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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, particularly the shoes, highlighting their comfort, style, and durability. Many people appreciate the fast delivery service and the ease of the purchasing process on the website. However, some customers also noted issues with delivery charges and misleading delivery information. A few other people also felt that the quality of some items, especially those not made in Italy, was not up to par, citing problems like plastic zippers and transparent fabric. There were also isolated reports of receiving damaged items or incorrect orders, with some reviewers expressing dissatisfaction with the resolution process.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the high quality,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting fast shipping and prompt... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers praise outstanding service and fast... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use for ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The purchase experience and delivery were excellent. I was informed of each step of the process, and the delivery was prompt. The shoe I received was amazing in every way with the exception of the arc... See more

Rated 5 out of 5 stars

Im very satisfied with the quality of the shoes I ordered. The shipping took a while about 10 days or so. Although I'm pretty impatient. I liked all the update that were given for shipping. Lastly the... See more

Rated 5 out of 5 stars

Don't let the 'lower-tier' label fool you; these are stylish and built to last. I loved the look and feel so much that I grabbed three different colorways.


Company details

  1. Sportwear Manufacturer

Written by the company

Discover the Diadora Online Shop: you can find Shoes, Clothing and Accessories for sport and leisure time. Do not miss Heritage and Sportswear collections.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

596 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

I love these shoes

I love these shoes! I am on my feet 10 hours daily and these shoes are so comfortable. I tried the first pair and ordered 3 more. The only complaint I have is each color I ordered in my size (8) does not fit exactly the same so I have had to send back and reorder a 1/2 size bigger. That’s the only reason I did not give 5 stars.

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastico

I'm a huge fan. Have many pairs of Diadora sneakers. They are simply the best quality, design, and comfort. Hands down.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Smooth process and amazing shoes

Extremely pleased with my new Diadoras. High-quality construction, beautiful to look at, and comfortable on the feet. The site descriptions and sizing are accurate and a good guide to purchasing; shipping was fast and easy!

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Diadora

Just got my order from Diadora.it Everything is great, fast delivery, excellent quality, outstanding vintage look from 80

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

First time DIADORA shoe purchase

First time DIADORA shoe purchase. Absolutely love the shoes I ordered! Super comfortable and stylishly! I was going to get a pair of new balance but wanted something different than majority of those around me. I receive tons of compliments on my shoes and feel confident wearing them! I typically wear a women’s size 8 and got men’s size 6 and they are perfect. Will absolutely be a return customer! Thank you, DIADORA! :)

May 4, 2024
Unprompted review
Rated 3 out of 5 stars

Not a user friendly company trying to…

Not a user friendly company trying to do a return not easy customer service didn’t help
Website not correct great shoe company needs
To fix some issues not a happy customer

April 3, 2024
Unprompted review
Diadora logo

Reply from Diadora

Dear Greg,

thank you for taking the time to leave a review. We apologize for any inconvenience you've experienced.

Regarding your recent order, we regret to inform you that we couldn't cancel it, as the parcels had already been shipped.

At the moment, we haven't received any email regarding a return from you. However, our customer service team will promptly reach out to provide you with the necessary assistance for the return process.

Thank you for your understanding and patience.

Best regards,

Rated 5 out of 5 stars

Great Experience

The electronic ordering process was easy and user friendly. I have been a customer for some time and find the product quality and shipment to be excellent.
The only change I would recommend is if you could provide your customers an exchange program versus return and then repurchase.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Our son loves them and all of his…

Our son loves them and all of his Diadora shoes/cleats!! He has VERY wide, flat, feet and this is the only brand that accommodates his foot width. He says they are comfortable and stylish. So pleased with our purchase!!

March 24, 2024
Unprompted review
Rated 3 out of 5 stars

Not the best experience

If I had to base my opinion of your company on this experience, I would never order from your company again.
However, because I can buy your shoes other places, I will more than likely continue to buy your shoes.
I would think the same style of shoe, from the same company would have the same sizes. However the blue pair that I just received seem to be a half size bigger and loose on my feet compared to the white ones I got from the same group of shoes.
Last thing is that when Free shipping and overnight or 2 day shipping is common place, when you charged $20. shipping I expected it to be here quickly. Instead it took 10 days for my shoes to arrive.

March 19, 2024
Unprompted review
Diadora logo

Reply from Diadora

Dear Tim,

thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced.

In general, our items are designed to fit true to size with a Standard wide fit. However, it's important to note that there may be slight variations in fit between different models and collections. Your feedback helps us continually improve and ensure consistency in our sizing.

In terms of delivery, we confirm that your order was delivered as scheduled. However, our customer service team will reach out to you directly to provide further information and offer assistance with any inquiries you may have.

Once again, thank you for your review and for bringing these matters to our attention. We look forward to serving you again in the future.

Best regards,

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