DHL Reviews 257

Absolute ass, parcel stuck in customs for 5 days and they keep hanging up on me

Actually they deserve zero stars. Absolute sham of a company! But shame on those organisations who use them because they’re well aware of the shocking service! Why are they still operating with such a disgraceful record?? I’ll never buy anything from anywhere again that uses DHL and I will check before I buy.

If I could give zero rating I would! I was aware I would be getting parcel today and as I was busy in back garden I purposely left side gate open which is facing the main gate but ignoring that the delivery person has walked around other side and dumped 1 package containing 2 40l bags of compost and knocked a plant over in the process, I live alone registered disabled and there is no way I can move that to back garden had to get a neighbour to move it for me. Txt messages parcels cannot be left in safe place never mind at front door for everyone to see only reason I knew it was there that the helpful delivery person had also left front garden gate wide open!! WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!!!

An item was due to be scheduled for delivery today between 9am and 1pm. I have waited in all day and after calling and being on hold for 35 mins I was told that it was failed delivery as not home. I have CCTV that shows no one tried to deliver! waste of my time.

I am not surprised it is poorly rated. I wud give 0 stars as we never received our delivery. Fortunately we were not desperate for Dunelm chairs to be delivered by DHL and got a refund instead . Also we are busy and do not have time to track and chase poor delivery services- just get your refund I advise to shop somewhere that doesn’t use poor delivery service - I would check store’s delivery company next time before I order things.

DHL delivered a large rug from Dunelm on Friday 20/12.
They left it at a random address nowhere near my home. Despite my efforts, I got no help from DHL and my wife had to walk around our town trying to find our
parcel. These idiots wasted hours of our time, they cannot be bothered to even find the correct address,
they just dump things anywhere.

I was expecting a delivery today after receiving a notification via DHL WhatsApp, and was pleased that it was arriving earlier than the scheduled date of Monday, the 14th. The delivery was supposed to take place between mid-morning and lunchtime, but it never arrived.
Then, at 15:51, I received another message stating that the courier had attempted to deliver the parcel but was unsuccessful. This is simply not true, as I was working from home, and there were no recordings on my doorbell.
When I contacted customer service, they informed me that there was a mismatch with the address, but the tracker clearly shows the correct address. The delivery has now been rescheduled for Monday, despite the fact that I mentioned the parcel contains food. What’s most frustrating is that the driver never attempted to contact me for clarification on the address and instead just marked the delivery as attempted without explanation. No apologies were offered—this is simply unacceptable.

DHL isn't flawless, but compared to many other companies (such as Budbee or UPS), they are in a class of their own. Almost always fast and friendly service with a lot of convenient fallback options for missed deliveries.

The delivery experience went really well. They give you online updates on your order, let you choose your delivery time, and the delivery drivers are really polite.
I had a terrible experience with UPS, but DHL is like top-notch. Highly recommended.

The worst delivery company ever if I know a company uses them I won't order from them

Parcel should have been delivered on the 23/11 still waiting for it to move from the London depo.emails to customer service just get the reply of I can’t tell you anything till it arrives in the Stafford depo. Worst company ever. Wish my seller had used yodel never had a problem with them

Seems like all main delivery companies suck, except local posti, problem with others is that they come to your door realize it's locked, then come back next day repeat, no calls or anything, only posti has called and asked the code or are you at home (which I'm always), but impossible to avoid them when ordering from far. And my experience with DHL has been again bad, this time I ordered to local post office, so they won't keep coming here every day like brainless zombies and realize they cannot get in, I really needed this package for the weekend project, They got the package on Monday, promised delivery date was Thursday now Friday is over and no package, and still todays updates shows it's still in germany, same place it was yesterday, disappointing again.

EDIT: Had to give 1 point back, suprisingly they called and delivered to home, but from past experience this has not been the case, still took long time for them to get this packaged out from germany to finland, too long.

Disgusting and horrible customer service 🤬🤬🤬!!!
They always delay the delivery and do not provide the customer proper information! I m just pissed off every time!!!

Parcel arrived when no one was at home - safe place details given to company when items ordered - Goods not left in safe place but taken to depot - no details written on delivery slip on how to receive parcel - phoned Number on delivery slip twice to be connected to automatic answering system and only information I could receive was that my parcel had not been delivered - In the past 20 years of receiving parcels this is possibly the most unprofessional set up in this category -

Waited in all day from 10 am to 6 pm didn’t come & collect a returns parcel. I was given a time slot 2.31pm- 3.31pm. I I rang DHL to find out what’s going on and was told sorry ma’am please wait until 6 pm, If parcel isn’t picked up ring customer services after 6. I rang after 6.01 pm to say no driver came and was told sorry the drivers have clocked off for today & there was some mix up with the driver with my
return. Now tomorrow I’ll have to do it all again. I said can I leave the parcel in a wheels bin, I was told sure but if it goes missing I’m liable for it.
First &last time I’ll use that company again. Cannot give a -1 review because DHL don’t deserve a 1. Once bitten twice shy.

Terrible experience, been expecting an express delivery for a week now, after they charged me the extra reciever for some service........just avoid them .

Worst courier company on earth,they charge you hidden fees,I was sent a mail to pay 153 euro for a parcel that isn’t up to 150 euro,horrible service and they do not care about how that makes you feel,avoid at all cost!!!

The worst shopping experience ever! All because of DHL sloppy management!

I'm giving good rating because so far my experience with DHL has been great. After reading other comments I feel lucky. I really hope DHL would keep working well because others seemingly have been turning into a disaster. Its not about having cheapest delivery prices but working trustworthy service what matters.

Its ridiculously bad. At first, they lose my package, so I had to fight with them for a month, before they found it.
Now they delivered my package to another city! Its sooo bad!