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DHL Reviews 257

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TrustScore 1.5 out of 5

1.3

Courier Service
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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the delivery service, citing issues such as parcels not arriving as scheduled, incorrect delivery notifications, and items being delivered to the wrong location or left unattended. The tracking system was frequently criticized for being unreliable and providing inaccurate information, leading to frustration and wasted time for those waiting for deliveries. Reviewers also highlighted a lack of communication from the company regarding delays or problems with their orders. A significant number of people were dissatisfied with the customer service, finding it difficult to reach a human representative and experiencing unhelpful automated systems. Some customers reported instances where parcels were lost or went missing, and the resolution process was often described as complicated and frustrating, with little support from the company. Additionally, issues with collection services were noted, including failed attempts and difficulties in obtaining necessary pick-up codes.

What people talk about most

Delivery service

Reviewers highlight negative aspects of delivery service, with many expressing frustration over missed... See more

Customer service

Consumers find customer service to be negative, with many expressing frustration over the inability to speak... See more

Service

Clients share negative opinions on service, with many experiencing significant delays and poor communication... See more

Order

Reviewers mention negative feedback about order experiences, with many customers reporting issues with lost... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting difficulties reaching a... See more

Reviews shaping this summary

Rated 1 out of 5 stars

No show. Expected delivery 13th, no show and no information. Then told delivery 14th, no show. Message on the morning of the 15th , your parcel will be delivered the 14th! No response from the... See more

Rated 1 out of 5 stars

I ordered a parcel that cost about £80 and I had a notification that said my parcel was delivered. I went home and nothing was there, I tried calling but the automated line is dreadful with n... See more

Rated 1 out of 5 stars

Only able to pick home delivery option which i don't even want since i live few minutes walk away from a pick up point, and they always fail to home deliver even i'm home all day. They're probably in... See more

Rated 1 out of 5 stars

If I could give zero I would. This is not about a parcel but about a pension held with this group.My deceased mother held a pension with them. I sent all the paperwork of to them as they owed her near... See more

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Logistics Service
  4. Shipping and Mailing Service
  5. Shipping Company

Information provided by various external sources

DHL on osa maailman suurinta logistiikkayritystä Deutsche Post DHL –konsernia. DHL tarjoaa sinulle räätälöidyt, asiakaslähtöiset ratkaisut kaikkiin kuljetustarpeisiisi sekä niihin liittyvään informaation hallintaan.

Contact info

1.3

Bad

TrustScore 1.5 out of 5

257 reviews

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Rated 5 out of 5 stars

Fast delivery

My experience with DHL has been good. So far better than PostNord. E.g. I made the same order with DHL and PostNord. Denmark to Finland. DHL took 8 days to deliver my package. PostNord took 28 days... Same price. I also used DHL for other international orders and never encountered any major issues.

October 28, 2020
Unprompted review
Rated 1 out of 5 stars

Charging over 33€ for a small return…

Charging over 33€ for a small return package from the terminal in Vantaa to Espoo even tough the driver comes to the same place to pick up new parcels. No understanding from the custumer service.
Choose a different supplier that is worth your money!

January 8, 2020
Unprompted review
Rated 1 out of 5 stars

DHL- the worst logistic company

There was a shipment to me from USA. A wanted to return it, because of exaggerated taxes. I sent few messages to departament that sent me invoice to ask what happend but nobody answer me. Then I sent a message to other departament and they said that my shipment was destroyed. I don't understand how can be destroyed your property without my knowledge. At least they had to worn me. Very bad and unkindly communication from DHL. It´s the worst logistic company, that is my opinion.

February 28, 2015
Unprompted review
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