When it comes to punctuality, no one can match you. The delivery was even faster than expected. Absolutely awesome service!
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Rather good experience! Used the services many times. Always on time and you get notified via e-mail before the arrival. This is something that many dont do here in spain. I always use DHL when orderi... See more
Company replied
Ordered a double mattress and bedframe to be delivered to my daughter in her flat the flat has 9 steps up to the main entrance of the building the driver won’t carry the items to the main entrance !!... See more
Company replied
Oh well I see I'm not the first to have a bad experience. Waiting for a delivery. Saw him drive past my house. Park his van. Never even got out of it. Drove off. 2 minutes late I got an email to say... See more
Company replied
Company details
Written by the company
DHL erbjuder företag och privatpersoner logistiklösningar i fler än 220 länder och territorier.
Contact info
Gustav III:s Boulevard 18, 169 73, Solna, Sweden
- 0771–345 345
- ehandel@dhl.com
- www.dhl.se
3.2
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Love that they kontakt me on what’s app…
Love that they kontakt me on what’s app and I could easly track my products thru there site
July 24, 2025
Unprompted review
Reply from DHL
Hi,
Thank you so much for your feedback!
We are really glad to hear that you found it easy to track your shipment. We hope to deliver to you many more times!
Wish you a pleasant day,
Best regards,
Mette, DHL Freight
When original tracking is expected on a certain date today 7/23/2025 and then changed it is a very bad look on the company logistics and needs to be corrected.
Package was expected today 7/14/2025 and said it was out for delivery at 10:14 am. I have still not received my order. Oder number from EZcontcts is 4995196 and says package still in transit. What happened to DHL delivery? So bad these days
July 24, 2025
Unprompted review
Reply from DHL
Hi Scott,
Thank you for your feedback!
I understand how frustrating it is when traicking information changes and packages do not arrive as exprected.
I would like to look into what happened and will send you a separate message and hope you can get back to me with your contact details and shipment number.
Wish you a pleasant day,
Best regards,
Mette, DHL Freight
Fail delivery to another town ( not…
Fail delivery to another town ( not mine)
July 16, 2025
Unprompted review
Reply from DHL
Dear Jo,
Thank you for your feedback. I'm truly sorry that your package was delivered to another town, and that this caused inconvenience. This is certainly not the experience we want you to have.
We would really appreciate it if you could contact our Customer Service by phone at +46 771 345 345, Monday to Friday between 8 AM and 6 PM, so we can look into what went wrong. Thank you in advance!
Best regards,
Elin, DHL Freight
The collection point is inconvenient…
The collection point is inconvenient for my address. Suggest you change all collections for Sorunda to Spångbro ICA. I have no reason ever to visit Stora Vika which is not en route from my address to anywhere. Also, there was no possibility to select the delivery point on the website of the company I ordered through. Which means I have paid 359 SEK to have a packet delivered to a very inconvenient address, instead of direct to the door, which us what I wanted.
July 10, 2025
Unprompted review
Reply from DHL
Dear Tim,
Thank you for your feedback. I’m really sorry to hear that your parcel was delivered to an inconvenient collection point. I totally get how frustrating this must be for you, especially since your expectation was that we would deliver to your door.
I’m truly sorry for the inconvenience this caused, and we’re grateful that you took the time to share your experience.
This could be due to various reasons, and I would appreciate getting some more information from you. I’m sending a separate message and hope you’ll get back to me with the shipment number and your contact details. Thank you in advance!
Best regards,
Elin, DHL Freight
Best way to make something disappear.
July 7, 2025
Unprompted review
Reply from DHL
Dear Carl,
Thank you for your feedback. I understand your frustration, and I'm truly sorry for the inconvenience. This is not the level of service we aim to provide.
I will send you a personal message where you can add you email address and your shipment number in order for us to find out what happened. We value your input and take your concerns seriously.
Best regards,
Elin, DHL Freight
Reliable company.
Delivery was easy snd problem free. I was informed today that the items were ready for pick'up I've never had any problems with items delivered by DHL.
July 7, 2025
Unprompted review
Reply from DHL
Hi Hamid,
Thank you very much for your positive feedback, that means a lot! We are happy that you think the delivery worked smooth. We hope that we will get the opportunity to deliver to you again.
Kind regards
Ulrika @ DHL Freight
Phone queue torture!
I don't understand this companies "customer service" service. I have to send a package as a customer but I don't understand the send packages page they have.
They didn't reply to my email so I had to call their customer service. And its 92 people before me in the line! But the insane thing is, DHL doesn't have the alternative where you choose to let them call you when its your turn! Like WTF?!
It gets worse. While you wait in line this happens on a loop: Several phone signals goes, an automatic voice pops up and states many are before you and then states which number in the queue you have now and then it drones on an automatic message about "Do you know you can check your package number etc etc". So this is constantly an a loop! Its like its not enough they let you wait in a phone queue, they have to torture you on a loop aswell. So I had to hang up and probably thats why they aim for with this.
Great way to let down customer so they turn to their competitors instead for sending their packages.
July 3, 2025
Unprompted review
Reply from DHL
Hi,
Thank you for your feedback. I am sorry that you needed to wait in line for so long. We are offering callback between 08-14.30, after that you need to wait in line. Right now we are experiencing higher volumes than we have expected and are sorry that this is affecting our waiting times and you as a customer.
I will send you a personal message where you can add you email address and your shipment number and I will do my best to help you.
Kind regards
Ulrika @ DHL Freight
Worst experience that I've ever had…
Worst experience that I've ever had getting a shipment anywhere in the world.
Takes ages to get a hold of anyone in customer service, fetching a QR code to let someone else pickup up a shipment doesn't work and no cooperation to help people get their package handed over in an urgency because computer says no
July 2, 2025
Unprompted review
Reply from DHL
Hi Arnar,
Thank you for contacting us. I am really sorry about your recent experience with us, it's obvious that we have fallen short on this occasion.
We are experiencing record-high volumes, beyond our expectations, which have been challenging for us to manage, this may be the reason why it's taking a bit longer than normal to reach us.
I'm going to send you a seperate message where I hope you can provide the tracking number and your contact details so I can further investigate your situation.
Kind regards
Patrik, DHL Freight
Terrible customer support and no responsibility
DHL lost my package after it arrived at Arlanda. Despite multiple attempts to get help, they provided no useful information. Communication was poor and frustrating — they kept shifting responsibility between departments and even tried to blame me. I am extremely disappointed with the way this case was handled.
Updated on the 03.07.2025:
I received a message on Trustpilot from Patrik at DHL Freight, who mentioned that a separate message would be sent to me regarding an investigation of my lost package. I have not received any such follow-up, so I am providing the necessary information here:
Tracking number: JD014600012164497320
The package has been missing for more than three weeks, and I would appreciate a formal investigation and clarification of DHL’s responsibility.
July 1, 2025
Unprompted review
Reply from DHL
Dear Irina,
Thank you for contacting us and sharing your experience. I am sad to hear how the package was handled and that we communicated poorly.
I'm going to send send you a separate message where i hope you can provide your tracking number and contact details so I can investigate on our side what happened and why the situation was dealt with like this.
Kind regards,
Patrik DHL Freight
Why did I pay you to deliver something?
Why did I pay you to deliver something, only to have you make the recipient trek to the opposite side of the city to collect it instead? It was supposed to be a nice surprise present, not a task to add to her workload. You didn't even TRY to deliver it to her address. What do you think your job is?
June 30, 2025
Unprompted review
Reply from DHL
Dear Stuart,
Thank you for reaching out. I apologize for the inconvenience with the the delivery process. Obviously receiving a parcel from us should not be seen as an added task to someones workload.
I would like to investigate further what went wrong with the delivery. I'm sending a separate message where I hope you can provide the tracking number and your contact details.
Kind regards
Patrik DHL Freight
DON'T USE DHL!
DON'T USE DHL!
A package to us arrived completely torn up. The packaging was new and the content was packed according to DHL standards. The value of the content was about 500€ and arrived irreparably broken. After sending full documentation DHL has repeatedly in unprofessional ways denied damage compensation.
The contact we had with DHL was rude with even yelling at us on the phone. We have been on this case for 3 weeks, have to use a lawyer to receive the damage compensation and are now in a court process against DHL. So far it has costed us a lot of time and lawyer costs.
June 16, 2025
Unprompted review
Reply from DHL
Dear Helena,
Thank you for sharing your experience with us. We are truly sorry to hear about the damage to your package. We understand how frustrating this situation must be for you.
I will send a separate message where I hope you can provide the tracking number and your contact details. I would like to forward your feedback to the responsible parties.
Kind regards,
Elin, DHL Freight
I received an SMS that my package has arrived with a link
I received an SMS that my package has arrived with a link to use the iBoxen app. There is no iBoxen box at the location and customer service confirmed it. Only a DHL box. For which I never received a code for. DHL customer support sent me to check with the staff at the location and they bounced me back to DHL customer support and come back later. I've went back 4 times now. Ridiculous honestly. Wasting people's time. Still haven't picked up my package.
June 17, 2025
Unprompted review
Reply from DHL
Dear Sofia,
Thank you for sharing and I’m really sorry to hear about this frustrating experience. I completely understand how disappointing and time-consuming this have been for you.
Unfortunately, we have experienced a technical issue and should have assisted you better. If your matter has not been resolved, please contact our Customer Service again at 0771-345345 (Mon–Fri, 8 AM–6 PM).
We sincerely apologize for what has happened.
Best regards,
Elin, DHL Freight
Reply from DHL
Hi David,
Thank you for your feedback! We are sorry for sending your parcel to a parcel shop that is not expected from you. If this happens again, please contact us so we can look at the possibility to perhaps help you. We hope to give you a positive experience in the future!
Kind regards
Ulrika @ DHL Freight
Hello
Hello, my order has been delivered to a location that is not convenient for me and is not on my way. Please redirect the delivery to ICA Maxi so that I can pick it up more easily. Thank you.
June 11, 2025
Unprompted review
Reply from DHL
Hi Sadaf,
I´m sorry but you need to contact Customer service 0771-345345 to get help for moving your shipment to another location.
Best regards
Pia at DHL Freight
Horrible at keeping delivery times, OK customer service
My experience has been very bad regarding DHL and I always try to pick other companies but sadly some sites don’t allow choosing delivery method.
Just last week I bought 2 things that ended up delivered by DHL. One of them was delayed 4 times before finally being sent to a service point, the excuse was that the terminal experiences delays because of overload, which isn’t something that should happen, hire more workers then if it’s an issue, there’s not even anything special like christmas, black friday or similar things happening right now so there’s no excuse for such delays.
Maybe that was an one-off issue, right? No, my next package was supposed to be delivered today but now I find out it has supposedly been ”wrongly sorted” and requires at least another day to get here. I REALLY NEEDED that package today. Even contacted them yesterday about it since it suddenly showed up in the wrong location, but they claimed it was just the shipping information that was wrong and that it was never in the previous terminal in the first place and that this other terminal was the mid-way stop and that it would be in the correct place that evening, which didn’t happen.
Meanwhile, postnord takes at MOST 1-2 days to deliver in country, even internationally they get it here in 2-3 days. Instabox delivers in 1 day, bring in 1-2 days, schenker in 1-2 days. Never any delays for dozens of packages. Basically only UPS is up there in bad delivery in sweden.
The customer service is easy enough to reach and nice enough but no matter how much they help give information about what happened it doesn’t solve that it happened. But I’ll knock it up to 2 stars that customer service is reachable.
June 11, 2025
Unprompted review
Reply from DHL
Hello,
I apologize that there has been a problem with your delivery. If you could respond to a separate message and provide your tracking number, I will look into your case directly.
Best regards
Pia DHL Freight
This delivery company is useless
This delivery company is useless. They are extremely rigid with delivery times, but refuse to specify a more exact time when they will arive, and are not flexible at all. At the same time they keep changing the delivery time with one days notice. I called customer service to reschedule my delivery time, but was told there is no way of allowing a home delivery to be made during daytime, only night time available according to the so called customer service, which was also rude and provided absolutely zero help. If I had a choice in the matter I would never use DHL's "services" again.
June 11, 2025
Unprompted review
Reply from DHL
Hello Sophie,
I apologize that your delivery has not been carried out according to your expectations. It is not clear what type of Home Delivery you purchased or were recommended by the company you shopped with, but the terms of delivery should be stated regardless so that you, as the recipient, know what options are available. If you have not yet received your delivery, I ask you to contact customer service again for assistance.
Best regards
Pia at DHL Freight
They didn’t deliver the
They didn’t deliver the item and said I wasn’t home but i was home and I didn’t see their delivery truck so they lied that they tried to deliver it because i was clearly home i even went outside to look if they were there.
June 9, 2025
Unprompted review
Reply from DHL
Hi,
Thank you for your feedback regarding your delivery experience. I understand how frustrating it must be to have expected a delivery and then be informed that it could not be completed due to your absence, especially when you were home and did not see the delivery truck.
Your experience is important to us. Thank you for bringing this to our attention. If you would like some help on what have happened, please contact our Customer Service.
Kind regards
Ulrika på DHL Freight
why id identification if I have to show…
why id identification if I have to show physical proof. it's a pity that it doesn't say right away that you have to have id who carries it with them today. I lost 30 minutes and still haven't received the package despite the qr code
June 5, 2025
Unprompted review
Reply from DHL
Hi,
Thank you for reaching out and sharing your experience. I understand how frustrating it can be to encounter delays and confusion regarding ID requirements for package pickup.
The identification process is in place to ensure the security of our deliveries, but I apologize for any inconvenience it has caused you. We strive to communicate all necessary requirements clearly, and I’m sorry that this wasn’t made clear to you beforehand.
Please contact our Customer Service at 0771-345345 (mon-fri at 8.00 to 18.00) so we can investigate the reason why you have not received your package.
Best regards,
Elin DHL Freight
Yet another "Sorry We Missed You!" (Solved)
(Edited on 2nd of June) Turns out the delivery address was wrong from the sender, which is why the courier couldn't deliver. Thanks DHL for caring about reputation and follow up on bad reviews.
May 30, 2025
Unprompted review
Reply from DHL
Hi Jesper,
Thank you for taking the time to share your feedback. We're sorry to hear about your recent delivery experience — we completely understand how frustrating this must be, especially when you were clearly at home and no attempt was made to deliver to your door.
This is not the experience we want for our customers, and we apologize for the inconvenience caused. We will be passing your feedback so it can be addressed to the right part. I will reach out and send you a separate message where you, if possible, can fill in you shipment id for me to be able to track.
If there's anything we can do to support you further with this delivery, don't hesitate to reach out.
Kind regards
Ulrika @DHL Freight
DHL’s service quality has declined dramatically over the years
I’ve been using DHL Express for over fifteen years and have witnessed a clear decline in their service quality. DHL was once known for reliable and timely deliveries, but lately, missed delivery times and poor communication have become the norm. Packages are often delayed without explanation, and customer service offers little help or accountability. It’s clear that DHL now prioritizes profitability over quality, resulting in a service that no longer lives up to its previous reputation. Disappointing and frustrating — sad to see a once-reliable company fall so far.
May 27, 2025
Unprompted review
Reply from DHL
Hi Kimmo,
Thank you for taking the time to share your feedback — and for your loyalty to DHL Express over the past fifteen years. We’re sorry to hear that your recent experiences have not reflected the level of service you should expect from us.
Our goal remains to provide reliable, timely, and transparent service to all our customers. While there are always challenges in logistics, especially during high-demand periods, that’s no excuse for a drop in quality — and certainly not for making you feel unsupported.
If you're open to it, we’d welcome the opportunity to look into your specific experience further — please feel free to contact our customer service directly with any shipment details. You can reach us at 0771-400345. We hope to restore your confidence in DHL Express for the future.
Kind regards
Ulrika
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