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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, particularly the shoes, highlighting their comfort, style, and durability. Many people appreciate the fast delivery service and the ease of the purchasing process on the website. However, some customers also noted issues with delivery charges and misleading delivery information. A few other people also felt that the quality of some items, especially those not made in Italy, was not up to par, citing problems like plastic zippers and transparent fabric. There were also isolated reports of receiving damaged items or incorrect orders, with some reviewers expressing dissatisfaction with the resolution process.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the high quality,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting fast shipping and prompt... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers praise outstanding service and fast... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use for ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The purchase experience and delivery were excellent. I was informed of each step of the process, and the delivery was prompt. The shoe I received was amazing in every way with the exception of the arc... See more

Rated 5 out of 5 stars

Im very satisfied with the quality of the shoes I ordered. The shipping took a while about 10 days or so. Although I'm pretty impatient. I liked all the update that were given for shipping. Lastly the... See more

Rated 5 out of 5 stars

Don't let the 'lower-tier' label fool you; these are stylish and built to last. I loved the look and feel so much that I grabbed three different colorways.


Company details

  1. Sportwear Manufacturer

Written by the company

Discover the Diadora Online Shop: you can find Shoes, Clothing and Accessories for sport and leisure time. Do not miss Heritage and Sportswear collections.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

596 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

above beyond!!

above beyond!!! I am from Puerto Rico And the customer service guys helped me a lot because It was showing that the shipping was not allowed! well I am more that satisfied!! 🤗

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Sky blue and sandy Humus colors

This spring, the announcement and actual supply of Tennis shoes and apparel were delayed by 3-4 weeks against the usual spring season before Australian Open in the middle of Jan 2025. However, fashion sense, especially in color is quite attractive. The lineup and quality of products are qualified.

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Dear Diodora,

Dear Diodora,
My experience as a buyer from Sydney Australia has been fantastic! This is the third time purchasing Diadora Gara Carbon, I bought the first version and was very happy with the quality of the racing shoes, I just recently purchased the second Gara Carbon version in the light blue and Orange colourway for my next race! I can't wait to race in them.
Thank you Diadora for the fast shipping and amazing service as per usual, I'm very satisfied and happy with your products and service.
Thank you!

Christian

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Consistently excellent

I’m always really happy with the shopping experience with Diadora - the website is easy to use and they are very helpful with international shipping or for any queries.

I buy from the Diadora website a few times a year and will continue to do so.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality leather. Super soft.

Very fast delivery. I live in Germany and it arrived within 3 days.
I bought the GAME ROW CUT.
Great quality leather. Super soft. The rubber soles even squeak on asphalt if you provoke it. Great grip and super feel when running. I would buy more if there were nice color variations. The 2030 version with the 2030 print on the shoe is not recommended. The leather is completely different here. Hard and cheap. I can only advise against it.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Diadora Mercury Elite

I bought a pair of Diadora Mercury Elite from the online store based in Italy.
The package arrived in Greece 2 days later with DHL. The whole process was outstanding.
Bad thing for me was that ordering size 45, it turned out that I needed the 45.5
I followed the process of free return (everything was clear in the package) and now I am waiting the refund, in order to re-order the correct size.
Probably a process of changing the size without refunding the money and re-ordering would be great from a customer's point of view, but this is how the company works, and I respect that.

January 29, 2025
Unprompted review
Rated 3 out of 5 stars

Mixed experience with the product and…

Mixed experience with the product and timeline for delivery. Firstly, the delivery timeline stated by the delivery carrier DPD notification was longer than the ETA stated on Diadora's website which led me to believe the items would not arrived before I left on holiday. Luckily they were on time as stated by the e-store SLA. Next the quality of the MAGIC BASKET DEMI CUT SUEDE LEATHER trainers were not at the quality standard that I expected as the tongue of the shoes are not of the same leather material as the uppers, but a very cheap feeling polyester / synthetic fabric with the internal foam padding showing on the end trim instead of it being stitched closed like most trainers. The PANTS & JACKET COURT DIADORA CLUB track suit in Saltire Navy were of very good quality, colour and fit and I was very happy to wear this outfit several times on my holiday.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

I like to browse through your webshop

I like to browse through your online shop. It is a nice selection and it is well structured and not overwhelming - and I like the design for men and for our kids.
Delivery is always very fast and I will order again.

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

Great looking trainer, but fell apart

Great looking trainer... really pleased initially... sadly, poor quality ... lasted three months of average use. Tried to engage Diadora but little interest in learning about the issues or correcting - they did apologise for the inconvenience. Great trainers but only for display purposes.

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

Very poor customer servie

Very poor customer servie
My parcel is stuck in customs and they need further infromation from diadora
I have emailed to customer service multiple times but no reply when i asked for support
I regret buying stuffs from them now as it is too much hassle to return

December 10, 2024
Unprompted review
Diadora logo

Reply from Diadora

Dear Khandaker,

We sincerely apologize for any inconvenience this may have caused.

We noticed that our Customer Service team has already reached out to you regarding your return. Please note, your return parcel was handed over to DHL on Friday, December 6th, and is expected to be delivered by Friday, December 13, 2024. This timeframe aligns with standard delivery and return processes with the carrier.

Rest assured, our Logistics team is actively coordinating with DHL to ensure a smooth and efficient return experience for all our customers.

Thank you for your understanding and patience.

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