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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, particularly the shoes, highlighting their comfort, style, and durability. Many people appreciate the fast delivery service and the ease of the purchasing process on the website. However, some customers also noted issues with delivery charges and misleading delivery information. A few other people also felt that the quality of some items, especially those not made in Italy, was not up to par, citing problems like plastic zippers and transparent fabric. There were also isolated reports of receiving damaged items or incorrect orders, with some reviewers expressing dissatisfaction with the resolution process.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the high quality,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting fast shipping and prompt... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers praise outstanding service and fast... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use for ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The purchase experience and delivery were excellent. I was informed of each step of the process, and the delivery was prompt. The shoe I received was amazing in every way with the exception of the arc... See more

Rated 5 out of 5 stars

Im very satisfied with the quality of the shoes I ordered. The shipping took a while about 10 days or so. Although I'm pretty impatient. I liked all the update that were given for shipping. Lastly the... See more

Rated 5 out of 5 stars

Don't let the 'lower-tier' label fool you; these are stylish and built to last. I loved the look and feel so much that I grabbed three different colorways.


Company details

  1. Sportwear Manufacturer

Written by the company

Discover the Diadora Online Shop: you can find Shoes, Clothing and Accessories for sport and leisure time. Do not miss Heritage and Sportswear collections.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

596 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The shoes fit like a glove

The shoes fit like a glove, I have been faithfull to Diadora for my whole football career as well as my sons. The soccer shoes immediately accomodate to the shape of your feet. The only thing I did not like was that I have received an e-mail with a 20% discount which should have been Applied at the checkout, but IT wasnt, so I paid the full price.

November 14, 2023
Unprompted review
Rated 4 out of 5 stars

The company is making great products

The company is making great products. However, there needs to be more explanation of the differences between the tennis shoes. Why pick one over the other? But i would definitely consider buying another pair of tennis shoes from Diadora.

October 12, 2023
Unprompted review
Rated 2 out of 5 stars

£20 for delivery? Really???

Tried to take advantage of sale, plus extra 30% off. Cost of delivery £20????? There goes the saving.

October 14, 2023
Unprompted review
Diadora logo

Reply from Diadora

Dear Andrew,

we appreciate your feedback regarding our delivery costs. We sincerely apologize for any inconvenience this may have caused.

We'd like to clarify that the delivery fee depends on several factors, such as the destination, the service provided by the courier, and the order total. We do strive to keep our shipping fees as low as possible while ensuring that your package is delivered safely and on time. Please note that we do offer free shipping on orders to the UK over £99, making your shopping experience even more convenient.

We are continuously working to enhance our shipping options and ensure that they align with our customer's expectations. Thank you for taking the time to bring this matter to our attention.

If you have any further questions or concerns, please feel free to reach out to our customer support team.

We hope to have the opportunity to serve you again in the future.

Warm regards,

Rated 5 out of 5 stars

Top quality sneakers

Top quality sneakers. The fit is solid. Best I've ever experienced. Hence i bought a 2nd pair, to ensure having the same sneakers, once the old ones are worn out.

September 27, 2023
Unprompted review
Rated 4 out of 5 stars

Very well built ecommerce.

Very well built ecommerce.

Just a note of correction, when you ask for the cell phone number you should only be able to enter the nine digits, since you already have the mobile prefix.
I'm talking about the case in Portugal, I don't know what it's like in other countries.

Grazie. 🤌🏼

Diogo Graça

September 14, 2023
Unprompted review
Rated 1 out of 5 stars

Bad experience

Very happy with the product, but very unhappy with the purchase experience. I live in Norway, and VAT was said to be included in checkout. But when I recieved the package, I had to pay VAT in Norwegian customs because the package was labeled as if VAT eas not paid for. When complaining about it, Diadora customer service denies responsability saying that what i paid to norwegian customs was not VAT in one hand, and that VAT was not included in checkout when proven wrong in another. Very unprofessional.

August 31, 2023
Unprompted review
Diadora logo

Reply from Diadora

Dear Espen,

We appreciate your feedback and apologize for any inconvenience you may have experienced.

We'd like to clarify that the VAT for some countries outside the EU is collected by the destination country and is not charged at the time of purchase. Additionally, parcels may be subject to customs duties depending on the destination country legislation.

However, our dedicated customer service team will be in touch with you shortly to provide further details and address any concerns you may have.

Thank you for bringing this to our attention, and we look forward to assisting you further.

Best regards,

Rated 5 out of 5 stars

Love the shoes

Love the shoes. You got them to me very quickly. The aging is not obnoxious. I really loved the colorway and hoped the artificial aging wouldn't be too heavy and it really wasn't.

July 22, 2023
Unprompted review
Rated 1 out of 5 stars

Delivery taking forever to reach me

Delivery taking forever to reach me. I haven't received my worder yet!
Appalling customer service!

July 21, 2023
Unprompted review
Diadora logo

Reply from Diadora

Dear Petrit,

we apologize for the delay in delivering your order and any inconvenience caused.

Our courier attempted delivery at the provided address, but unfortunately, they couldn't find you. However, we are actively working to complete the delivery as soon as possible.

To offer more detailed information about your shipment, we will be reaching out to you via email shortly.

Once again, we apologize for any frustration this has caused and appreciate your understanding.

Best regards,

Rated 5 out of 5 stars

Must buy!

Bought 3 pairs of Heritage sneakers this summer. Look great and are incredibly comfortable. Highly recommended. For autumn/winter, I will also make a purchase.
Customer service is fantastic!

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

Diadora traners

Ordered the trainers and the quality was exceptional. Purchasing was simple and delivery was prompt. Excellent site to find all your diadora needs. Would buy from here again.

June 29, 2023
Unprompted review
Rated 1 out of 5 stars

The sole came apart after a month.

I've bought a pair of Diadora Heritage 1975 from YOOX, I was satisfied with the product, however after a month of not intensive use the back part of the sole came apart in a very difficult point to glue properly, now i have to spend extra money and time to glue back my shoes.
Upd: As september, Diadora hasn't reaching me for informations or else.

July 6, 2023
Unprompted review
Diadora logo

Reply from Diadora

Dear Gregorio,

we're sorry to hear about the issue you encountered with the shoes.

Our team will reach out to you directly to gather the necessary details and provide further assistance.

Thank you for bringing this to our attention, and we appreciate your cooperation.

Rated 4 out of 5 stars

Most dissatisfying and confusing…but in the end clarified experience

Most dissatisfying and confusing experience ever.
I actually did receive my shoes but before they arrived I had an inquiry about my order which was completely ignored.
But the most frustrating thing is their telephone support. If they didn't offer it at all they would do much better. If you call them a computer voice will say"welcome to Diadora..." again and again and again until you finally give up.

Update:It is not a scam. Diadora contacted me and was very undestanding of the issues and showed commitment to solve them.

I changed my review from one to four stars. If they keep showing good customer care it could reach five stars.

June 29, 2023
Unprompted review
Diadora logo

Reply from Diadora

Dear Andreas, we appreciate you taking the time to share your review.

We are sorry for any inconvenience caused and want to reassure you that our Customer Service team will be in touch with you as soon as possible to address any issue that you may have encountered.

Thank you for your understanding and cooperation.

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