Diamond Brothers Reviews 

166
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely welcoming, professional, and exceptionally knowledgeable about the luxurious timepieces available. Consumers deeply appreciate the smooth transactions, reliable communication, and the pristine condition of the products provided. Buyers often note the reassuring online purchasing process, stating that staff go above and beyond to provide helpful advice. People looking to buy or sell watches consistently find the overall service to be trustworthy, efficient, and entirely hassle-free. Many patrons express eagerness to return for future purchases and confidently recommend the business to others.

What people talk about most

Staff

Reviewers express immense satisfaction with the staff, highlighting their professional, welcoming, and... See more

Product

Users describe positive interactions with product, consistently praising the exceptional quality and... See more

Service

Customers consistently note positive experiences with service, highlighting a first-class buying experience... See more

User experience

Customers report extremely positive experiences with user experience, highlighting first-class service from... See more

Quality

People report high satisfaction with the quality of the products and service. Consumers highlight that items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service and extremely trustworthy! Purchased my Rolex before they had their new shop, for once I didn’t feel pressured to buy anything, they were very welcoming and made sure I knew I could co... See more

Rated 5 out of 5 stars

Pleasure doing business with diamond brothers! All questions answered straight away and even after purchase! give measurements of wrist to have links taken out of watch to fit correctly which they did... See more

Rated 5 out of 5 stars

I stumbled upon the Diamond Brothers whilst up in London looking for my next watch to save up for. I was admiring the beautiful timepieces in their window when I was beckoned in. Ben and Charlie w... See more

Rated 5 out of 5 stars

Bought my first Rolex from these guys, they’ve been professional, amazing and helpful from the start. So happy with my purchase from them, Ben in particular has been great, they go over and above. Can... See more


Company details

  1. Jeweler
  2. Jewelry Store
  3. Watch Repair Service
  4. Watch Store

Written by the company

Jewellery and Watch Retailer. We specialise in luxury watches, fine jewellery, bespoke jewellery & watches repairs including servicing and polishing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(166)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend DB

Bought 2 watches from them and the service has smooth sailing. Highly recommend them if you are looking to purchase. Always polite and helpful.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Diamond brothers experience

Known the owners for almost 2 years. Always looked after. Great prices, great experience. Always professional. Highly recommend if you’re looking for actual jewellers who know what they are doing and selling. Will continue to purchase my jewellery and other accessories from here. Best in the game🙌🫡

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great service by Ben

Served by Ben, who provided exceptional service. I’ll definitely be returning soon to purchase another watch and would highly recommend. He was very consultative, quickly understood what would suit me best, and guided me towards the right decision.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth process

Bought a watch from Diamond Brothers in Mayfair and had a great experience. Dealt with Ben who was easy to talk to, knew his stuff and didn’t make it feel like a hard sell.

He walked me through a few options and helped me land on something I’m really happy with. Whole process was smooth and straightforward.

Would definitely recommend and I’ll be back.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

I was passing by when I spotted a watch…

I was passing by when I spotted a watch in the window so I went in to try it on. The gentlemen inside were charming. They took the time to answer all my questions and let me try on quite a few watches until I settled for the one I loved. I didn’t feel rushed at all which I really appreciated. If you’re passing by don’t hesitate to go in. It’s been a while since I’ve had an in store experience as pleasant as this one. I’ll be back I’m sure!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Very good team

If you visit the store, you will find Ben there who will definitely be very kind and solve any problem. All the guys there are professionals.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Wouldn’t go anywhere else

These guys are absolutely amazing, they source the watches so quickly, we’ve got 2 Rolexes from here and honestly their quality is next to none! Quick replies and really high professionalism and very prompt! They’re amazing at what they do and hope they continue doing well in their business! Strongly recommend!!! I hope to come here again for yet another watch haha

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great stock and great Guys!

I stumbled upon the Diamond Brothers whilst up in London looking for my next watch to save up for. I was admiring the beautiful timepieces in their window when I was beckoned in.
Ben and Charlie were very welcoming, despite me saying I wasn’t looking to buy that day. There was no pressure or hard sell, and they were keen I experience some of their lovely watches including insisting I try on a Richard Mille RM010 they have for sale.
We happily chatted watches for ages, until I had to make a move, when they very kindly gifted me a couple of their handsome Diamond Brothers baseball caps!
Great guys, great stock, and I’m sure I’ll be back to get a watch in the future.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Harrison

Sold a Yacht-Master to Diamond Brothers Jewellery and had a great experience from start to finish. Harrison provided excellent customer service, the transaction was smooth, and payment was received immediately. Had a great chat with the lads as well — really friendly, professional guys. Would definitely recommend.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I purchased a Rolex Daytona watch from The Diamond Brothers and the whole experience was 10/10. Great customer service and amazing store in a great location. Highly reccomend! thanks so much guys!

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Pleasure doing business with diamond brothers!

Pleasure doing business with diamond brothers! All questions answered straight away and even after purchase! give measurements of wrist to have links taken out of watch to fit correctly which they did with no hassle at all with the extra links put in the box. My son bought the watch online which was in fab condition, polished and serviced before recieving it, communication was great! Would deffo recommend and will be using again! Thanks for a great smooth experience.

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

Had such an amazing experience working with the team at Diamond Brothers! Very accommodating and helpful. I would work with them again.

December 29, 2025
Unprompted review

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