Diamond Brothers Reviews 

165
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, welcoming, and wonderfully knowledgeable during every single visit or personal interaction. Consumers frequently emphasize that the dedicated team goes above and beyond to source desired timepieces quickly while ensuring immaculate product quality. Some people mentioned feeling a bit nervous or dubious about purchasing expensive luxury watches online at first. However, reviewers noted that helpful video calls, careful sizing, and detailed guidance quickly put their minds at ease. Ultimately, buyers find the entire service exceptionally smooth and wonderfully stress-free from the beginning to the end.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that every member of the team is welcoming,... See more

Product

People report positive experiences with product, highlighting top-class watches delivered in excellent... See more

Service

Users describe positive interactions with service, highlighting top-tier experiences from start to finish.... See more

User experience

Clients share positive opinions on user experience, highlighting a first-class and smooth process from start... See more

Quality

Customers had positive experiences with quality, noting that the watches match their descriptions and exceed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pleasure doing business with diamond brothers! All questions answered straight away and even after purchase! give measurements of wrist to have links taken out of watch to fit correctly which they did... See more

Rated 5 out of 5 stars

I stumbled upon the Diamond Brothers whilst up in London looking for my next watch to save up for. I was admiring the beautiful timepieces in their window when I was beckoned in. Ben and Charlie w... See more

Rated 5 out of 5 stars

Bought my first Rolex from these guys, they’ve been professional, amazing and helpful from the start. So happy with my purchase from them, Ben in particular has been great, they go over and above. Can... See more

Rated 5 out of 5 stars

A truly fantastic experience. Enquired on Instagram with Ben regarding a Rolex. He answered all of my questions respectfully and even provided a video on request. Eventually I went to their Mayfair ne... See more


Company details

  1. Jeweler
  2. Jewelry Store
  3. Watch Repair Service
  4. Watch Store

Written by the company

Jewellery and Watch Retailer. We specialise in luxury watches, fine jewellery, bespoke jewellery & watches repairs including servicing and polishing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(165)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from both Ben &…

Fantastic service from both Ben & Charlie in their new beautiful store. The range of stock they have is incredible, and for a very central location in the heart of London, it still felt extremely relaxed and peaceful, allowing me to have a wonderful experience purchasing my first luxury watch.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company and service

Amazing company and service. Sold a watch and got a fair price with an instant payout.
Had another watch polished and was ready within 24 hours and it came out perfect! Thank you so much lads. Will definitely use again.

May 5, 2026
Unprompted review
Diamond Brothers logo

Reply from Diamond Brothers

Thank you for the review Stelios, glad you were happy with the service.

Rated 5 out of 5 stars

First class experience 10/10

First class experience 10/10. Ben and Charlie were very knowledgeable, helpful and accommodating. I would highly recomend anyone looking to buy a luxury timepiece to deal with Diamond Brothers

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Super happy to support this business - the guys spent plenty of time with me and made the whole transaction incredibly straight forward. They have a great selection and will only go from strength to strength. Highly recommended

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Diamond brothers is without a doubt my…

Diamond brothers is without a doubt my favourite jewellers in London they’ve helped me build my collection over the years and every time I visit I have a great experience. I would highly recommend them to anyone looking for their next purchase.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Top Level Service and Gents

It’s truly special what the diamond brothers have achieved. I bought my first Rolex from them in a tiny little store in Hatton Garden. It was a very high level top tier experience and I knew they’d go far…their customer service, patience and above all their knowledge of the market is second to none.
From there…I knew they’d be successful and now they’re on Bond Street!
Absolutely amazing. I am going to buy my next watch from their new store soon.

Top lads, top products, top knowledge, top experience

That deserves a BOSH

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to the team and Charlie at…

Thank you to the team and Charlie at Diamond brothers. Have bought my daughters Rolex from the guys and very happy with service and watch provided and will be coming back again for sure. Also had my Rolex recently serviced which was done promptly and competitively priced. Thank you for all the help so
Far. michael from
Geology ltd.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Always a pleasure doing business

Met Charlie when he had his first shop in Hatton garden, he has looked after me for many years. Great guy to do business with, reliable and honest. 10/10 would recommend for buying or selling watches from.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent customer service

I went into Diamond Brothers’s new store in Mayfair and brought my new datejust. They were so helpful and a pleasure to deal with will definitely be going back for second time piece

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service
Delivered on time was what it said on the tin

I have bought to top quality watch’s off Ben hulk and a Daytona and I will be buy another one shortly

Regards Gavin

March 27, 2026
Unprompted review

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