DHL Express Danmark Reviews 42,530

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the staff for their professional, kind, and helpful demeanor, often noting their excellent communication and strong work ethic. Many people highlight the speed and reliability of the delivery service, with packages often arriving faster than expected and with detailed tracking updates. The flexibility to choose delivery locations, such as home, work, or pick-up points, is also highly appreciated by consumers. However, some customers also noted issues with delivery, specifically mentioning instances where drivers did not attempt home delivery despite the customer being present, leading to packages being rerouted to distant pick-up points. There were also occasional complaints about inaccurate delivery forecasts and delays, particularly for international shipments, causing inconvenience and frustration for some people.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous. Many customers praise the fast delivery times, with some... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the service as fast, reliable, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the kindness, helpfulness,... See more

Order

Users describe ambiguous interactions with order experiences. Some customers report very fast delivery, with... See more

Location

Customers had ambiguous experiences with location. While some reviewers received consistent updates and early... See more

Based on these reviews

Rated 4 out of 5 stars

I would like to be able to access an overview of your pick-up times in different areas, so that I can order a pick up at our service providers without having to call your customer service. Also, when... See more

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Rated 5 out of 5 stars

We live on the 5th floor and DHL is the only shipping company that actually rings the doorbell and delivers packages to our door. All other companies leaves a note that we were not home, although I wo... See more

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Rated 5 out of 5 stars

was genuinely impressed by DHL’s service. They delivered a package to my door from Italy faster than it would’ve been possible to drive the route myself – and that’s saying something! Ev... See more

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Rated 5 out of 5 stars

The speed of delivering is quite simply astounding. Another great feature is choosing the place of delivery - and DHL guides you in how to do it - do you want a home delivery, mail shop, at your neigh... See more

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Rated 5 out of 5 stars

I am very impressed with their level of information and service. I was able to track the package all the way from Sicily until it arrived at my front door at the agreed time. I can highly recommend DH... See more

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Rated 5 out of 5 stars

Quick delivery! France to Denmark in 2 days! Text-message on delivery day said delivery would be between 09:15 and 11:15 and it came 09:55 That's five start allright!

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Rated 5 out of 5 stars

I picked up my package at a DHL pick up point. The person at the reception was very kind and helpful and talkative in a nice way. Very good experience.

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Rated 5 out of 5 stars

The postman was really a kind and helpful person. He kindly called me and asked me to deliver my packet to a closest post center when he found me not available to receive it at home.

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Rated 5 out of 5 stars

Excellent service. Package dispatched from Japan on Monday, received in Denmark on Wednesday 😊. VAT calculated and paid. Very simple - completed in 2 days

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Rated 5 out of 5 stars

🌟🌟🌟🌟🌟 This shows as a five-star review. But let me be very clear: each star stands for 100 stars. So this is actually a 500-star review. Let that sink in. I was in a minor sta... See more

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Rated 1 out of 5 stars

As usual the guy didn’t come to my address and he was so lazy that deliver my package at the pakkeshop, I payed for deliver at home, the complain will be extended to the shop where I purchased to find... See more

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Rated 5 out of 5 stars

I ordered a bike from bikediscount and it got delivered in just a week, and DHL said it would take 2-3 weeks for the package to arrive!🤩 So I am very pleasantly surprised. I am also really suprised o... See more

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Rated 5 out of 5 stars

Very good service. The delivery was fast and smooth, and everything arrived in perfect condition. I’m very satisfied with the experience. Thank you!

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Rated 5 out of 5 stars

The highest rete for the carriers. I really am thankful for you and am sure you deserve a raise. Professional, kind and great communication and wonderful work ethic

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Rated 1 out of 5 stars

Terrible experience, I pay 30 euro to have the package delivered to my home address. To then have some lazy DHL courier NOT ring my doorbell and just write a message that DHL tried to deliver the pack... See more

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Rated 5 out of 5 stars

Friendly, polite, happy. The deliverer didn't give a vibe of working - he made me feel like he was glad for me to receive the delivery.

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Rated 5 out of 5 stars

Perfect company!Good customer service, shipping and taking care of the packages. The others on the market, should learn from DHL !!!!

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Rated 5 out of 5 stars

DHL is fast and reliable. The delivery men are friendly and they do deliver to home unlike “BRING” that I hate haha. Customer service is also nice. Thank you DHL.

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Rated 5 out of 5 stars

Honestly i have no idea what sorcery these guys are using but im so happy it took just a day for my stuff to come from Greece 😅😂 Amazing!!!

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Rated 5 out of 5 stars

Fast delivery, great info-level along the way and very easy to change/setup delivery preferences via. links provided. 5 stars all the way.

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Rated 5 out of 5 stars

Excellent service. Information through mails and sms about our packages. Even a last minute change from our side was quickly handled. 5 stars 🫡

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Rated 5 out of 5 stars

Faster then was planned and called me the I didn’t hear he had knocked on the door I’m happy and satisfied by the service

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Rated 5 out of 5 stars

I was kept informed about delays and the reasons why. Very nice people in customer service informed me continuously about progress.

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Rated 5 out of 5 stars

The service and the delivery time are exceptional. Every employee I was in contact with went out of their way to help and make my experience great.

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Rated 5 out of 5 stars

YOUR SERVICE IS QUICK AND SURE. MOST IMPORTANT IS THAT WE ARE KEPT INFORMED AS TO WHERE THE PACKAGE IS, VERY REASURING

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Rated 5 out of 5 stars

Helpfull and sweet delivery man. Love the new “track the car” function, so you are able to se exactly when they arrive

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Rated 5 out of 5 stars

Elsker DHL Express levering 🚚 nemt at om booke pickup point .. tak for den fantastiske service

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Rated 5 out of 5 stars

Ordred a handbag monday - Shipped from warehouse in Spain - arrived in Aalborg next day,

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Rated 5 out of 5 stars

I am working full time never home ! But I get at all the time great service as sended to a pack shop ! And I get informed ! The service of information is good and fast ! Thank you !!

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Rated 5 out of 5 stars

It was unexpected that the parcel would be delivered to my home and so quick. The driver was extremely courteous.

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Rated 1 out of 5 stars

You should deliver it at Silvan Viborg - but it was delivered there but in another store Q8. A bit confusing and waste of time when you try to pick up a package and you notice it isn’t there and you n... See more

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Rated 5 out of 5 stars

DHL always works very well and is really reliable. Got a package from abroad and even though there is a lot of snow, it got here in one day.

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Rated 5 out of 5 stars

You make it easy to redirect the package to a pickup point so it can be signed for there and picked up later.

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Rated 5 out of 5 stars

Thank you for always making sure my packages arrives safe and fast. Thank you for the support I have been giving when needed.

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Rated 1 out of 5 stars

The worst experience, I ordered in US website the 13th januaryjanuary, it was carried the 16 and on flight the 20... Arrived at Coppenhaguen the wednesday 21st January to be carried and delivered to F... See more

Company replied

Rated 1 out of 5 stars

You had my parcel for more than a week but were somehow not able to deliver it to me. When I asked if I could pick it up myself, you couldn’t help me. You ended up delivering it to me two days after I... See more

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Rated 3 out of 5 stars

They need to have a mobil Call system to the costumer receiver - when they arrive! Because they often do not look for door code number on the doorbell system!? They just have by paste/type in the Your... See more

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Rated 1 out of 5 stars

I had paid for express home delivery. I was tracking the delivery. 2 drops prior to mine I suddenly recieved a text stating that they had been to my house, nobody at home and I know had to pick it up... See more

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Rated 5 out of 5 stars

The delivery was quick and along the way, I was informed by email about the status of my order. I would gladly use DHL Express again.

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Rated 4 out of 5 stars

The delivery experience was splendid. Only problem is your forecasting of when the parcels are actually delivered. Your prognose (specific delivery date) at the website, and the actual delivery date a... See more

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Rated 1 out of 5 stars

How can you tell that the parcel will be delivered at home address ( I’m working from home) . The parcel is delivered at a pick up place instead. After I receive an info that the parcel has been deliv... See more

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Rated 1 out of 5 stars

Crazy that I just get a message saying the delivery would come sometime during the day. When calling customer service to understand an estimated time they were not able to tell at all. Total disres... See more

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Rated 5 out of 5 stars

An over all good experience. In general I have a good feeling regarding shipments within the EU.

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Rated 4 out of 5 stars

The information in all of their mails worked perfectly. I would have no hesitation in using them again.

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Rated 1 out of 5 stars

Warning to anyone thinking of using DHL for fast or reliable postal services. I sent a set of my house keys via DHL using a service that stated delivery would take 2–3 business days. It has now b... See more

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Rated 1 out of 5 stars

8 days in transit for an express shipment does not work (even though is was over Easter, still way to long time).

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Rated 5 out of 5 stars

Great to be able to get the package in a pickup-place instead of having to be at home

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Rated 1 out of 5 stars

i received a sms that they didn't find me home but i was and i am totally sure that nobody rings the bell at 8:18 in the morning as they saying. And after they let me package not in front of my house... See more

Company replied


Company details

  1. Courier Service

About DHL Express Danmark

Written by the company

DHL er repræsenteret i over 220 lande og territorier verden over og er dermed verdens mest internationale virksomhed. Med over 325.000 medarbejdere kan vi tilbyde løsninger på snart sagt ethvert logistikproblem.

DHL indgår i verdens førende post- og logistikvirksomhed Deutsche Post DHL Group og omfatter forretningsområderne DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight og DHL Supply Chain.

DHL

Written by the company

Excellence. Simply delivered.
Internationale ekspressleveringer, global fragtspedition via luft, sø, vej og skinne; opmagasineringsløsninger fra pakning til reparationer, opmagasinering, postleveringer over hele verden samt anden logistikservice lige efter kundens ønsker – med alle DHL's servicer sørger vi for at forbinde folk og forbedre deres liv.
Virksomhedsansvar
Virksomhedsansvar er en integreret del af vores forretningsstrategi. I tråd med vores motto „Living Responsibility“ fokuserer vi på miljøbeskyttelse (GoGreen), katastrofestyring (GoHelp) og uddannelse (GoTeach) og bakker op om medarbejdernes engagement i frivilligt arbejde (Global Volunteer Day, Living Responsibility Fund).
Grønne løsninger
Optimerede transportruter, køretøjer på alternative drivmidler og energieffektive lagre: Der findes mange metoder til at reducere klimaskadelige CO2-udledninger og andre miljøpåvirkninger ved godstransport og -opbevaring. I samarbejde med vores kunder ønsker vi at udnytte dette potentiale. Hos DHL kalder vi det GOGREEN. Vi tror på, at miljøbeskyttelse og forretningssucces ikke bare er forenelige, men hænger tæt sammen.

Contact info

4.1

Great

TrustScore 4 out of 5

43K reviews

5-star
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Rated 5 out of 5 stars

Fast and secure delivery

Fast and secure delivery

March 8, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Morten,

Thank you for your feedback! We're glad to hear that your delivery was both fast and secure.

I hope you have great day!

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

Very good

Fast and good!

March 6, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Simone,

Thanks so much for your review! Great to hear everything was fast and good!

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 1 out of 5 stars

they dont even ring the bell and send…

they dont even ring the bell and send everything to the delivery point, even when we pay for home delivery.

March 5, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Vitoria,

Thank you for your feedback. We’re very sorry to hear that the courier did not ring the bell and that your shipments were redirected to a pickup point despite home delivery being paid for. This is not acceptable, and it’s far from the service we aim to provide.

I hope you have great day!

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

Got my AG1 very fast

Got my AG1 very fast. Again was the same super nice black guy, smiling and cheerful

March 5, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Alex,

Thank you so much for your review!

We’re delighted to hear that your AG1 was delivered quickly and that you had another great experience with our courier. It’s wonderful to know he made your day with his friendly and cheerful attitude.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Excellent service

Excellent service. Package dispatched from Japan on Monday, received in Denmark on Wednesday 😊. VAT calculated and paid.
Very simple - completed in 2 days

March 5, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Jakob,

Thank you so much for your great review!

We’re really happy to hear your shipment from Japan arrived so quickly and that the VAT process was smooth for you.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 4 out of 5 stars

DHL service is the best

I had a great experience with DHL as I received my package yesterday and I was very happy with my delivery

March 5, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi,

Thanks so much for your review! We’re really happy to hear your package arrived and that you had a great experience with us.

I hope you have an amazing day!

Best regards
Julie
DHL Express Denmark

Rated 1 out of 5 stars

Better delivery times than around noon…

Better delivery times than around noon where people are at work. More pickup locations closer to where I live

March 4, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi,

Thank you for your feedback.

We understand the need for more convenient delivery times and nearby pickup locations. DHL is continuously working to improve delivery schedules and expand our network of ServicePoints. We appreciate you sharing your experience.

I hope you have a good day.

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Thea,

Thank you very much for your review! We are pleased to hear that your delivery arrived on time and that you were satisfied with the personal service.

We appreciate you taking the time to share your feedback with us.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Every thing work as it should and it…

Every thing work as it should and it all was perfect.

March 3, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Kenneth,

Thank you very much for your review. We are pleased to hear that everything worked as expected and that your experience was perfect.

We sincerely appreciate you taking the time to share your feedback with us.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Great and nice

Great and nice

February 27, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi,

Thank you for your feedback! We're happy to hear that your experience was great and nice.

I hope you have great day!

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

Great service

Great service! The driver was professional and delivery was right on schedule according to the app.

February 27, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Erick,

Thank you so much! Awesome to hear the driver was professional and everything arrived right on time.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Kent,

Thank you so much for your wonderful feedback! We're thrilled to hear you enjoy using DHL Express 🤩 We appreciate your support!

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 4 out of 5 stars

Always on time

Always on time, nice people, great service

February 25, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi,

Thank you so much for your wonderful review! We’re delighted to hear that your delivery was on time, and that you experienced great service from our team.
We truly appreciate you taking the time to share your feedback with us.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Always on time and fast delivery

Always on time and fast delivery.
Easy to change the delivery and easy app.

February 20, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Louise,

Thank you so much for your kind review! We’re delighted to hear that your delivery arrived on time and that you find it easy to make changes and use our app.
We truly appreciate you taking the time to share your experience with us.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Ordred a handbag monday

Ordred a handbag monday - Shipped from warehouse in Spain - arrived in Aalborg next day,

February 17, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Lars,

Thank you so much for your review! We’re delighted to hear that your handbag was shipped quickly from our warehouse in Spain and arrived in Aalborg the very next day.

We truly appreciate you taking the time to share your experience, and we hope you enjoy your new bag!

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 1 out of 5 stars

DHL satte en advokat på sagen som…

DHL satte en advokat på sagen som omhandlede en forsendelse til England der gik helt galt fordi DHL i UK havde indfortoldet forsendelsen som en permanent import og ikke som anført en midlertidig import. Jeg brugte et helt år sammen med de engelske toldmyndigheder på at få rettet fejlen. Imellemtiden rejste DHL i Danmark en retssag for manglende betaling af told på 109.000 kr tros det faktum at de var vidende om at jeg arbejdede tæt sammen med de engelske toldmyndigheder på at få rettet fejlen som var begået af DHL i UK. Jeg kom helt uforskyldt i klemme og endte med en dom og en regning på 35.115 kr da jeg endelig fik rettet fejlen og de engelske toldmyndigheder frafaldt deres oprindelig krav på betaling af importtold som DHL fik retur, for en forsendelse som skulle have kostet det samme som retur forsendelsen altså 2500 kr. nu tilbyder advokaten en afdragsordning på 3, 6 eller 9 mdr. fordi jeg på eget initiativ er begyndt at afdrage på sagen de og DHL ikke var villige til at revurdere ej heller indgå nogen aftale om tidligere.
DHL dk og deres advokat Mortang Advokater burde skamme sig!
j.nr.: 679167-831280

DHL assigned a lawyer to the case which involved a shipment to England that went completely wrong because DHL in the UK had declared the shipment as a permanent import and not as stated a temporary import. I spent a whole year with the English customs authorities to correct the error. In the meantime, DHL in Denmark filed a lawsuit for non-payment of customs duties of 109,000 kr, due to the fact that they were aware that I was working closely with the English customs authorities to correct the error that had been made by DHL in the UK. I got into a difficult situation through no fault of my own and ended up with a judgment and a bill of 35,115 kr when I finally got the error corrected and the English customs authorities waived their original claim for payment of import duties that DHL returned, for a shipment that should have cost the same as the return shipment, i.e. 2500 kr. Now the lawyer is offering an installment plan of 3, 6 or 9 months because I have started to pay off the case on my own initiative, which they and DHL were not willing to reassess nor enter into any agreement about earlier.
DHL dk and their lawyer Mortang Advokater should be ashamed of themselves!
j.nr.: 679167-831280

February 23, 2026
Unprompted review
DHL Express Danmark logo

Reply from DHL Express Danmark

Hej Diva,

Tak for din anmeldelse. Vi er kede af at høre, at du har oplevet et utilfredsstillende forløb i forbindelse med din sag. Vi forstår, at processen har været langvarig og udfordrende for dig.

Af hensyn til tavshedspligt og sagsbehandling kan vi ikke kommentere yderligere på detaljer her, men vi tager altid feedback alvorligt og bruger den i vores arbejde med løbende at forbedre vores procedurer og kundedialog.

Jeg håber du får en god dag.

Mvh.
Finn
DHL Express Danmark

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good service, and friendly deliveryman.

February 22, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi,

Thank you for your feedback! We're delighted to hear that you experienced fast delivery, good service, and a friendly courier.

I hope you have great day!

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

Always great service

Always great service

February 22, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Luc Olivier,

Thank you for your feedback! We're delighted to hear that you've consistently experienced great service.

I hope you have an amazing day.

Best regards
Finn
DHL Express Denmark

Rated 4 out of 5 stars

Good service :)

February 15, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi,

Thank you for your feedback! We're glad to hear you were satisfied with the service.

I hope you have great day!

Best regards
Finn
DHL Express Denmark

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