The purchase experience and delivery were excellent. I was informed of each step of the process, and the delivery was prompt. The shoe I received was amazing in every way with the exception of the arc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Discover the Diadora Online Shop: you can find Shoes, Clothing and Accessories for sport and leisure time. Do not miss Heritage and Sportswear collections.
Contact info
Via Montello, 80, 31031, Caerano di San Marco, Italy
- +39 0423 19 45 343
- infodiadora@diadora.com
- www.diadora.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very lightweight and comfortable.
Excellent service as promised
The shoes fit like a glove
The shoes fit like a glove, I have been faithfull to Diadora for my whole football career as well as my sons. The soccer shoes immediately accomodate to the shape of your feet. The only thing I did not like was that I have received an e-mail with a 20% discount which should have been Applied at the checkout, but IT wasnt, so I paid the full price.
The company is making great products
The company is making great products. However, there needs to be more explanation of the differences between the tennis shoes. Why pick one over the other? But i would definitely consider buying another pair of tennis shoes from Diadora.
The shoes were as advertised the…
The shoes were as advertised the website was easy to use an my order made it to my house in a timely manner
£20 for delivery? Really???
Tried to take advantage of sale, plus extra 30% off. Cost of delivery £20????? There goes the saving.

Reply from Diadora
Top quality sneakers
Top quality sneakers. The fit is solid. Best I've ever experienced. Hence i bought a 2nd pair, to ensure having the same sneakers, once the old ones are worn out.
Very well built ecommerce.
Very well built ecommerce.
Just a note of correction, when you ask for the cell phone number you should only be able to enter the nine digits, since you already have the mobile prefix.
I'm talking about the case in Portugal, I don't know what it's like in other countries.
Grazie. 🤌🏼
Diogo Graça
Bad experience
Very happy with the product, but very unhappy with the purchase experience. I live in Norway, and VAT was said to be included in checkout. But when I recieved the package, I had to pay VAT in Norwegian customs because the package was labeled as if VAT eas not paid for. When complaining about it, Diadora customer service denies responsability saying that what i paid to norwegian customs was not VAT in one hand, and that VAT was not included in checkout when proven wrong in another. Very unprofessional.

Reply from Diadora
Love the shoes
Love the shoes. You got them to me very quickly. The aging is not obnoxious. I really loved the colorway and hoped the artificial aging wouldn't be too heavy and it really wasn't.
Great products with reasonable prices
I purchased V7000 and have been using it for almost tow weeks. Its so comfortable and light. It remains me about sketchers, but this one looks more fashionable and amazing.
Delivery taking forever to reach me
Delivery taking forever to reach me. I haven't received my worder yet!
Appalling customer service!

Reply from Diadora
Must buy!
Bought 3 pairs of Heritage sneakers this summer. Look great and are incredibly comfortable. Highly recommended. For autumn/winter, I will also make a purchase.
Customer service is fantastic!
Diadora traners
Ordered the trainers and the quality was exceptional. Purchasing was simple and delivery was prompt. Excellent site to find all your diadora needs. Would buy from here again.
The sole came apart after a month.
I've bought a pair of Diadora Heritage 1975 from YOOX, I was satisfied with the product, however after a month of not intensive use the back part of the sole came apart in a very difficult point to glue properly, now i have to spend extra money and time to glue back my shoes.
Upd: As september, Diadora hasn't reaching me for informations or else.

Reply from Diadora
Excellent service all round
Excellent service all round. Brilliant product. Thanks
Most dissatisfying and confusing…but in the end clarified experience
Most dissatisfying and confusing experience ever.
I actually did receive my shoes but before they arrived I had an inquiry about my order which was completely ignored.
But the most frustrating thing is their telephone support. If they didn't offer it at all they would do much better. If you call them a computer voice will say"welcome to Diadora..." again and again and again until you finally give up.
Update:It is not a scam. Diadora contacted me and was very undestanding of the issues and showed commitment to solve them.
I changed my review from one to four stars. If they keep showing good customer care it could reach five stars.

Reply from Diadora
Very good brand
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





