DHL Express Danmark Reviews 42,530

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the staff for their professional, kind, and helpful demeanor, often noting their excellent communication and strong work ethic. Many people highlight the speed and reliability of the delivery service, with packages often arriving faster than expected and with detailed tracking updates. The flexibility to choose delivery locations, such as home, work, or pick-up points, is also highly appreciated by consumers. However, some customers also noted issues with delivery, specifically mentioning instances where drivers did not attempt home delivery despite the customer being present, leading to packages being rerouted to distant pick-up points. There were also occasional complaints about inaccurate delivery forecasts and delays, particularly for international shipments, causing inconvenience and frustration for some people.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous. Many customers praise the fast delivery times, with some... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the service as fast, reliable, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the kindness, helpfulness,... See more

Order

Users describe ambiguous interactions with order experiences. Some customers report very fast delivery, with... See more

Location

Customers had ambiguous experiences with location. While some reviewers received consistent updates and early... See more

Based on these reviews

Rated 4 out of 5 stars

I would like to be able to access an overview of your pick-up times in different areas, so that I can order a pick up at our service providers without having to call your customer service. Also, when... See more

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Rated 5 out of 5 stars

We live on the 5th floor and DHL is the only shipping company that actually rings the doorbell and delivers packages to our door. All other companies leaves a note that we were not home, although I wo... See more

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Rated 5 out of 5 stars

was genuinely impressed by DHL’s service. They delivered a package to my door from Italy faster than it would’ve been possible to drive the route myself – and that’s saying something! Ev... See more

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Rated 5 out of 5 stars

The speed of delivering is quite simply astounding. Another great feature is choosing the place of delivery - and DHL guides you in how to do it - do you want a home delivery, mail shop, at your neigh... See more

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Rated 5 out of 5 stars

I am very impressed with their level of information and service. I was able to track the package all the way from Sicily until it arrived at my front door at the agreed time. I can highly recommend DH... See more

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Rated 5 out of 5 stars

Quick delivery! France to Denmark in 2 days! Text-message on delivery day said delivery would be between 09:15 and 11:15 and it came 09:55 That's five start allright!

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Rated 5 out of 5 stars

I picked up my package at a DHL pick up point. The person at the reception was very kind and helpful and talkative in a nice way. Very good experience.

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Rated 5 out of 5 stars

The postman was really a kind and helpful person. He kindly called me and asked me to deliver my packet to a closest post center when he found me not available to receive it at home.

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Rated 5 out of 5 stars

Excellent service. Package dispatched from Japan on Monday, received in Denmark on Wednesday 😊. VAT calculated and paid. Very simple - completed in 2 days

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Rated 5 out of 5 stars

🌟🌟🌟🌟🌟 This shows as a five-star review. But let me be very clear: each star stands for 100 stars. So this is actually a 500-star review. Let that sink in. I was in a minor sta... See more

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Rated 1 out of 5 stars

As usual the guy didn’t come to my address and he was so lazy that deliver my package at the pakkeshop, I payed for deliver at home, the complain will be extended to the shop where I purchased to find... See more

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Rated 5 out of 5 stars

I ordered a bike from bikediscount and it got delivered in just a week, and DHL said it would take 2-3 weeks for the package to arrive!🤩 So I am very pleasantly surprised. I am also really suprised o... See more

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Rated 5 out of 5 stars

Very good service. The delivery was fast and smooth, and everything arrived in perfect condition. I’m very satisfied with the experience. Thank you!

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Rated 5 out of 5 stars

The highest rete for the carriers. I really am thankful for you and am sure you deserve a raise. Professional, kind and great communication and wonderful work ethic

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Rated 1 out of 5 stars

Terrible experience, I pay 30 euro to have the package delivered to my home address. To then have some lazy DHL courier NOT ring my doorbell and just write a message that DHL tried to deliver the pack... See more

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Rated 5 out of 5 stars

Friendly, polite, happy. The deliverer didn't give a vibe of working - he made me feel like he was glad for me to receive the delivery.

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Rated 5 out of 5 stars

Perfect company!Good customer service, shipping and taking care of the packages. The others on the market, should learn from DHL !!!!

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Rated 5 out of 5 stars

DHL is fast and reliable. The delivery men are friendly and they do deliver to home unlike “BRING” that I hate haha. Customer service is also nice. Thank you DHL.

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Rated 5 out of 5 stars

Honestly i have no idea what sorcery these guys are using but im so happy it took just a day for my stuff to come from Greece 😅😂 Amazing!!!

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Rated 5 out of 5 stars

Fast delivery, great info-level along the way and very easy to change/setup delivery preferences via. links provided. 5 stars all the way.

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Rated 5 out of 5 stars

Excellent service. Information through mails and sms about our packages. Even a last minute change from our side was quickly handled. 5 stars 🫡

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Rated 5 out of 5 stars

Faster then was planned and called me the I didn’t hear he had knocked on the door I’m happy and satisfied by the service

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Rated 5 out of 5 stars

I was kept informed about delays and the reasons why. Very nice people in customer service informed me continuously about progress.

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Rated 5 out of 5 stars

The service and the delivery time are exceptional. Every employee I was in contact with went out of their way to help and make my experience great.

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Rated 5 out of 5 stars

YOUR SERVICE IS QUICK AND SURE. MOST IMPORTANT IS THAT WE ARE KEPT INFORMED AS TO WHERE THE PACKAGE IS, VERY REASURING

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Rated 5 out of 5 stars

Helpfull and sweet delivery man. Love the new “track the car” function, so you are able to se exactly when they arrive

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Rated 5 out of 5 stars

Elsker DHL Express levering 🚚 nemt at om booke pickup point .. tak for den fantastiske service

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Rated 5 out of 5 stars

Ordred a handbag monday - Shipped from warehouse in Spain - arrived in Aalborg next day,

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Rated 5 out of 5 stars

I am working full time never home ! But I get at all the time great service as sended to a pack shop ! And I get informed ! The service of information is good and fast ! Thank you !!

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Rated 5 out of 5 stars

It was unexpected that the parcel would be delivered to my home and so quick. The driver was extremely courteous.

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Rated 1 out of 5 stars

You should deliver it at Silvan Viborg - but it was delivered there but in another store Q8. A bit confusing and waste of time when you try to pick up a package and you notice it isn’t there and you n... See more

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Rated 5 out of 5 stars

DHL always works very well and is really reliable. Got a package from abroad and even though there is a lot of snow, it got here in one day.

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Rated 5 out of 5 stars

You make it easy to redirect the package to a pickup point so it can be signed for there and picked up later.

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Rated 5 out of 5 stars

Thank you for always making sure my packages arrives safe and fast. Thank you for the support I have been giving when needed.

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Rated 1 out of 5 stars

The worst experience, I ordered in US website the 13th januaryjanuary, it was carried the 16 and on flight the 20... Arrived at Coppenhaguen the wednesday 21st January to be carried and delivered to F... See more

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Rated 1 out of 5 stars

You had my parcel for more than a week but were somehow not able to deliver it to me. When I asked if I could pick it up myself, you couldn’t help me. You ended up delivering it to me two days after I... See more

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Rated 3 out of 5 stars

They need to have a mobil Call system to the costumer receiver - when they arrive! Because they often do not look for door code number on the doorbell system!? They just have by paste/type in the Your... See more

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Rated 1 out of 5 stars

I had paid for express home delivery. I was tracking the delivery. 2 drops prior to mine I suddenly recieved a text stating that they had been to my house, nobody at home and I know had to pick it up... See more

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Rated 5 out of 5 stars

The delivery was quick and along the way, I was informed by email about the status of my order. I would gladly use DHL Express again.

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Rated 4 out of 5 stars

The delivery experience was splendid. Only problem is your forecasting of when the parcels are actually delivered. Your prognose (specific delivery date) at the website, and the actual delivery date a... See more

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Rated 1 out of 5 stars

How can you tell that the parcel will be delivered at home address ( I’m working from home) . The parcel is delivered at a pick up place instead. After I receive an info that the parcel has been deliv... See more

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Rated 1 out of 5 stars

Crazy that I just get a message saying the delivery would come sometime during the day. When calling customer service to understand an estimated time they were not able to tell at all. Total disres... See more

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Rated 5 out of 5 stars

An over all good experience. In general I have a good feeling regarding shipments within the EU.

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Rated 4 out of 5 stars

The information in all of their mails worked perfectly. I would have no hesitation in using them again.

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Rated 1 out of 5 stars

Warning to anyone thinking of using DHL for fast or reliable postal services. I sent a set of my house keys via DHL using a service that stated delivery would take 2–3 business days. It has now b... See more

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Rated 1 out of 5 stars

8 days in transit for an express shipment does not work (even though is was over Easter, still way to long time).

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Rated 5 out of 5 stars

Great to be able to get the package in a pickup-place instead of having to be at home

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Rated 1 out of 5 stars

i received a sms that they didn't find me home but i was and i am totally sure that nobody rings the bell at 8:18 in the morning as they saying. And after they let me package not in front of my house... See more

Company replied


Company details

  1. Courier Service

About DHL Express Danmark

Written by the company

DHL er repræsenteret i over 220 lande og territorier verden over og er dermed verdens mest internationale virksomhed. Med over 325.000 medarbejdere kan vi tilbyde løsninger på snart sagt ethvert logistikproblem.

DHL indgår i verdens førende post- og logistikvirksomhed Deutsche Post DHL Group og omfatter forretningsområderne DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight og DHL Supply Chain.

DHL

Written by the company

Excellence. Simply delivered.
Internationale ekspressleveringer, global fragtspedition via luft, sø, vej og skinne; opmagasineringsløsninger fra pakning til reparationer, opmagasinering, postleveringer over hele verden samt anden logistikservice lige efter kundens ønsker – med alle DHL's servicer sørger vi for at forbinde folk og forbedre deres liv.
Virksomhedsansvar
Virksomhedsansvar er en integreret del af vores forretningsstrategi. I tråd med vores motto „Living Responsibility“ fokuserer vi på miljøbeskyttelse (GoGreen), katastrofestyring (GoHelp) og uddannelse (GoTeach) og bakker op om medarbejdernes engagement i frivilligt arbejde (Global Volunteer Day, Living Responsibility Fund).
Grønne løsninger
Optimerede transportruter, køretøjer på alternative drivmidler og energieffektive lagre: Der findes mange metoder til at reducere klimaskadelige CO2-udledninger og andre miljøpåvirkninger ved godstransport og -opbevaring. I samarbejde med vores kunder ønsker vi at udnytte dette potentiale. Hos DHL kalder vi det GOGREEN. Vi tror på, at miljøbeskyttelse og forretningssucces ikke bare er forenelige, men hænger tæt sammen.

Contact info

4.1

Great

TrustScore 4 out of 5

43K reviews

5-star
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Rated 5 out of 5 stars

Highly recommended


Super booking portal - Easy and accurate.

Highly recommended

March 20, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Jesper,

Thank you so much for your wonderful review! We’re delighted to hear that you found our booking portal easy to use and accurate. Your recommendation means a lot to us.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Super quick delivery!

Super quick delivery!

March 19, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi,

I am happy to hear that you found our delivery super quick.
Thank you for taking the time to write this review!

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Everything at the time and place.

Everything at the time and place.

March 18, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Mariusz,

Thank you for your feedback! We're glad to hear everything was delivered at the right time and place.

I hope you have great day!

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Christian,

Thank you for your feedback! We’re glad to hear that your delivery was quick and that our DHL employee was friendly. We appreciate you taking the time to share your experience.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Ole,

Thank you so much for your kind words! We’re really happy to hear that you always have a good experience with us. 😊🚚

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Nice delevery

Nice delevery. Easy and my package was in great condition

March 13, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Martin,

Thank you so much for your kind feedback! We’re happy to hear that your delivery was easy and that your package arrived in great condition. We appreciate you taking the time to share your experience with us.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

The best!

Great and on time as always!

March 13, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Keld

Thank you for your feedback! We're thrilled to hear that everything was great and on time as always.

I hope you have an amazing day.

Best regards
Finn
DHL Express Denmark

Rated 1 out of 5 stars

far a way pick up point

i received a sms that they didn't find me home but i was and i am totally sure that nobody rings the bell at 8:18 in the morning as they saying. And after they let me package not in front of my house (Kaktus towers) at FiskeTorv on pick up point but on Vesterbro Gade.and i was needed to go there to receive it.Thats why the one star

March 12, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Dear Olga,

We’re very sorry to hear about your experience. It’s frustrating when a delivery doesn’t follow the expected process, especially when you were home and the parcel was redirected to a different pickup point. This is not the experience we want for our customers, and we appreciate you taking the time to share your feedback with us.

I hope you have a good day.

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Excellent Service

Very efficient and quick delivery.

March 12, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Mr Clark,

Thank you so much for the lovely review! We’re really glad to hear you found the service excellent and the delivery both efficient and quick. We appreciate it!

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

On time

On time - perfect!

March 11, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Steen,

Thanks for the great review! Happy to hear everything was on time and perfect.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Fast

Fast, easy and precise delivery.

March 8, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Eddie,

Thanks a lot for the review! Great to hear everything was fast, easy, and right on point. We’re happy it all worked out smoothly.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Faster than light- nearly

thanks, nearly faster than light

March 11, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Søren,

Thank you for the fantastic review! We’re thrilled to hear we were almost faster than light — we’re still working on breaking the laws of physics, but we’re getting close! Thanks for riding along on our nearly‑warp‑speed service.

I hope you have an amazing day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

I am very impressed with their level of…

I am very impressed with their level of information and service. I was able to track the package all the way from Sicily until it arrived at my front door at the agreed time. I can highly recommend DHL as a carrier.

March 11, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Asger,

Thank you so much for your wonderful feedback! We're delighted to hear that you were impressed with both our service and the level of information you received throughout the delivery. It’s great to know that you were able to track your shipment all the way from Sicily and that it arrived at your door at the agreed time.

I hope you have an amazing day.

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

Super fast and efficient service.

Super fast and efficient service.

March 11, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi,

Thank you for your feedback! We're delighted to hear that you experienced super fast and efficient service.

I hope you have an amazing day.

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

Great and fast service

Very good service. The delivery was fast and smooth, and everything arrived in perfect condition. I’m very satisfied with the experience. Thank you!

March 11, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi,

Thank you so much for your wonderful feedback! We're delighted to hear that your delivery was fast, smooth, and arrived in perfect condition. It means a lot to us that you’re very satisfied with the experience.

I hope you have great day!

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi,

Thank you for your feedback! We're happy to hear that you experienced stable and fast delivery.

I hope you have an amazing day.

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

DHL always provides a superb delivery…

DHL always provides a superb delivery service though their billing platform for customs and duties is often slow and can be frustrating.

March 3, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Peter,

Thank you for your feedback! We're delighted to hear that you consistently experience superb delivery service with DHL. We truly appreciate your trust.


We’re also sorry to hear that the billing platform for customs and duties can feel slow and frustrating at times. Your feedback is valuable, and we will make sure it’s shared with the relevant team so we can work on improving this part of the process.

I hope you have an amazing day.

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly

March 10, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi,

Thank you so much for your kind review. We’re happy to hear that you found our service professional and friendly. We truly appreciate your feedback!

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

fast and secure

March 8, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Allan,

Thank you for your feedback! We're glad to hear your delivery was fast and secure.

I hope you have good day.

Best regards
Finn
DHL Express Denmark

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