Diamond Brothers Reviews 

166
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely welcoming, professional, and exceptionally knowledgeable about the luxurious timepieces available. Consumers deeply appreciate the smooth transactions, reliable communication, and the pristine condition of the products provided. Buyers often note the reassuring online purchasing process, stating that staff go above and beyond to provide helpful advice. People looking to buy or sell watches consistently find the overall service to be trustworthy, efficient, and entirely hassle-free. Many patrons express eagerness to return for future purchases and confidently recommend the business to others.

What people talk about most

Staff

Reviewers express immense satisfaction with the staff, highlighting their professional, welcoming, and... See more

Product

Users describe positive interactions with product, consistently praising the exceptional quality and... See more

Service

Customers consistently note positive experiences with service, highlighting a first-class buying experience... See more

User experience

Customers report extremely positive experiences with user experience, highlighting first-class service from... See more

Quality

People report high satisfaction with the quality of the products and service. Consumers highlight that items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service and extremely trustworthy! Purchased my Rolex before they had their new shop, for once I didn’t feel pressured to buy anything, they were very welcoming and made sure I knew I could co... See more

Rated 5 out of 5 stars

Pleasure doing business with diamond brothers! All questions answered straight away and even after purchase! give measurements of wrist to have links taken out of watch to fit correctly which they did... See more

Rated 5 out of 5 stars

I stumbled upon the Diamond Brothers whilst up in London looking for my next watch to save up for. I was admiring the beautiful timepieces in their window when I was beckoned in. Ben and Charlie w... See more

Rated 5 out of 5 stars

Bought my first Rolex from these guys, they’ve been professional, amazing and helpful from the start. So happy with my purchase from them, Ben in particular has been great, they go over and above. Can... See more


Company details

  1. Jeweler
  2. Jewelry Store
  3. Watch Repair Service
  4. Watch Store

Written by the company

Jewellery and Watch Retailer. We specialise in luxury watches, fine jewellery, bespoke jewellery & watches repairs including servicing and polishing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(166)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a watch of Ben very helpful and…

Bought a watch of Ben very helpful and very professional as soon as I asked for what I Wanted and sourced it in a couple of days and my cousin wanted a Daytona and he got that for him straight away definitely deal with this company again

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Great service! Super quick turnaround and the whole process was done online — I didn’t even need to visit the store. I also received quick replies from the jeweller every time I had a question. My watch arrived the very next day and was exactly as described. Highly recommend!

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Bought my first Rolex from these guys

Bought my first Rolex from these guys, they’ve been professional, amazing and helpful from the start. So happy with my purchase from them, Ben in particular has been great, they go over and above. Can’t wait to come back in the near future for my next one!

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

This is a great watch company

This is a great watch company, I have done many transactions over the years with these guys from buying of them on most occasions, but also selling to them when I wanted to upgrade a watch, it is really convenient for me personally to have a one stop shop that I know is giving me the best quality and value without all the hassles that can come with watch hunting, I have found these guys are always the fairest on price both ways when baying from me and selling to me I always feel like i got a great deal this for me makes any deal feel much better when I know it’s very fair and safe, these guys are very knowledgeable and helpful and for me most importantly really reliable as I travel from Ireland to meet them they have never let me down.. they always have great watches in stock or get me the watch i want very fast.. can’t recommend highly enough and suggest anyone looking to buy a great quality high end watch at the right price don’t hesitate to contact these guys it’s always a great experience for me personally to visit the shop when I am in London many thanks and keep up the great work lads and hopefully I’ll get another new watch soon. Ireland 🇮🇪.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great service very professional

Came looking for a watch as a gift didn’t really have a clue what I wanted Ben helped me through the process found and sourced exactly what I wanted and I can honestly say exceeded my expectations

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

The best service

The best service , reliable and great guys 🙏🏼
Couldn’t be happier with my experience - always a great day seeing them

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch service and a great bunch of guys...

I recently visited Diamond Brothers Jewellers in Hatton Garden and had a truly excellent experience. I was looking to sell my watch and, after visiting several stores in the area, I found that Diamond Brothers offered me a significantly better price than most of the others. Their offer was fair, competitive, and made without any pressure—something I really appreciated.

What stood out even more was their impressive collection of watches on display. Whether you're a serious collector or just browsing, it's clear they take pride in curating high-quality timepieces.

Ben and his team were incredibly friendly, genuine, and professional throughout the entire process. It's rare to come across a business that combines great service with such honest and welcoming staff. I would highly recommend doing business with them, whether you're buying or selling. They’re a top-notch team and definitely worth a visit.

Justin K

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Very Trustworthy - The most important aspect of being a watch dealer!

Having dealt with Ben from Diamond Brothers over an extended period, I can wholeheartedly recommend him as one of the most reliable dealers in the watch industry. His integrity and commitment to his word are exceptional - when Ben makes a promise or quote, you can count on it being honored completely.
In today's watch market, where trust has unfortunately become increasingly rare and many dealers fail to follow through on their commitments, Ben stands out as a beacon of old-school professionalism. He conducts business with genuine transparency and maintains the highest ethical standards throughout every transaction.
Whether you're buying, selling, or simply seeking expert advice, Ben's expertise and honest approach make him an absolute pleasure to work with. His reputation is well-earned, and you can engage with complete confidence knowing you're dealing with someone who truly values long-term relationships over quick profits.
I wouldn't hesitate to recommend Diamond Brothers to anyone looking for a trustworthy, professional watch dealer who still believes that a person's word means something.
It's worth the trip to London!

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Rolex watch

Dear Ben and Charlie,
Thank you so much for my beautiful watch! I truly appreciate your patience, support and efforts during this process. Especially that you brought it with you to Amsterdam! It was absolutely amazing doing business with you both. The service has been amazing and I really appreciate everything you’ve done! Highly recommend them to anyone! Thank you again and I wish you guys the best of luck🙏

July 22, 2025
Unprompted review

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