Digitally Imported Reviews 

50
•
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

Awesome array of electronic stuff. Brilliant live shows archive etc. very fair monthly price. I fully respect their decision to remove the free tier. Music isn't free and what you get for your money... See more

Rated 4 out of 5 stars

Great Quality, most well known trance radio shows, recently you can create your own tracklist/stream with the likes (comparable with Favorites on Spotify/Deezer..) I hope they Yes you need to subsc... See more

Rated 2 out of 5 stars

Been a premium member since 2010, now it's 2024 and I will no longer renew. Used to allow 2 concurrent streams which is great for hardware players like Sonos. But today stealth changed to only allow... See more

Rated 1 out of 5 stars

“Encourage more users to try our Premium offering”. Well dear DI.FM. 6 years premium member here. Your problem are not just free listeners and royalty rates but hunger for money. With new changes you... See more

Company details

  1. Software Vendor

Information provided by various external sources

We are the #1 online radio network for Electronic Music fans around the globe. DI.FM has grown into a destination and lifestyle choice millions of unique listeners who tune in every month. In the last 20 years, we have been hard at work and took DI.FM to where it is today, by improving daily ever since. We couldn't have done it alone, so we're proud to be home also to the best Electronic Music community out there. DI.FM offers something unique for every electronic music fan, no matter what style of music you love. Our streaming network is made up of an online listening experience, mobile applications, third party vendor and device support, and an engaged & loyal social media following. DI.FM is entrenched in electronic music... it's not just music; it's a lifestyle.


Contact info

3.1

Average

TrustScore 3 out of 5

50 reviews

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3.1

All reviews

(50)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

From awesome to horrible

Has become horrible in the past it was awesome, I was always listening to hardcore uk, but when it changes all the liveshows are gone, no mix, between every tune there is a silence it's so annoying, i was a premium member but in cancel it when it all changed all it's not worth anymore, i even stop listen to di.fm

Today I became again a member, still you have the quiet between tune, no mixes so far, there was just a hardcore show after i lost my connection the hardcore show was gone and again tune with silence horrible I think about to channel my membership again, the hotcore Bay show somehow disappeared

Why destroy something good to make it bad I don't understand that

In the past di.fm was really awesome but now it's gone to the worst there is, even not one star

If that change I will remove this review but for now it is as it is

May 23, 2022
Unprompted review
Rated 4 out of 5 stars

Love di.fm, premium is too expensive though

Always loved listening to di.fm for over 15 years probably now? Decided to try out premium simply because of how annoying the ads are, not necessarily because there are ads but just because the ads are bad or annoying like the recent COVID ones. Got used to turning the volume down whenever they come on although not sure I'll stick with premium after this as the music quality isn't that much of a change for my ears to be worth the high price. Would definitely subscribe if it was cheaper though. Most the music I listen to on here is very old anyway so not sure what I am really gaining. Would prefer some better options maybe a smaller fee for a limited number of channels or something?

February 6, 2021
Unprompted review
Rated 5 out of 5 stars

Most bad reviews are because the ads

Most bad reviews are because the ads, but the paid version is excellent because offers options to listen high quality without ads and you can listen using vlc or other player.
One complaint is that some channels reprises the same music a lot during the day

December 18, 2020
Unprompted review
Rated 4 out of 5 stars

I'm just here to write a 5-star review…

I'm just here to write a 5-star review for this website because I can't believe it only has 2.8 at the moment. I've listened to di.fm for about 5 years now. For a little while there were some problems with it telling me to disable adblock, even after I'd already disabled it, but that problem is now fixed.

I see some reviews are complaining about too many ads... well that's nonsense. The music is basically non-stop. Every now and again there's a longish stream of ads, for maybe 2-3 minutes, but it's nowhere near as bad as people say. It's literally about 30 minutes of non-stop music at a time, for free! What's the big deal!?

The selection of music is excellent too. I never thought there would be radio streaming available for some of the genres on di.fm. It seems to be growing too.

Great service anyway, whether you're listening to the free or premium version.

Upate: Reduced to 4 stars for the brazen spam advert reply I just got below.

November 28, 2020
Unprompted review
Digitally Imported logo

Reply from Digitally Imported

Dear Stuart,
Thank you very much for your kind and detailed feedback. We appreciate it.
We are very glad that you like and enjoy our service.
If you're interested in other genres, you can check out the complete Digitally Imported streaming network:
https://www.radiotunes.com/
https://www.jazzradio.com/
https://www.rockradio.com/
https://www.classicalradio.com/
https://www.zenradio.com/
Have a lovely day and stay safe.

Rated 1 out of 5 stars

great music - obnoxious ads

Love the music but the ads are extra annoying - every 5-10 minutes (not 20, thank you) and always the same highly annoying ones over and over again. I get it, the aim is to get listeners to go Premium but you won't get that by killing them by making sure the ads are extra obnoxious. I've had my share for a while...agh

October 30, 2020
Unprompted review
Digitally Imported logo

Reply from Digitally Imported

Hello! Thank you for your feedback.
We're sorry about your dissatisfaction with the ads. Unfortunately, we do not have any influence over them.
We can suggest you to try our Premium service with ad-free content along with many other great features we offer. The ads should be played every 20 min approximately, so I would kindly ask you to contact us directly at support@di.fm so we can investigate the issue you're experiencing. Thank you!

Rated 3 out of 5 stars

Great service

September 27, 2020
Unprompted review
Digitally Imported logo

Reply from Digitally Imported

Hi there! Thank you for your kind feedback, we appreciate it! Regards

Rated 3 out of 5 stars

Itunes subscription keeps dropping

Ive been with DIFM for a few years. I subscribed through Itunes for the premium service. However over the last year the account would drop off premium every month. I would write an email and they would reinstate the service. Each time asking me to drop the Itunes subscription in favor of the direct CC billing. I eventually told them I was cancelling due to regularly opening the app to ads when I was a paid premium member and the response was " great to hear your cancelling!" "please consider direct billing in future"... I will say they have been responsive and apart from very little updates in the Ambient / chill stations, its high quality streams and is on Carplay.

September 14, 2020
Unprompted review
Digitally Imported logo

Reply from Digitally Imported

Hello! Thank you for your feedback, we appreciate it. We have had an issue with iTunes payments and that is the reason why we suggested to switch to our website and pay directly. Do you still experience an issue with our service? In case you do, I would kindly ask you to contact us directly at support@di.fm so we can assist and solve it as soon as possible. Have a wonderful day and stay safe! Kind regards

Rated 1 out of 5 stars

3-4 Ads in a row each 5 minutes

3-4 Ads in a row each 5 minutes. Just block the service make it paid only if you think you're worth it.

September 2, 2020
Unprompted review
Digitally Imported logo

Reply from Digitally Imported

Hello! Revenue that we make from advertising allows us to pay royalties to the artists and cover for the cost of streaming for all our free users.
Your other option to ensure a great listening experience without ads is to subscribe to our Premium service and enjoy ad-free content along with many other great features we offer. We have a month of the free Trial period if you want to test it.
Also, our service does not play ads every 5 minutes. It is usually after 20 minutes of streaming on average.
Cheers!

Rated 1 out of 5 stars

Too many annoying and repetitive ads.

August 20, 2020
Unprompted review
Digitally Imported logo

Reply from Digitally Imported

Hello!

We believe in free access to music, but also a fair music industry where artists and others are paid for their work and services.

Revenue that we make from advertising allows us to pay royalties to the artists, so if you are listening for free you will need to allow ads to cover the costs of your listening.

Your other option to ensure a great listening experience without ads is to pay for our Premium service, which also allows us to pay the artists for their work.

As a Premium member, you get access to the complete DigitallyImported streaming network, with over 200 additional channels of excellent curated music with the same account. We invite you to check them out:

https://www.di.fm/
https://www.jazzradio.com/
https://www.rockradio.com/
https://www.radiotunes.com/
https://www.classicalradio.com/
https://www.zenradio.com/

Thanks!

Rated 5 out of 5 stars

Been a customer since the year 2000

I have been a customer for 20 years and I immediately signed up for the premium service the same day it was announced over a decade ago. I still enjoy the radio stations (di.fm, radiotunes etc) and I listen to them weekly. It would be nice if they had an app like Spotify has for Windows 10 so that we don't have to go to a website though. Keep it going!

July 18, 2020
Unprompted review
Rated 1 out of 5 stars

I already disabled all Adblocks etc

I already disabled all Adblocks etc. but still in every Browser di fm advised me to disable the Adblock. I like to notice that i was 2 years a Premium Member, its like Radio, if you listen every day you will hear repeated songs etc, DI FM uses some Mixes/shows from other djs which is nothing special, why i said that, if you hunt after the dj/show you will see that you get those for free on their websides or soundcloud and so on. and the stream list is full of such shows.

We have 2020, i watched now this side over 3 years, its time to move on because di fm behaves not customer friendly and anyoing me all time to disable my adblock even if it is disabled.

You better save your money !!!

January 7, 2020
Unprompted review
Digitally Imported logo

Reply from Digitally Imported

Hello! The issue with Adblock is completely resolved if you feel like giving us another chance.

Rated 5 out of 5 stars

Been a listener for over 15 years.

I have been a listener since 2002. I have been a premium listener for the last 7 years. I have to say that the service DI.FM offers is good. The channels I listen to seem to have fresh content every time I tune in. Overall, I can't complain about the desktop experience and the Android app is stable. The fact that one subscription is valid for DI.FM, Radiotunes.com, and Rockradio.com is a value addition.

November 28, 2019
Unprompted review
Rated 3 out of 5 stars

WIll cancel Premium cs no update on my fav Chanel

I am Premium Member since 2016. A full Range of Chanels are nice. But - i am there for the "Future Garage" Chanel. Sadly, i can not feel there is any updating in the Chanel (or way to less)Also they played only a handfull of Artists, but there are lot of more in the Genre. After a few years there is toooo less new tracks - i can dream the Playlist. this is why i will cancel the Premium Membership. thanks for a good time but it is boring to hear all the time the same tracks. PS - let me know About erfreshing this Chanel - i would come back as well!

November 26, 2019
Unprompted review
Digitally Imported logo

Reply from Digitally Imported

Dear Chris,
Thanks for your pointing that out, we have actually determined that there is an issue on this channel and will be making some short term and long term improvements. Hope you stick around to hear them!
Jo

Rated 1 out of 5 stars

binding, non-refundable service, but they won't tell you that

Note: i have been an user of DI.fm for more than 6 years. Music offer is great, but one would be mistaken to think that Mikey from the used-car dealership runs the billing department. Here is why:

DI.fm premium is a binding, non-refundable service, but they won't tell you that upfront. Neither when signing up for premium, nor in the receipt. They have no refund policy, so if you pay for 2 years, you are stuck with it for the whole period.

In the receipt, DI.fm misleads you by claiming that you can manage your subscription anytime. They will not tell you that any billing changes will be effective from the next billing period onwards. So basically you can't change anything, really. But you can manage it, whatever that means.

Most subscriptions everywhere, including all reputable streaming services (netflix, amazon, itunes,etc), do have a refund policy, where you usually have a notice period of running month + 1 month or something like this. Understandable, since this is a non-perishable service (ie whether you are subscribed or not does not affect the offer nor value of the service, like, say, streaming a live event)

Note that the complaint is about not telling users in advance that this is a binding, non-refundable service. Worse, misleading their users by saying that they can "manage" the subscription, which they can't --not until next bill.

That's how Mikey from the used-car dealership would do. With a smirk.

November 18, 2019
Unprompted review
Digitally Imported logo

Reply from Digitally Imported

Hi there,

First of all, we want to thank you for supporting us for so long for your feedback. We will be more than happy to provide any assistance we can.

While your concerns about our binding contract are somewhat valid, we would have definitely done a pro-rated refund if you contacted our support team for it in the first 3 months after the purchase was made.

Unfortunately, after the 3 months period has passed, the card processor does not allow us to undo these charges so we are unable to offer you a pro-rated refund at the moment.

Furthermore, all our billing terms are final and stated as such upfront, and on top of that, the prices have already been discounted in favor of longer terms.

Our customers are able to choose monthly terms instead, from the start, in order to be able to cancel and leave in any time and not commit to the service over a longer period.

Keep in mind that refund policies of most of the companies you mentioned should be pretty similar to ours, these services work on auto-renewal as well, and are usually based on a monthly, annual and biannual commitment.

Please let me know if there's anything else we can help you with!

Regards

Rated 5 out of 5 stars

Great service and great music :)

Was listening DI.FM for 5 years under free account.
After years and years of great music I decided to take premium subscription. Listening over Denon AVR on 320k, it makes great everyday/whole day music enjoyment for just 40€ yearly.

Mobile app, web app, hardware compatibility is what I like and to have DI.FM everywhere. Great service and great music :)

October 3, 2019
Unprompted review
Rated 1 out of 5 stars

It was great, until...

It was a superb place for music. Now, it only tells me to disable my AdBlocker... which i don't have on the browser i'm using for this. Forcing people to go premium much? Sad.

[Edit]

Actually, it's in all browsers now. As soon as i login, i get to listen maybe 5 minutes, then the "Disable AddBlocker" comes up. Game over. Bye bye

August 26, 2019
Unprompted review
Digitally Imported logo

Reply from Digitally Imported

Sorry for the delay! And thanks for clarifying. It may be possible that something on your PC or your browsers is preventing you from gaining access to our site. Most of browsers now have integrated blocking extensions and they need to be disabled. Do you mind telling us which browser would you like us to look into first? Thanks!

Rated 5 out of 5 stars

Amazing

Digitally imported is must have for electronic music fans. Sound quality is great, it's simple to use, they have playlists and many episodes of shows. I have premium subscription so i can stream at high sound quality and there are no ads. Premium subscription is pretty cheap considering some other services.

August 10, 2019
Unprompted review
Rated 5 out of 5 stars

Best trance streams out there

Best trance streams out there. I can just listen for hours without getting bored but ... you have to chew the adds from time to time (the frequency is reasonable though). Small bugs here and there, still the best I can find.

December 27, 2017
Unprompted review

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