Diamond Brothers Reviews 

166
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely welcoming, professional, and exceptionally knowledgeable about the luxurious timepieces available. Consumers deeply appreciate the smooth transactions, reliable communication, and the pristine condition of the products provided. Buyers often note the reassuring online purchasing process, stating that staff go above and beyond to provide helpful advice. People looking to buy or sell watches consistently find the overall service to be trustworthy, efficient, and entirely hassle-free. Many patrons express eagerness to return for future purchases and confidently recommend the business to others.

What people talk about most

Staff

Reviewers express immense satisfaction with the staff, highlighting their professional, welcoming, and... See more

Product

Users describe positive interactions with product, consistently praising the exceptional quality and... See more

Service

Customers consistently note positive experiences with service, highlighting a first-class buying experience... See more

User experience

Customers report extremely positive experiences with user experience, highlighting first-class service from... See more

Quality

People report high satisfaction with the quality of the products and service. Consumers highlight that items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service and extremely trustworthy! Purchased my Rolex before they had their new shop, for once I didn’t feel pressured to buy anything, they were very welcoming and made sure I knew I could co... See more

Rated 5 out of 5 stars

Pleasure doing business with diamond brothers! All questions answered straight away and even after purchase! give measurements of wrist to have links taken out of watch to fit correctly which they did... See more

Rated 5 out of 5 stars

I stumbled upon the Diamond Brothers whilst up in London looking for my next watch to save up for. I was admiring the beautiful timepieces in their window when I was beckoned in. Ben and Charlie w... See more

Rated 5 out of 5 stars

Bought my first Rolex from these guys, they’ve been professional, amazing and helpful from the start. So happy with my purchase from them, Ben in particular has been great, they go over and above. Can... See more


Company details

  1. Jeweler
  2. Jewelry Store
  3. Watch Repair Service
  4. Watch Store

Written by the company

Jewellery and Watch Retailer. We specialise in luxury watches, fine jewellery, bespoke jewellery & watches repairs including servicing and polishing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(166)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service 5*

I have new bought and sold several watches with Ben and Charlie at Diamond Brothers. They offer an excellent service, every transaction has been quick and easy. I highly recommend choosing them for all of your watch and jewellery needs.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Charlie and Ben gave me great advice…

Charlie and Ben gave me great advice when choosing a watch for myself. They clearly had great experience/ knowledge and had a wide selection to choose from which I was very impressed with, they gave me full peace of mind that what they were selling was 100% authentic. Definitely recommend.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

5***** would recommend

5*****
Really happy with purchase from Diamond brothers, it's not the first time I had brought with them and the service was exceptional as always very helpful and would definitely recommend best prices on the market

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service!…

Absolutely fantastic service from the guys at Diamond Brothers. Was looking to part exchange my current watch for a new one and came across them on instagram. They were super helpful over message and booked me in quickly for an appointment. I shopped around a bit before this so I know they gave me a great deal and even advised me on which watch would be the best investment piece. Will definitely be back again in the future. Thanks a lot guys!

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, knowledgeable, and fair prices

Friendly, knowledgeable, and fair prices.

The guys at diamond brothers created me a custom item of diamond jewellery for my girlfriend. We’re both over the moon with how it has come out and the brothers took us through the process excellently. Highly recommend.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Loveliest brothers!

Loveliest brothers!! Got a day-date for my birthday, they were super helpful and I could not be more happy. They even change the bracelet of my watch for a better one. 100% recommended with a wide range of watches and price.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

If your in the market for a nice watch…

If your in the market for a nice watch these are the guys to see , Iv been a bit of a nightmare changing my mind on witch watch I wanted kept going back to the guys and changing ect , nothing was ever to much for them. Watch is mint nice and clean and polished well, and a decent price as well the service I received was spot on. I will recommend this company to all my friends and family
Thanks again guys

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Ladies Rolex

What a great experience, just nice pleasant and helpful guy's who really know their stuff. We will be back and will highly recommend, Pete / Lynne

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Top tier service

Top tier service, always professional with a great selection of watches. I have already recommended them to all my friends and family.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service always

Both my husband and I use this company with our Rolexes, we wouldn’t use anybody else friendly trustworthy service
We highly recommend to everybody

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Best watch company ever.

I Bought my watch with diamond brothers and honestly I’ll never go to another place theses guys are my watch guys forever. The customer service is amazing, communication, the quality of the products like I’m talking everything is the best. I’ll forever recommend to anyone and I’ll always be back for sure.

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

What a fantastic experience I had…

What a fantastic experience I had buying my first Rolex watch of the diamond brothers Charlie and Ben was so helpful and knowledgeable, i couldn’t recommend these guys enough I will definitely be back… ⭐️

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Diamond Brothers - Amazing Service and Excellent Quality.

I went to Hatton garden to buy a Rolex for my husbands 60th birthday and I got talking to Ben.
He showed me various options within my budget, he was so helpful and I felt very comfortable and not pressured into making an instant decision.
I actually bought from Ben a few weeks later and was so happy. I then purchased another Rolex for myself a few months after, I know I made the right choice.
He has been in Hatton garden for years and I could tell he loved his job as he was so knowledgeable.
My advice to anyone who reads this is go and see Ben at Diamond Brothers.
He is now my personal jeweller and has repaired my rings and cleaned my jewellery and more recently I purchased a bangle and a diamond tennis bracelet. I would highly recommend Diamond Brothers to anyone looking for a first class professional service. Thank you Diamond Brothers your great!!

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

First class

Dealt with Ben and Charlie a few times now and every time has been first class service, they helped me source exactly what I needed and within no time at all. I couldn’t recommend the Diamond Brothers enough.

July 5, 2024
Unprompted review

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