Diamond Brothers Reviews 

166
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely welcoming, professional, and exceptionally knowledgeable about the luxurious timepieces available. Consumers deeply appreciate the smooth transactions, reliable communication, and the pristine condition of the products provided. Buyers often note the reassuring online purchasing process, stating that staff go above and beyond to provide helpful advice. People looking to buy or sell watches consistently find the overall service to be trustworthy, efficient, and entirely hassle-free. Many patrons express eagerness to return for future purchases and confidently recommend the business to others.

What people talk about most

Staff

Reviewers express immense satisfaction with the staff, highlighting their professional, welcoming, and... See more

Product

Users describe positive interactions with product, consistently praising the exceptional quality and... See more

Service

Customers consistently note positive experiences with service, highlighting a first-class buying experience... See more

User experience

Customers report extremely positive experiences with user experience, highlighting first-class service from... See more

Quality

People report high satisfaction with the quality of the products and service. Consumers highlight that items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service and extremely trustworthy! Purchased my Rolex before they had their new shop, for once I didn’t feel pressured to buy anything, they were very welcoming and made sure I knew I could co... See more

Rated 5 out of 5 stars

Pleasure doing business with diamond brothers! All questions answered straight away and even after purchase! give measurements of wrist to have links taken out of watch to fit correctly which they did... See more

Rated 5 out of 5 stars

I stumbled upon the Diamond Brothers whilst up in London looking for my next watch to save up for. I was admiring the beautiful timepieces in their window when I was beckoned in. Ben and Charlie w... See more

Rated 5 out of 5 stars

Bought my first Rolex from these guys, they’ve been professional, amazing and helpful from the start. So happy with my purchase from them, Ben in particular has been great, they go over and above. Can... See more


Company details

  1. Jeweler
  2. Jewelry Store
  3. Watch Repair Service
  4. Watch Store

Written by the company

Jewellery and Watch Retailer. We specialise in luxury watches, fine jewellery, bespoke jewellery & watches repairs including servicing and polishing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(166)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brought my first watch from diamond…

Brought my first watch from diamond brothers , Outstanding service from start to finish. will definitely be using them for my next purchase and highly recommend to any one wanting to buy a watch , great service 👌🏽

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from Ben

Amazing service from Ben. Needed the watch same day as I had an event to go to and it was couriered to my address. Will def be using Diamond Bros again.

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

Recently bought a 2018 Rolex Submariner…

Recently bought a 2018 Rolex Submariner Bluesy, they told me before posting that they would send me a 2019 date instead which was great! Watch turned up quickly in immaculate condition with box and papers and customer service was great. Would highly recommended

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Rolex Yatchmaster purchase

The team at Diamond Brothers were very helpful & attentive throughout the buying process. The Rolex Yatchmaster I purchased is in great condition and came with a full set of box & papers.

Ill be back in the future 100%.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks

the watch was a bit tight for me but they sent me an extension bracelet free of charge , thanks for the help

May 8, 2025
Rated 5 out of 5 stars

Fun purchase

Really easy to deal with and accommodating. Prices very good and one of the few places to offer finance in the pre-owned market. Watch arrived day after purchase and exactly as described.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service from start to finish

Outstanding service from start to finish.
Sourced a Rootbeer for me, the entire process from contact to me receiving the watch was just days !
Couldn’t be happier and will be using this company again for further purchases as well as recommending to friends and family.
I personally dealt with Ben, who was outstanding, without a doubt they all are.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I am very new to Rolex watches but knew exactly what I wanted. I didn’t want a new model as I was after 26” Datejust and I am not so keen on the new ladies designs. However, buying a secondhand Rolex obviously has all sorts of pitfalls especially for a novice!
I came across Diamond Brothers and was so pleased I did. Charlie guided me through the process without being patronizing with my lack of knowledge, always so kind and patient, especially as I had a bit of a health hiccup during the buying process. Again, he dealt with me so kindly and held the watch I had chosen until I was well enough to collect. Well, that day arrived to day and the watch was as beautiful as I imagined. Thank you Charlie. It has been a real pleasure dealing with you and I would not hesitate in recommending Diamond Brothers to friends and family. Excellent service. Thank you Charlie.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Ben was fantastic

Ben was fantastic

I bought a Daytona off the website unfortunately it was sold the next day Ben sourced me one and delivered next morning

I would recommend diamond brothers 👌👍

March 10, 2025
Rated 5 out of 5 stars

bsolute first class service I couldn’t…

bsolute first class service I couldn’t fault these pair both professional efficient and the quality of service was 10/10 after speaking with another jeweller in the arcade and them both providing me with the information required I messaged these guys sourced me the watch in a few days travelled from Birmingham and they were flawless with their knowledge and service

Couldn’t have asked for a better jeweller

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Ben and Charlie both helped work with the budget I had and managed to get the most beautiful Rolex Datejust for me they added the extra links I needed at no extra cost and supplied and fitted the diamond bezel I wanted for a reasonable price would highly recommend using this company to buy ur watch from. I will definitely be back again

March 5, 2025
Unprompted review

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