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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, particularly the shoes, highlighting their comfort, style, and durability. Many people appreciate the fast delivery service and the ease of the purchasing process on the website. However, some customers also noted issues with delivery charges and misleading delivery information. A few other people also felt that the quality of some items, especially those not made in Italy, was not up to par, citing problems like plastic zippers and transparent fabric. There were also isolated reports of receiving damaged items or incorrect orders, with some reviewers expressing dissatisfaction with the resolution process.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the high quality,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting fast shipping and prompt... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers praise outstanding service and fast... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use for ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The purchase experience and delivery were excellent. I was informed of each step of the process, and the delivery was prompt. The shoe I received was amazing in every way with the exception of the arc... See more

Rated 5 out of 5 stars

Im very satisfied with the quality of the shoes I ordered. The shipping took a while about 10 days or so. Although I'm pretty impatient. I liked all the update that were given for shipping. Lastly the... See more

Rated 5 out of 5 stars

Don't let the 'lower-tier' label fool you; these are stylish and built to last. I loved the look and feel so much that I grabbed three different colorways.


Company details

  1. Sportwear Manufacturer

Written by the company

Discover the Diadora Online Shop: you can find Shoes, Clothing and Accessories for sport and leisure time. Do not miss Heritage and Sportswear collections.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

596 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Diadora has a great selection and…

Diadora has a great selection and styles. The products "Made in Italy" usually have much better feeling materials and quality than those that are not. I just wish they would use better quality zippers like YKK, and not have such large tags inside all of the garments. The plastic zippers they use are bad, and I always have to cut the massive tags out and it is a nuisance.

June 28, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality item, horrible returns experience

No idea what the question asks as I cannot speak Italian, but the reason for the low score is:

1. The item (shorts) are completely see-through making them impractical to wear unless I want to show off my underwear to everyone

2. The return process is horrible, no information provided what to do with the parcel, had to phone customer services to find out, why is this info not provided during the return process?

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

DiaRUDEa

issue wasn’t that the shoes arrived damaged and that can happen. The real problem was the poor customer service and the frustrating process that followed. When I contacted customer service, I was met with rudeness and very little helpful information. Attempting to resolve the issue through the website was equally unproductive and unnecessarily time-consuming. I was instructed to place a new order, which I did, only to have it canceled a week later without any explanation. When I followed up again, I was told the sneakers were out of stock, despite them still appearing available. Once again, the customer service response was dismissive and unprofessional, essentially telling me that it wasn’t their problem. I like the sneakers and the brand, but after this experience, I will be looking elsewhere in the future. I expect to be treated with basic respect as a paying customer, not as an inconvenience simply for trying to make a purchase.

June 5, 2025
Unprompted review
Rated 2 out of 5 stars

BEWARE OF DUTY TAX

I HAVE THIS SHOES BEFORE, they are Excellent, but my overall expiration shopping 🛒 🛍️ directly from the page, was awful. I try to take advantage of 1st buy discount, instead was a nightmare. $80 bucks on shipping. On top of a Duty TAX of $100 bucks. And the discount was just 17$… This complete disaster made me feel bad for the finish product. Especially after I look at eBay and find the exact same product for $150 bucks less. Awful

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very good service department

The heel counter of my 1 year old mercury sneakers was cracked. I complained and had to sent photos. I must say a very good follow up from the Diadora Service Department. They refunded the sneakers quickly. Nowadays you do not see this good service very often. Very happy with their service department.

May 14, 2025
Unprompted review
Rated 1 out of 5 stars

The shoe nucleus 2 I purchased has a…

The shoe nucleus 2 I purchased has a seam on the inside across the pinky toe. It rubs so much that the shoe is too painful to wear. The toe box is extremely narrow and tight and the heel is too wide so my foot slip out when I walk. I’ve tried to contact customer service and they have stopped replying. I do not recommend ordering directly from them again. Poor customer service.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

I love Diadora's shoes and their service

I love Diadora’s shoes, but this was my first time ordering directly from the company. I'm really into classic sneakers—basketball and tennis styles—so the Heritage collection is right up my alley. I especially love the Winner model! I actually ordered six pairs in one go—it was during a sale, and I don’t mind having my own little stock of Diadora sneakers! :)
The website works smoothly, the ordering process was flawless, and delivery arrived within a few days, just as promised.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Super Easy Navigation

easy navigation, easy to locate items, consistent UI across site and time(totally sucks when the site changes every visit). Checkout experience is quick, easy and accurate with all of the payment options needed.

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

My shoes have not shown up and I do not…

My shoes have not shown up and I do not have tracking information.

March 3, 2025
Unprompted review
Diadora logo

Reply from Diadora

Dear Jared,
We sincerely apologize for any inconvenience caused.
Our Customer Service team will contact you shortly, in order to provide you with further more detailed information.

Best regards,

Rated 1 out of 5 stars

Utter shambles

Utter shambles, no il edit it, utterly disgusting disgraceful experience. Messing around taking money then putting it back, half orders sent out other in god knows where, no emails explaining anything about my order ie information as to where and if the other half is even being sent out,rude unhelpful customer service on the Liverpool phone line. Just do not use this website, plenty of other places that sells the same stuff

March 3, 2025
Unprompted review
Diadora logo

Reply from Diadora

Dear Alan,
Thank you for reaching out and providing us with valuable feedback.
Upon checking in our system we noticed that your order was split into two packages, and both parcels are shown delivered.
We hope that you are satisfied with your purchase.
Kind regards,

Rated 5 out of 5 stars

My name is Hussein and I have been…

My name is Hussein and I have been playing futsal for 10 years and I am satisfied with you, Diadora, but the last purchase I made from you was not good and I want you to take it back from me. Thank you.

February 1, 2025
Unprompted review
Diadora logo

Reply from Diadora

Dear Hussein,
We regret you are not satisfied with your recent shopping experience.
We would kindly ask you to provide us with your order number, so we would be able to further assist you.
Kind regards,

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