I would like to be able to access an overview of your pick-up times in different areas, so that I can order a pick up at our service providers without having to call your customer service. Also, when... See more
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Jydekrogen 14, 2625 , Vallensbæk
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Delivery was not delivered on the correct location- but sent to a parcel service spot elsewhere

Reply from DHL Express Danmark
DHL is always a pleasure to use for sending packages

Reply from DHL Express Danmark
We live on the 5th floor and DHL is the only shipping company that actually rings the doorbell and delivers packages to our door. All other companies leaves a note that we were not home, although I work from home. You can count on DHL, greatly appreciate your service!

Reply from DHL Express Danmark
Fine information on sms and mail and fine delivery

Reply from DHL Express Danmark
Got consistent updates of the location on my package and it even arrived a day early.

Reply from DHL Express Danmark
Unhelpful in every way. The courier has awkward pickup spots and no alternatives for deliveries if you are not home in person

Reply from DHL Express Danmark
Did not delivered ware is was suposed to be delivered and thay say the adresse look wrong when the sender sendt the actual name on adresse and speling

Reply from DHL Express Danmark
I sent a package from Spain to the United States. I was charged customs duties amounting to 25% of the item’s value. It was stated that if I didn’t pay within five days, the package would be returned to the sender. I contacted DHL support and asked them to redirect the package to a different destination so I wouldn’t have to pay the fees. In the end, the support team didn’t help me at all, and it has already been eight days, yet my package is still stuck at customs. Terrible service — I will never use it again.

Reply from DHL Express Danmark
An over all good experience.
In general I have a good feeling regarding shipments within the EU.

Reply from DHL Express Danmark
Faster then was planned and called me the I didn’t hear he had knocked on the door I’m happy and satisfied by the service

Reply from DHL Express Danmark
Terrible experience, I pay 30 euro to have the package delivered to my home address. To then have some lazy DHL courier NOT ring my doorbell and just write a message that DHL tried to deliver the package but no one was home. This is what I stayed home for all day, to then at then end of the day have to pick it up myself in a shopping mall. Shame on you, find another job if you can’t find the decency to ring a doorbell of a waiting customer. Terrible customer service and a terrible experience.

Reply from DHL Express Danmark
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