DHL Express Danmark Reviews 42,530

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the staff for their professional, kind, and helpful demeanor, often noting their excellent communication and strong work ethic. Many people highlight the speed and reliability of the delivery service, with packages often arriving faster than expected and with detailed tracking updates. The flexibility to choose delivery locations, such as home, work, or pick-up points, is also highly appreciated by consumers. However, some customers also noted issues with delivery, specifically mentioning instances where drivers did not attempt home delivery despite the customer being present, leading to packages being rerouted to distant pick-up points. There were also occasional complaints about inaccurate delivery forecasts and delays, particularly for international shipments, causing inconvenience and frustration for some people.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous. Many customers praise the fast delivery times, with some... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the service as fast, reliable, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the kindness, helpfulness,... See more

Order

Users describe ambiguous interactions with order experiences. Some customers report very fast delivery, with... See more

Location

Customers had ambiguous experiences with location. While some reviewers received consistent updates and early... See more

Based on these reviews

Rated 4 out of 5 stars

I would like to be able to access an overview of your pick-up times in different areas, so that I can order a pick up at our service providers without having to call your customer service. Also, when... See more

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Rated 5 out of 5 stars

We live on the 5th floor and DHL is the only shipping company that actually rings the doorbell and delivers packages to our door. All other companies leaves a note that we were not home, although I wo... See more

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Rated 5 out of 5 stars

was genuinely impressed by DHL’s service. They delivered a package to my door from Italy faster than it would’ve been possible to drive the route myself – and that’s saying something! Ev... See more

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Rated 5 out of 5 stars

The speed of delivering is quite simply astounding. Another great feature is choosing the place of delivery - and DHL guides you in how to do it - do you want a home delivery, mail shop, at your neigh... See more

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Rated 5 out of 5 stars

I am very impressed with their level of information and service. I was able to track the package all the way from Sicily until it arrived at my front door at the agreed time. I can highly recommend DH... See more

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Rated 5 out of 5 stars

Quick delivery! France to Denmark in 2 days! Text-message on delivery day said delivery would be between 09:15 and 11:15 and it came 09:55 That's five start allright!

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Rated 5 out of 5 stars

I picked up my package at a DHL pick up point. The person at the reception was very kind and helpful and talkative in a nice way. Very good experience.

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Rated 5 out of 5 stars

The postman was really a kind and helpful person. He kindly called me and asked me to deliver my packet to a closest post center when he found me not available to receive it at home.

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Rated 5 out of 5 stars

Excellent service. Package dispatched from Japan on Monday, received in Denmark on Wednesday 😊. VAT calculated and paid. Very simple - completed in 2 days

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Rated 5 out of 5 stars

🌟🌟🌟🌟🌟 This shows as a five-star review. But let me be very clear: each star stands for 100 stars. So this is actually a 500-star review. Let that sink in. I was in a minor sta... See more

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Rated 1 out of 5 stars

As usual the guy didn’t come to my address and he was so lazy that deliver my package at the pakkeshop, I payed for deliver at home, the complain will be extended to the shop where I purchased to find... See more

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Rated 5 out of 5 stars

I ordered a bike from bikediscount and it got delivered in just a week, and DHL said it would take 2-3 weeks for the package to arrive!🤩 So I am very pleasantly surprised. I am also really suprised o... See more

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Rated 5 out of 5 stars

Very good service. The delivery was fast and smooth, and everything arrived in perfect condition. I’m very satisfied with the experience. Thank you!

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Rated 5 out of 5 stars

The highest rete for the carriers. I really am thankful for you and am sure you deserve a raise. Professional, kind and great communication and wonderful work ethic

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Rated 1 out of 5 stars

Terrible experience, I pay 30 euro to have the package delivered to my home address. To then have some lazy DHL courier NOT ring my doorbell and just write a message that DHL tried to deliver the pack... See more

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Rated 5 out of 5 stars

Friendly, polite, happy. The deliverer didn't give a vibe of working - he made me feel like he was glad for me to receive the delivery.

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Rated 5 out of 5 stars

Perfect company!Good customer service, shipping and taking care of the packages. The others on the market, should learn from DHL !!!!

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Rated 5 out of 5 stars

DHL is fast and reliable. The delivery men are friendly and they do deliver to home unlike “BRING” that I hate haha. Customer service is also nice. Thank you DHL.

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Rated 5 out of 5 stars

Honestly i have no idea what sorcery these guys are using but im so happy it took just a day for my stuff to come from Greece 😅😂 Amazing!!!

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Rated 5 out of 5 stars

Fast delivery, great info-level along the way and very easy to change/setup delivery preferences via. links provided. 5 stars all the way.

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Rated 5 out of 5 stars

Excellent service. Information through mails and sms about our packages. Even a last minute change from our side was quickly handled. 5 stars 🫡

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Rated 5 out of 5 stars

Faster then was planned and called me the I didn’t hear he had knocked on the door I’m happy and satisfied by the service

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Rated 5 out of 5 stars

I was kept informed about delays and the reasons why. Very nice people in customer service informed me continuously about progress.

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Rated 5 out of 5 stars

The service and the delivery time are exceptional. Every employee I was in contact with went out of their way to help and make my experience great.

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Rated 5 out of 5 stars

YOUR SERVICE IS QUICK AND SURE. MOST IMPORTANT IS THAT WE ARE KEPT INFORMED AS TO WHERE THE PACKAGE IS, VERY REASURING

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Rated 5 out of 5 stars

Helpfull and sweet delivery man. Love the new “track the car” function, so you are able to se exactly when they arrive

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Rated 5 out of 5 stars

Elsker DHL Express levering 🚚 nemt at om booke pickup point .. tak for den fantastiske service

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Rated 5 out of 5 stars

Ordred a handbag monday - Shipped from warehouse in Spain - arrived in Aalborg next day,

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Rated 5 out of 5 stars

I am working full time never home ! But I get at all the time great service as sended to a pack shop ! And I get informed ! The service of information is good and fast ! Thank you !!

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Rated 5 out of 5 stars

It was unexpected that the parcel would be delivered to my home and so quick. The driver was extremely courteous.

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Rated 1 out of 5 stars

You should deliver it at Silvan Viborg - but it was delivered there but in another store Q8. A bit confusing and waste of time when you try to pick up a package and you notice it isn’t there and you n... See more

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Rated 5 out of 5 stars

DHL always works very well and is really reliable. Got a package from abroad and even though there is a lot of snow, it got here in one day.

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Rated 5 out of 5 stars

You make it easy to redirect the package to a pickup point so it can be signed for there and picked up later.

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Rated 5 out of 5 stars

Thank you for always making sure my packages arrives safe and fast. Thank you for the support I have been giving when needed.

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Rated 1 out of 5 stars

The worst experience, I ordered in US website the 13th januaryjanuary, it was carried the 16 and on flight the 20... Arrived at Coppenhaguen the wednesday 21st January to be carried and delivered to F... See more

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Rated 1 out of 5 stars

You had my parcel for more than a week but were somehow not able to deliver it to me. When I asked if I could pick it up myself, you couldn’t help me. You ended up delivering it to me two days after I... See more

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Rated 3 out of 5 stars

They need to have a mobil Call system to the costumer receiver - when they arrive! Because they often do not look for door code number on the doorbell system!? They just have by paste/type in the Your... See more

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Rated 1 out of 5 stars

I had paid for express home delivery. I was tracking the delivery. 2 drops prior to mine I suddenly recieved a text stating that they had been to my house, nobody at home and I know had to pick it up... See more

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Rated 5 out of 5 stars

The delivery was quick and along the way, I was informed by email about the status of my order. I would gladly use DHL Express again.

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Rated 4 out of 5 stars

The delivery experience was splendid. Only problem is your forecasting of when the parcels are actually delivered. Your prognose (specific delivery date) at the website, and the actual delivery date a... See more

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Rated 1 out of 5 stars

How can you tell that the parcel will be delivered at home address ( I’m working from home) . The parcel is delivered at a pick up place instead. After I receive an info that the parcel has been deliv... See more

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Rated 1 out of 5 stars

Crazy that I just get a message saying the delivery would come sometime during the day. When calling customer service to understand an estimated time they were not able to tell at all. Total disres... See more

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Rated 5 out of 5 stars

An over all good experience. In general I have a good feeling regarding shipments within the EU.

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Rated 4 out of 5 stars

The information in all of their mails worked perfectly. I would have no hesitation in using them again.

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Rated 1 out of 5 stars

Warning to anyone thinking of using DHL for fast or reliable postal services. I sent a set of my house keys via DHL using a service that stated delivery would take 2–3 business days. It has now b... See more

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Rated 1 out of 5 stars

8 days in transit for an express shipment does not work (even though is was over Easter, still way to long time).

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Rated 5 out of 5 stars

Great to be able to get the package in a pickup-place instead of having to be at home

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Rated 1 out of 5 stars

i received a sms that they didn't find me home but i was and i am totally sure that nobody rings the bell at 8:18 in the morning as they saying. And after they let me package not in front of my house... See more

Company replied


Company details

  1. Courier Service

About DHL Express Danmark

Written by the company

DHL er repræsenteret i over 220 lande og territorier verden over og er dermed verdens mest internationale virksomhed. Med over 325.000 medarbejdere kan vi tilbyde løsninger på snart sagt ethvert logistikproblem.

DHL indgår i verdens førende post- og logistikvirksomhed Deutsche Post DHL Group og omfatter forretningsområderne DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight og DHL Supply Chain.

DHL

Written by the company

Excellence. Simply delivered.
Internationale ekspressleveringer, global fragtspedition via luft, sø, vej og skinne; opmagasineringsløsninger fra pakning til reparationer, opmagasinering, postleveringer over hele verden samt anden logistikservice lige efter kundens ønsker – med alle DHL's servicer sørger vi for at forbinde folk og forbedre deres liv.
Virksomhedsansvar
Virksomhedsansvar er en integreret del af vores forretningsstrategi. I tråd med vores motto „Living Responsibility“ fokuserer vi på miljøbeskyttelse (GoGreen), katastrofestyring (GoHelp) og uddannelse (GoTeach) og bakker op om medarbejdernes engagement i frivilligt arbejde (Global Volunteer Day, Living Responsibility Fund).
Grønne løsninger
Optimerede transportruter, køretøjer på alternative drivmidler og energieffektive lagre: Der findes mange metoder til at reducere klimaskadelige CO2-udledninger og andre miljøpåvirkninger ved godstransport og -opbevaring. I samarbejde med vores kunder ønsker vi at udnytte dette potentiale. Hos DHL kalder vi det GOGREEN. Vi tror på, at miljøbeskyttelse og forretningssucces ikke bare er forenelige, men hænger tæt sammen.

Contact info

4.1

Great

TrustScore 4 out of 5

43K reviews

5-star
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Rated 5 out of 5 stars

Nice and easy

April 1, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Ole,

Thank you for your feedback — we’re happy to hear everything was nice and easy!

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 1 out of 5 stars

Delivery was not delivered on the…

Delivery was not delivered on the correct location- but sent to a parcel service spot elsewhere

April 1, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Henrik,

We’re very sorry that your delivery was not made to the correct location and was instead sent to a parcel service point. We understand how inconvenient this must have been and truly regret the frustration it caused. Thank you for your feedback—it helps us improve our service.

I hope you have a very good day.

Best regards
Julie
DHL Express Denmark

Rated 4 out of 5 stars
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Frands,

Thank you! We’re glad you were satisfied with our fast service.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Very kind driver

Very kind driver

March 31, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Mona,

Thank you for your kind words! We’re glad to hear you had a positive experience with our driver.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

DHL is always a pleasure to use for…

DHL is always a pleasure to use for sending packages

March 31, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Torben,

Thank you for your kind feedback. We’re pleased to hear that sending packages with DHL is always a positive experience for you. We truly appreciate your trust in our service.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Only company that delivers to 5th floor

We live on the 5th floor and DHL is the only shipping company that actually rings the doorbell and delivers packages to our door. All other companies leaves a note that we were not home, although I work from home. You can count on DHL, greatly appreciate your service!

March 31, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Maria,

Thank you very much for sharing your feedback. We are pleased to hear that our couriers consistently reach your address and provide the level of service you expect. Ensuring reliable doorstep delivery is important to us, and it is great to know it makes a difference for you. We truly appreciate your trust in DHL and look forward to continuing to serve you.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Quick delivery

good service

March 29, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Steen,

Thanks for taking the time to review us! We're pleased you experienced quick delivery and good service.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Great

Great service

March 27, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Nabila,

Thank you so much for your kind feedback! We’re glad to hear you had a great experience.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Fine information on sms and mail and…

Fine information on sms and mail and fine delivery

March 27, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Dorthe,

Thank you very much for your kind review.
We are happy to hear that you find our information and delivery fine.

I hope you have a very good day.

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

On time

Easy, secure and on time

March 26, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi,

Thank you for your kind review!
We're glad everything was easy, secure, and on time.

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Fast delivery

Fast delivery

March 27, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi,

Thank you for your feedback! We're glad to hear that the delivery was fast. We appreciate it and look forward to assisting you again!

I hope you have an amazing day.

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

Consistent and Early

Got consistent updates of the location on my package and it even arrived a day early.

March 26, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Victoria,

Thank you for your feedback! We're delighted to hear that you received consistent tracking updates and that your package arrived a day early.

I hope you have an amazing day.

Best regards
Finn
DHL Express Denmark

Rated 1 out of 5 stars

Unhelpful in every way

Unhelpful in every way. The courier has awkward pickup spots and no alternatives for deliveries if you are not home in person

March 26, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Peter,

Thank you for your review. We’re sorry to hear about your experience. The lack of flexible delivery options and inconvenient pickup locations is not the service we aim to provide, and we understand your frustration when no alternatives are offered if you’re not home.

I hope you have great day!

Best regards
Finn
DHL Express Denmark

Rated 2 out of 5 stars

Did not deliver

Did not delivered ware is was suposed to be delivered and thay say the adresse look wrong when the sender sendt the actual name on adresse and speling

March 26, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Sania,

Thank you for your feedback. I’m truly sorry to hear about the confusion regarding the delivery and the frustration it caused. We always aim to deliver to the correct address, and I apologize if this was not your experience this time.

I’m glad to see that you were able to pick up your parcel from the parcel shop in the end. If you have any additional questions or need further assistance, please don’t hesitate to reach out to our customer service.

I hope you have a very good day.

Best regards
Julie
DHL Express Denmark

Rated 1 out of 5 stars

Terrible service and support

I sent a package from Spain to the United States. I was charged customs duties amounting to 25% of the item’s value. It was stated that if I didn’t pay within five days, the package would be returned to the sender. I contacted DHL support and asked them to redirect the package to a different destination so I wouldn’t have to pay the fees. In the end, the support team didn’t help me at all, and it has already been eight days, yet my package is still stuck at customs. Terrible service — I will never use it again.

March 25, 2026
Unprompted review
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Yurii,

Thank you for your review. We’re very sorry to hear about your experience. Your shipment should not be stuck at customs for eight days without clear progress, and we understand your frustration, especially after you contacted us to request a redirection and did not receive the help you needed. This is far from the service we aim to provide.

As your shipment is from Spain to USA I would suggest that you send the feedback to DHL Express Spain.

I hope you have great day!

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

An over all good experience.

An over all good experience.
In general I have a good feeling regarding shipments within the EU.

March 24, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Henrik,

Thank you for your feedback! We're happy to hear you’ve had an overall good experience and that EU shipments have worked well for you.

I hope you have an amazing day.

Best regards
Finn
DHL Express Denmark

Rated 5 out of 5 stars

Faster then was planned and called me…

Faster then was planned and called me the I didn’t hear he had knocked on the door I’m happy and satisfied by the service

March 23, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Marc,

Thanks for your review! Glad everything went faster than expected and that we could reach you by phone. Happy you’re satisfied with the service!

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 5 out of 5 stars

Great service

March 24, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Jens,

Thanks a lot! We're really glad you had a great experience. Feel free to reach out anytime you need us!

I hope you have great day!

Best regards
Julie
DHL Express Denmark

Rated 1 out of 5 stars

Terrible experience

Terrible experience, I pay 30 euro to have the package delivered to my home address. To then have some lazy DHL courier NOT ring my doorbell and just write a message that DHL tried to deliver the package but no one was home. This is what I stayed home for all day, to then at then end of the day have to pick it up myself in a shopping mall. Shame on you, find another job if you can’t find the decency to ring a doorbell of a waiting customer. Terrible customer service and a terrible experience.

March 24, 2026
DHL Express Danmark logo

Reply from DHL Express Danmark

Hi Frans,

Thank you for your feedback. I’m very sorry for the inconvenience you experienced — you should always be able to rely on our couriers to ring the doorbell as expected.

I’m glad to see that you have now received your package, but I fully understand your frustration with the way the delivery was handled.

I hope you have a good day.

Best regards
Julie
DHL Express Denmark

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