The purchase experience and delivery were excellent. I was informed of each step of the process, and the delivery was prompt. The shoe I received was amazing in every way with the exception of the arc... See more
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Company details
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Discover the Diadora Online Shop: you can find Shoes, Clothing and Accessories for sport and leisure time. Do not miss Heritage and Sportswear collections.
Contact info
Via Montello, 80, 31031, Caerano di San Marco, Italy
- +39 0423 19 45 343
- infodiadora@diadora.com
- www.diadora.com
Hasn’t replied to negative reviews
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Diadora has a great selection and…
Diadora has a great selection and styles. The products "Made in Italy" usually have much better feeling materials and quality than those that are not. I just wish they would use better quality zippers like YKK, and not have such large tags inside all of the garments. The plastic zippers they use are bad, and I always have to cut the massive tags out and it is a nuisance.
Poor quality item, horrible returns experience
No idea what the question asks as I cannot speak Italian, but the reason for the low score is:
1. The item (shorts) are completely see-through making them impractical to wear unless I want to show off my underwear to everyone
2. The return process is horrible, no information provided what to do with the parcel, had to phone customer services to find out, why is this info not provided during the return process?
DiaRUDEa
issue wasn’t that the shoes arrived damaged and that can happen. The real problem was the poor customer service and the frustrating process that followed. When I contacted customer service, I was met with rudeness and very little helpful information. Attempting to resolve the issue through the website was equally unproductive and unnecessarily time-consuming. I was instructed to place a new order, which I did, only to have it canceled a week later without any explanation. When I followed up again, I was told the sneakers were out of stock, despite them still appearing available. Once again, the customer service response was dismissive and unprofessional, essentially telling me that it wasn’t their problem. I like the sneakers and the brand, but after this experience, I will be looking elsewhere in the future. I expect to be treated with basic respect as a paying customer, not as an inconvenience simply for trying to make a purchase.
BEWARE OF DUTY TAX
I HAVE THIS SHOES BEFORE, they are Excellent, but my overall expiration shopping 🛒 🛍️ directly from the page, was awful. I try to take advantage of 1st buy discount, instead was a nightmare. $80 bucks on shipping. On top of a Duty TAX of $100 bucks. And the discount was just 17$… This complete disaster made me feel bad for the finish product. Especially after I look at eBay and find the exact same product for $150 bucks less. Awful
Great quality sweatshirtMy New Favorite Sweatshirt
Great quality sweatshirt — soft, warm, and well-made. The 100% cotton feels premium, and the fit is perfect. The color is absolutely gorgeous, even better in person. Clean design with a bold logo makes it easy to style. Highly recommend!
Very good service department
The heel counter of my 1 year old mercury sneakers was cracked. I complained and had to sent photos. I must say a very good follow up from the Diadora Service Department. They refunded the sneakers quickly. Nowadays you do not see this good service very often. Very happy with their service department.
Great shoes value for money
Great shoes value for money. Very confortable ! measuring the feet as adviced reduced the risk of wrong size. Thanks.
The shoe nucleus 2 I purchased has a…
The shoe nucleus 2 I purchased has a seam on the inside across the pinky toe. It rubs so much that the shoe is too painful to wear. The toe box is extremely narrow and tight and the heel is too wide so my foot slip out when I walk. I’ve tried to contact customer service and they have stopped replying. I do not recommend ordering directly from them again. Poor customer service.
I love Diadora's shoes and their service
I love Diadora’s shoes, but this was my first time ordering directly from the company. I'm really into classic sneakers—basketball and tennis styles—so the Heritage collection is right up my alley. I especially love the Winner model! I actually ordered six pairs in one go—it was during a sale, and I don’t mind having my own little stock of Diadora sneakers! :)
The website works smoothly, the ordering process was flawless, and delivery arrived within a few days, just as promised.
Good quality products
Good quality products! Made in Italy products the best on the market ❤️
Very nice quality and comfort from the brand.
I love the color and style of the brand. It's also not a brand tou see everyday so I receive so many compliments when I wear them.
Super Easy Navigation
easy navigation, easy to locate items, consistent UI across site and time(totally sucks when the site changes every visit). Checkout experience is quick, easy and accurate with all of the payment options needed.
Very easy ordering
Very easy ordering. Items came extremely quickly. Delivery was at correct location. Items are amazing quality
Diadora's site was easy to use and made…
Diadora's site was easy to use and made purchasing the running shoes I was looking for very simple. I do wish there was an alert setting for out of stock items being re-stocked.
Premium shoes, that makes you feel important. I feel very comfortable to were shoe's…
I feel very comfortable to were shoe's from Diadora. They are easy and looks very nice.
My shoes have not shown up and I do not…
My shoes have not shown up and I do not have tracking information.

Reply from Diadora
Utter shambles
Utter shambles, no il edit it, utterly disgusting disgraceful experience. Messing around taking money then putting it back, half orders sent out other in god knows where, no emails explaining anything about my order ie information as to where and if the other half is even being sent out,rude unhelpful customer service on the Liverpool phone line. Just do not use this website, plenty of other places that sells the same stuff

Reply from Diadora
My name is Hussein and I have been…
My name is Hussein and I have been playing futsal for 10 years and I am satisfied with you, Diadora, but the last purchase I made from you was not good and I want you to take it back from me. Thank you.

Reply from Diadora
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