The sales assistant was so welcoming and very knowledgeable. He gave us space when we needed to discuss things and he made the experience a fabulous one. Nothing was too much trouble for him. He mad... See more
Company replied
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See what reviewers are saying
Barney was amazing! Helped us find the perfect sofa and despite us not being able to purchase for a couple of weeks we came back and waited for him specifically to be available as he was so kind and k... See more
Company replied
Barney was absolutely amazing couldn’t be happier with the customer service and how smooth the process was of ordering our sofa. Thank you so much for all the help. Would definitely recommend the com... See more
Company replied
The staff are very helpful and pleasant. Nothing is too much. Polite well mannered, informative and anything they weren't too sure about, they asked for help for reassurance, which is brilliant in my... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stirling Road, Unit 1A, YO30 4XZ, York, United Kingdom
- 0333 999 9849
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Top service
Excellent experience!! Staff were extremely helpful and smooth! No pushing or selling of extra’s!
Lady who severed us was super clued up and speedy!
May 13, 2026
Reply from DFS Furniture - York
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
The staff were great and the guy…
The staff were great and the guy getting us sorted with our sofa was really helpful and thorough.
May 13, 2026
Reply from DFS Furniture - York
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Good afternoon Laura,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Attentive and responsive staff
Attentive and responsive staff.
Gave us time and space to consider our options.
Personable, efficient and clear.
Had every detail at their finger tips.
Pleasure to do business with them.
😊👍
May 10, 2026
Reply from DFS Furniture - York
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Barney was very helpful
May 10, 2026
Reply from DFS Furniture - York
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Went to dfs today for a sofa
Went to dfs today for a sofa small budget £1500
The staff were helpful and for me no added to sell
Overall experience amazing
May 10, 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent Sales representative
Excellent Sales representative! Very friendly and informative. Went through everything with us :).
May 10, 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
When I first approached staff I wasn’t…
When I first approached staff I wasn’t sure they were interested in serving me, just a feeling I had. I sat and checked a few things as I knew the items I wanted, then I was approached by Andy (York branch). He was friendly and very helpful, he helped me finally decide on the exact items I liked. Showed me similar products and even showed me the sofas I was interested in on a big screen, This made it easier to decide. I then ordered my pieces, thanks Andy
May 10, 2026
Reply from DFS Furniture - York
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
The sales guy was very helpful and…
The sales guy was very helpful and knowledgeable. Let us browse after explaining whereabouts in the store the chairs were placed that we wanted to try out. Then once we decided the whole process was very smooth. Advised us on extra products which we decided to get. Very pleasant experience.
May 10, 2026
Reply from DFS Furniture - York
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Really happy with my experience today
Really happy with my experience today. The team at the York store were brilliant, very informative, had answers for all my installation and delivery questions and were friendly too.
May 9, 2026
Reply from DFS Furniture - York
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - York
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Sofa dfs York
I liked that I could get approved for credit and then come in to store to physically see the sofas and then you could just pull up my application without me having to go through it all again
April 29, 2026
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Thanks thanks
May 6, 2026
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Friendly , helpful , informative
Great advice in store from the boys, great service . Andi was knowledgable and helpful , easy purchase , full marks from us :)
May 5, 2026
Reply from DFS Furniture - York
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Friendly knowledgeable service
Nice spacious store in York. Andrew was warm and welcoming. He offered assistance without being pushy, and was knowledgeable about care of the sofas.
May 5, 2026
Reply from DFS Furniture - York
Good Afternoon,
We are really happy that Andrew met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
All really easy!
From start to finish the process was super easy. Delivered on a bank holiday, efficient and took all the rubbish. Really pleased, many thanks for a great service!
May 4, 2026
Unprompted review
Reply from DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very kind patient and helpful staff and…
Very kind patient and helpful staff and lovely sofa
May 4, 2026
Reply from DFS Furniture - York
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Top notch customer service
The sales advisors listened to my needs, didn’t push me for a sale just shared their knowledge and helped me make the right decision. They were very warm and welcoming.
May 4, 2026
Reply from DFS Furniture - York
Good morning Sophie,
Thank you for sharing your 5* review and that our drivers met your expectations! We hope you love your new furniture
Kind regards,
Lia
DFS Customer Support
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