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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, particularly the shoes, highlighting their comfort, style, and durability. Many people appreciate the fast delivery service and the ease of the purchasing process on the website. However, some customers also noted issues with delivery charges and misleading delivery information. A few other people also felt that the quality of some items, especially those not made in Italy, was not up to par, citing problems like plastic zippers and transparent fabric. There were also isolated reports of receiving damaged items or incorrect orders, with some reviewers expressing dissatisfaction with the resolution process.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the high quality,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting fast shipping and prompt... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers praise outstanding service and fast... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use for ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The purchase experience and delivery were excellent. I was informed of each step of the process, and the delivery was prompt. The shoe I received was amazing in every way with the exception of the arc... See more

Rated 5 out of 5 stars

Im very satisfied with the quality of the shoes I ordered. The shipping took a while about 10 days or so. Although I'm pretty impatient. I liked all the update that were given for shipping. Lastly the... See more

Rated 5 out of 5 stars

Don't let the 'lower-tier' label fool you; these are stylish and built to last. I loved the look and feel so much that I grabbed three different colorways.


Company details

  1. Sportwear Manufacturer

Written by the company

Discover the Diadora Online Shop: you can find Shoes, Clothing and Accessories for sport and leisure time. Do not miss Heritage and Sportswear collections.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

596 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very Comfortable, Well Made

I just bought 2 pairs of Equipe Sestriere XT, Unfortunately they only had 2 pair in my size. They were different color so I bought both. I would have duplicated the order and bought 4 pair. They are very comfortable and well made. I had always bought New Balance but I like the way these are made. They seem more durable.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service 10/10

Diadora always takes care of their customers. My Original Atomos V7000 had a very unique and identical tear in both shoes which after the quality department examined they refunded my original purchase. I went on to buy the V7000 2nd Gen (So that i didn't have the same problem) and am excited to put them to the test!

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Product arrived

Product arrived, just as described on the website, I played with the shoes, very comfortable and the studs are just the right size, makes it easy to play on turf too.

The only thing I didn't like was the shipping cost of $19 , that was too expensive.

February 16, 2024
Unprompted review
Rated 1 out of 5 stars

So poor

So poor. Sizing charts states the inside leg measurement on the mens XL joggers was 86-87cm when in reality, it us closer to 78... I'm not sure you know what an inside leg measurement is. It stops at the ankle bone NOT the floor! Will be returned.

February 9, 2024
Unprompted review
Diadora logo

Reply from Diadora

Dear Graeme,

Thank you for taking the time to leave a review, and we apologize that the item didn't fit as expected.

Please be aware that our size measurements are standardized to provide a general idea of the overall fit, and they may not be exact. To ensure your satisfaction, our customer service team will reach out to you shortly to provide further assistance and explore potential solutions.

We appreciate your feedback and your choice to shop with us.

Kind Regards,

Rated 4 out of 5 stars

Good but…

The shoes were too big so Inhad to return them. Very good build quality except from squiking insole due to recycled materials

January 19, 2024
Unprompted review
Rated 1 out of 5 stars

Owner is a d bag.

Owner is a d bag.
I'll never support them...
He uses what he thinks is his powers to boycott a sportman who does not share his crappy opinions...

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

I left an item in my checkout basket…

I left an item in my checkout basket and Diadora sent me a discount code to encourage me to turn it into a purchase. I was grateful but had my eye on a different pair of trainers by that point. I emailed customer service explaining this asking for the discount code to be transferred to the newly wished for pair which they honoured for me. I bought the trainers and love them! Thank you customer service at Diadora!

January 11, 2024
Unprompted review
Rated 1 out of 5 stars

The Worst Customer Service I Have Ever Received

I purchased trainers in the summer, which I really liked. They were comfortable and stylish, and I did not want to part with them.

4-5 months later the inner heel had worn down. Then the plastic behind that broke, causing two painful plastic shards, that cut into my heel whenever I wore them.

I reached out to customer service to see if they do a repair or replacement service. After some initial back and forth they suggested a refund. I was really impressed with the manner in which they approached this.

After the package had arrived at their warehouse, I was instructed it would be refunded in 15 days, via an email notification.

After 15 days I reached out, they assured me it was being processed. After 25ish days I reached out, they told me they were looking in the warehouse. I chased again when it was approaching 40 days.

Today I received a reply, telling me the item does not match what I had purchased. What followed was image attachments of:
- A Top down view of an unopened box with my shipping label
- A Side angle of a pair of trainers I have never seen, let alone owned in my life.
- A Picture of a shoe box with a scanning code and product details.

Now after 40 days of waiting, 4/5 times of chasing (in which the critique had become stronger in each passing email), it doesn't seem odd to me that they would send this.

What I find most funny is the following:
- The shoe box my trainers arrived in, was thrown away shortly after I purchased the item (over 6 months ago)
- I am a size 7, whereas this box clearly states 9.5
- The shoebox has barcodes and product codes on it, a quick scan/search of that would tell them who that product belonged to.

But I digress.

To add insult to injury, I've just noticed they weren't even going to refund me the full amount.

I will explore every avenue until I receive a full refund.

For anyone interested in purchasing their products I would recommend the following Italian sports brands:
- Fila
- Kappa
- Lotto
...and that is where my google search ends.

January 9, 2024
Unprompted review
Diadora logo

Reply from Diadora

Dear Jamie,

thank you for sharing your feedback. We apologize for any inconvenience you may have experienced.

As per our recent email communication, we have received in the warehouse a different item from what we were expecting from your return and our dedicated team is currently investigating the matter.

However, to demonstrate our commitment to customer satisfaction and provide a timely resolution, we have initiated a full refund of the amount paid for your order. For more detailed information and to address any further questions or concerns you may have, our customer service team will reach out to you directly.

We appreciate your cooperation and understanding and look forward to seeing you again in our online store.

Best regards,

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