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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, particularly the shoes, highlighting their comfort, style, and durability. Many people appreciate the fast delivery service and the ease of the purchasing process on the website. However, some customers also noted issues with delivery charges and misleading delivery information. A few other people also felt that the quality of some items, especially those not made in Italy, was not up to par, citing problems like plastic zippers and transparent fabric. There were also isolated reports of receiving damaged items or incorrect orders, with some reviewers expressing dissatisfaction with the resolution process.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the high quality,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting fast shipping and prompt... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers praise outstanding service and fast... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use for ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The purchase experience and delivery were excellent. I was informed of each step of the process, and the delivery was prompt. The shoe I received was amazing in every way with the exception of the arc... See more

Rated 5 out of 5 stars

Im very satisfied with the quality of the shoes I ordered. The shipping took a while about 10 days or so. Although I'm pretty impatient. I liked all the update that were given for shipping. Lastly the... See more

Rated 5 out of 5 stars

Don't let the 'lower-tier' label fool you; these are stylish and built to last. I loved the look and feel so much that I grabbed three different colorways.


Company details

  1. Sportwear Manufacturer

Written by the company

Discover the Diadora Online Shop: you can find Shoes, Clothing and Accessories for sport and leisure time. Do not miss Heritage and Sportswear collections.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

596 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 4 out of 5 stars

I was very happy with my purchase.

I was very happy with my purchase.
However, i was slightly disappointed that even after subscribing i did not receive my 15% discount on my first purchase. As promised in the purchasing process

November 19, 2024
Unprompted review
Diadora logo

Reply from Diadora

Hi Carl,

thank you for your feedback and for bringing this to our attention. We have sent you a message so kindly check your inbox. As soon as we received the needed information, we will be happy to assist you further.

Wishing you a lovely day ahead!

Rated 5 out of 5 stars

Efficient

The website is intuitive and provides detailed information about the products. After purchase, shipping and delivery are fast and efficient.

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Order was shipped in a timely manner

Order was shipped in a timely manner. faster than expected and the packaging was in an awesome great shape. especially the shoe box is in a prestine condition. Highly recommend this shoes cuz it’s comfortable and very stylish looking like a blast in the past.

October 28, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible service

Horrible service, I had to return good, but their system does not actually help with returns, they only send you labels and then you are on your own. You have to deal with DHL yourself. I drove half an hour to a DHL centre, which Diadora told me to to go to. When I got there, they told me there are two companies called DHL and its other one. The logo and name are the same. Crazy. So I called Diadora, who told me now to go online. I did this, it takes ages as it needs all customs info like weights, dimensions, country of manufacture, then it said it would be £62 to return the shoes. I give up. Truly awful service, from Diadora.

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great Shoes

The product was delivered promptly and was in excellent condition. Everything has be great than!

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Lots of info to help you decide

Having an accurate size guide for each item was very helpful. Once shipped, it was easy to track the shipments. Happy with the items I purchased, they fit well as anticipated.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

All OK so far !

I bought sports shoes for the first time on the Diadora website. I am in Romania, so the whole process (order, payment, etc.) was online. Everything was simple and transparent, including the delivery.
Both pairs of sports shoes that I bought are very light, comfortable and seem to be sturdy.

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Very good quality+true to size+…

Very good quality+true to size+ delivered within few days+comfortable= very happy with the purchase. I will definitely recommend it to friends and family.....my new favourite place to get shoes from....

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Like Christmas Morning Every Order 🔝

I had a perfect experience as always. The items were amazing and exactly what I expected. Everything arrived on time and in great condition. I’m always impressed with the quality and service. Highly recommend!

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Diadora Trainers - online purchase review

A fantastic online shopping experience. Very easy to navigate the site. Making and completing the purchase was very straightforward and I took delivery of the trainers within 3 days. I am very pleased with the trainers I have purchased - very comfortable, excellent fit, and they look fantastic.

July 12, 2024
Unprompted review

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