DHL Reviews 

I’ve been using DHL Express for over fifteen years and have witnessed a clear decline in their service quality. DHL was once known for reliable and timely deliveries, but lately, missed delivery times and poor communication have become the norm. Packages are often delayed without explanation, and customer service offers little help or accountability. It’s clear that DHL now prioritizes profitability over quality, resulting in a service that no longer lives up to its previous reputation. Disappointing and frustrating — sad to see a once-reliable company fall so far.

There was an option you could select if what you were sending was over a certain value, I clicked on it and was able to pay for the transaction and hand it over to the courier, then it sits in the warehouse they say there’s a problem, I get in touch to find out why, they tell me they’re looking into it. I wait almost the whole of the following day and call back, when I get told that I can’t send a product over the amount the stated amount even though they have the option for that when you pay for it. I feel like this is something they could have told me when I first contacted them, or state clearly that you can’t post something that’s too valuable during the order process instead of simply having the option to click. Last time I try DHL

Very quick and smooth delivery.

Time and again they have been either massively delayed or lost my package. Not a single time has the delivery been without major trouble. I would pay extra not to have them deliver my package. Even in the case of a lost package, starting an inquiry is extensive and troublesome. Really disappointing that it is that hard when they are at fault.

DHL missed the fact that my package had already cleared customs and re-entered customs. They blame it on the sender writing incorrectly. I believe DHL should settle this with their customer but they refuse and demand another VAT from me.
Avoid DHL if you can is my tip!

I have never seen such a useless big scale company like this , which doesn’t provide any customer support. I make frequent orders from a supplier and my order always goes to a collection point where I can collect my order presenting my ID. This time they have suddenly put in to a DHL box where I have to open in bank ID and My bank I shows the short version of my name in parcel, hence I cannot open the box. When I asked to move the product to a collection point or validate my name from any other means they arr not ready help at all. Such a ridiculous customer service and company. This is really disgusting and disappointing

They left the product far away from my home because the box near my home is full. You need car to go there. If the box is full, it is your lack of your infrastructure and in that case dhl should deliver it to my home. Why i will rent a car/ buy sl card to go there and bring it?

I have paid them for home delivery but they never even try to deliver. Instead, they simply write a note "failed delivery" and deliver it to the post office. Simply dishonest to charge for home delivery and then skip the delivery attempt altogether.

They lost my parcel worth 100 euros. I contacted customer support a week ago, they still don't know where the package is and what happened to it.

DHL driver: We are coming in 15 mins.
Me: Great, I will be in front of the buidling in 2 minutes.

Two hours later, I was still standing on the street with a 60kg package for return. Seven phone calls to DHL and back and fourth between their departmetns only to be told that they prirotized some other pick up, will not come at all, and I should try again some other day. You should be ashamed of your service.

The worst delivery company ever! They deliver parcels wherever they want, they don't respect customer and their time. I hope they will bankrupt!

The delivery company allows only 3 days for me to collect my parcel from the post office.

I have always trusted DHL, but my recent experience with DHL Kenya and DHL Cyprus has been frustrating and unfair.

The Issue:
• My sister shipped my driving license and two tins of shea butter body oil from Kenya to Cyprus via DHL.
• The DHL agent in Kenya incorrectly declared the value at $500 instead of under $50, without consulting my sister.
• Because of this, DHL Cyprus is demanding excessive customs taxes, even though the mistake was on DHL’s end.

DHL’s Unacceptable Handling:
• DHL Cyprus refuses to amend the error, even though it was a clear mistake by their own agent.
• They claim customs already processed the package, but they have not provided proof of tax payment or any explanation for why they cannot correct the value.
• They are withholding my personal documents (driving license), which should NOT be taxed!

Unfair & Stressful Situation:
• I leave Cyprus in 3 days, and March 25 is a national holiday, so time is not on my side.
• DHL Kenya acknowledged the error and is trying to fix it, but DHL Cyprus is refusing to cooperate.
• I am considering legal action because I should not be forced to pay for DHL’s mistake.

What I Demand:
1. Immediate release of my driving license – it’s a personal document, NOT taxable.
2. Proof of tax payment from customs – if DHL insists taxes were paid, they should provide official documentation.
3. A written explanation from DHL Cyprus on why they refuse to correct an internal DHL mistake.

DHL is a global company and should take responsibility for their own errors instead of forcing customers to pay extra. DHL Global, please step in and resolve this!

#UnfairCharges #BadCustomerService #DHL #ConsumerRights

DHL are useless. You press the button for English speaking and it starts in English then changes to Swedish then back and forth between English and Swedish. What is the point of the English on the phone?
DHL are also the worst deliverers, always late and PostNord is DHL Sweden.

I had to drive 60 km to pick up my package and I was not offered an option to choose a more convenient location. But I'm sure it was convenient for you.
And after reading several other similar reviews, it seems that their logistics goes to shambles as soon as it crosses the Swedish borders. I will avoid using DHL for any parcels arriving from Europe.

Great service, on time, nice personell - never had a bad experience with this company.

If I could give zero stars I would. The customer service is non existent and although my package has been at their sorting plant for the last two weeks apparently it isn’t their problem and has nothing to do with them. Will never use this company again. Absolutely disgusting.

Bought prescription glasses and they were going to be delivered by DHL in Sweden. Got an email from them saying delivery failed because my name is not on my door! I rent a flat in an apartment building why on earth would my name or anyone’s name be on the door??? Doors have numbers! I paid for home delivery mind you but was told they’d take it to a pick up point instead. This place is not accessible by bus where I live and it’s a 14 min walk. I got there and took my ID. Freja? Their website won’t accept it. My Swedish permit? Won’t accept it. My ID from my country? Won’t accept it. I don’t have my passport. I call their customer service and they just we can’t do anything. Really??? So can’t pick up my order. What a disgrace of a company. Maybe next time tell people that you only cater to Swedish nationals.

To answer the comment: my Freja has the correct name and everything.