Diamond Brothers Reviews 

166
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely welcoming, professional, and exceptionally knowledgeable about the luxurious timepieces available. Consumers deeply appreciate the smooth transactions, reliable communication, and the pristine condition of the products provided. Buyers often note the reassuring online purchasing process, stating that staff go above and beyond to provide helpful advice. People looking to buy or sell watches consistently find the overall service to be trustworthy, efficient, and entirely hassle-free. Many patrons express eagerness to return for future purchases and confidently recommend the business to others.

What people talk about most

Staff

Reviewers express immense satisfaction with the staff, highlighting their professional, welcoming, and... See more

Product

Users describe positive interactions with product, consistently praising the exceptional quality and... See more

Service

Customers consistently note positive experiences with service, highlighting a first-class buying experience... See more

User experience

Customers report extremely positive experiences with user experience, highlighting first-class service from... See more

Quality

People report high satisfaction with the quality of the products and service. Consumers highlight that items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service and extremely trustworthy! Purchased my Rolex before they had their new shop, for once I didn’t feel pressured to buy anything, they were very welcoming and made sure I knew I could co... See more

Rated 5 out of 5 stars

Pleasure doing business with diamond brothers! All questions answered straight away and even after purchase! give measurements of wrist to have links taken out of watch to fit correctly which they did... See more

Rated 5 out of 5 stars

I stumbled upon the Diamond Brothers whilst up in London looking for my next watch to save up for. I was admiring the beautiful timepieces in their window when I was beckoned in. Ben and Charlie w... See more

Rated 5 out of 5 stars

Bought my first Rolex from these guys, they’ve been professional, amazing and helpful from the start. So happy with my purchase from them, Ben in particular has been great, they go over and above. Can... See more


Company details

  1. Jeweler
  2. Jewelry Store
  3. Watch Repair Service
  4. Watch Store

Written by the company

Jewellery and Watch Retailer. We specialise in luxury watches, fine jewellery, bespoke jewellery & watches repairs including servicing and polishing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(166)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

purchased a Rolex

recently purchased a Rolex from Diamond Brothers, and I couldn’t be happier with my experience. The watch itself is absolutely stunning. Highly recommend, Ben was amazing from start to finish.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Brought my new piece from their website and the watch was delivered to me 24hrs later.
Great communication from start to finish.
We definitely be using these guys again.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Rolex Datejust Bussdown

Charlie and Ben went above and beyond for me! It was the first time I was purchasing a Rolex Bussdown watch and they made me feel at ease along with having the knowledge! Diamond Brothers were able to source my dream watch and I couldn’t be any happier! I recommend them all the way and will definitely be back soon 🙌🏼🙌🏼

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Honest Reliable Traders…

Have used the guys at Diamond Brothers for the last 4 years now. They have helped me source some fantastic time-pieces for my collection. And have been VERY fair when I have traded watches back in with them.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

purchased a Rolex

I recently purchased a Rolex from Diamond Brothers, and I couldn’t be happier with my experience. The watch itself is absolutely stunning. What really made the experience exceptional was the service. Ben is the best! He was knowledgeable, patient, and made sure I found the perfect watch. His expertise and customer-first approach made the entire process seamless and enjoyable. If you’re looking for top-tier service and a luxury timepiece, I highly recommend Diamond Brothers specifically Ben. I’ll definitely be coming back for my next piece!

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

I was on the hunt for a discounted Rolex for my collection when I came across Diamond Brothers. The first thing that stood out to me was their 100% positive reviews. That’s where I met Ben. After discussing my options, he informed me that the watch I had seen online was sold, but he could find another one for me. I was excited when Ben managed to secure a replacement within 24 hours, especially given its rarity.

The next day, I went to collect the watch, and Ben was an absolute gentleman. The customer service was fabulous, and we closed the deal smoothly. However, the following day, I noticed a minor cosmetic imperfection, so I returned to see Ben. He was incredibly helpful and immediately offered to replace it without hesitation. I mentioned that I was going on holiday for three weeks the next day, and Ben kindly suggested I can wear the watch during my trip if i want to and come back to him afterward for the replacement.

When I returned, I contacted Ben, and once again he found another piece for me within 24 hours—this one even a year newer than the original! When I met him again, the watch was in pristine condition, exactly what I wanted for my collection. Ben facilitated a straightforward swap, and I can’t thank him and Charlie enough for their kindness and the exceptional buying experience.

I've encountered several high-end watch dealers, but I've never met anyone quite like Ben. If you’re looking for a Rolex, he has incredible connections and can help you find exactly what you need. Diamond Brothers will definitely be my go-to place for watches from now on!

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service. Constant communication which was greatly appreciated. I will be using this company again in the not too distant future.

January 29, 2025
Rated 5 out of 5 stars

Smooth deal!

I dealt with Charlie from Diamond brothers. Absolute gent and managed to source me the watch I wanted for the price I wanted to. Trust these guys!!

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Once you’ve dealt with these guys, you will never go elsewhere!

I brought my first Rolex with these guys and I’ve just sold one with them. Really great service yet again and super fast turn around. Spoke to them yesterday, agreed a great price, sent it special delivery, it arrived with them today and I’ve already been paid. Absolutely over the moon, thank you so much guys! I will never go anywhere else.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company. Wife is over the moon with her day-date.

In the famous words of Arnie “I’ll be back”

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Thoroughly professional and responsive

Happened across Diamond Brothers whilst browsing for a pre-owned Rolex for my partner - ordered and paid then for a watch I knew she’d prefer with them - messaged to ask about swapping, etc and Ben immediately said “no problem” - watch dispatched, properly polished and prepared, same day - service, communications and product quality all absolutely outstanding! Thank you so much - she loves it!

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Sourced and Sold

I went to Diamond brothers with a unique specification. I contacted them via instagram and they did not judge me without seeing me (like some established jewellers would). I gave my timeframe and the watch I was looking for was sourced much in advance of the time frame. Great communication and service provided. Thank you Ben for your service, it was a pleasure.

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a ladies watch from these guys

Ordered a ladies watch from these guys. They went above and beyond to make sure I was happy with the watch. Absolutely love the watch - came as described. Sent a video once the watch was polished and kept me updated. The came with the box and paperwork all in order, delivery was fast too. Extremely friendly and overall great experience. Would definitely recommend and use these guys again. Thank you so much!🙌🏻❤️

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Immaculate customer experience

These guys go above and beyond for their customers, purchased a datejust 41mm last year and returned this year to purchase another datejust 26mm

Immaculate condition, box papers the lot. And the pricing was absolutely spot on!

Highly recommend if you are in the market for a Rolex!!

Thanks guys!

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

10/10

I purchased my watch from diamond brothers and the customer service was 10/10.
Very with my purchase and service! Would definitely recommend them to everyone!

September 2, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look