great sales service, for which we were very happy.
May 2, 2026
Reply from DFS Furniture - York
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
DFS - York
I came in to DFS - York today to purchase a sofa. I was helped by Andrew who was so helpful, he asked me if i had seen any online also showed me similar styles for comparison which was nice, extremely attentive to what i was looking for,really kind and patient also as really took the time to answer all my questions and he made sure i was happy with my decision. I was joined by my mum and gradma and he also included them in the conversations which was a nice touch.i am so happy with my new sofa and footstall its my dream sofa. I would highly recommend anyone to speak to Andrew and i will be recommending him to everyone i know. Thank you!
May 2, 2026
Reply from DFS Furniture - York
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Very helpful and guided us to what we…
Very helpful and guided us to what we wanted very friendly and great coffee.
April 28, 2026
Reply from DFS Furniture - York
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The service was great
The service was great. All three guys were very helpful. Shout out to Edward who placed my order
April 27, 2026
Reply from DFS Furniture - York
Good afternoon Julie,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
So far so good
So far so good! Only ordered so far but experience at York store was great
April 27, 2026
Reply from DFS Furniture - York
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Customer Experience 10/10
Fantastic service from the moment we walked through the door by Andy! Explained all the options that were available and did his upmost to meet our requirements! I would definitely recommend DFS to anyone who is looking to buy a sofa.
April 26, 2026
Reply from DFS Furniture - York
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Waiting in for Cushing from a Sofe…
Waiting in for Cushing from a Sofe delivered 4 months ago and the driver just phoned me to say some one forgot to load them on the van and to call their offices, to be completely honest I am not phoning anyone to waste my breath, absolutely disgusting company and would not recommend them to an enemy
April 26, 2026
Unprompted review
Reply from DFS Furniture - York
Good morning Jason,
Thank you for sharing your recent experience with us, we are ever so sorry to hear of the miscommunication today. Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
The member of staff who helped us was…
The member of staff who helped us was amazing he explained every detail we needed to know gave us time to decide.
April 25, 2026
Reply from DFS Furniture - York
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Relaxed atmosphere in store,very…
Relaxed atmosphere in store,very helpful but not pushy.
Overall great experience.
Thank you Andrew.
April 25, 2026
Reply from DFS Furniture - York
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Really great staff member- helped…
Really great staff member- helped inform us of all the options and advised us well.
March 22, 2026
Reply from DFS Furniture - York
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
Excellent customer service. Very patient and helpful and zero pushy hard sell. Really grateful for the sales approach!
April 21, 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
I felt very positive and I got a lot of…
I felt very positive and I got a lot of information about the shop, a worker named Bornabas helped me in everything, thank you and we recommend
April 19, 2026
Reply from DFS Furniture - York
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
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