Diamond Brothers Reviews 

166
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely welcoming, professional, and exceptionally knowledgeable about the luxurious timepieces available. Consumers deeply appreciate the smooth transactions, reliable communication, and the pristine condition of the products provided. Buyers often note the reassuring online purchasing process, stating that staff go above and beyond to provide helpful advice. People looking to buy or sell watches consistently find the overall service to be trustworthy, efficient, and entirely hassle-free. Many patrons express eagerness to return for future purchases and confidently recommend the business to others.

What people talk about most

Staff

Reviewers express immense satisfaction with the staff, highlighting their professional, welcoming, and... See more

Product

Users describe positive interactions with product, consistently praising the exceptional quality and... See more

Service

Customers consistently note positive experiences with service, highlighting a first-class buying experience... See more

User experience

Customers report extremely positive experiences with user experience, highlighting first-class service from... See more

Quality

People report high satisfaction with the quality of the products and service. Consumers highlight that items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service and extremely trustworthy! Purchased my Rolex before they had their new shop, for once I didn’t feel pressured to buy anything, they were very welcoming and made sure I knew I could co... See more

Rated 5 out of 5 stars

Pleasure doing business with diamond brothers! All questions answered straight away and even after purchase! give measurements of wrist to have links taken out of watch to fit correctly which they did... See more

Rated 5 out of 5 stars

I stumbled upon the Diamond Brothers whilst up in London looking for my next watch to save up for. I was admiring the beautiful timepieces in their window when I was beckoned in. Ben and Charlie w... See more

Rated 5 out of 5 stars

Bought my first Rolex from these guys, they’ve been professional, amazing and helpful from the start. So happy with my purchase from them, Ben in particular has been great, they go over and above. Can... See more


Company details

  1. Jeweler
  2. Jewelry Store
  3. Watch Repair Service
  4. Watch Store

Written by the company

Jewellery and Watch Retailer. We specialise in luxury watches, fine jewellery, bespoke jewellery & watches repairs including servicing and polishing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

166 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(166)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These guys are brilliant they really…

These guys are brilliant they really know their vintage Rolex!! Pity Rolex themselves don’t understand their vintage models !!! Went to Hatton Garden and had a lovely experience with them, 2 genuine lovely brothers who we would recommend. I have gone back twice now with things and they have sorted no problem!! They know their stuff .. highly recommend x

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience with Diamonds…

Amazing experience with Diamonds brothers...I will definitely be a repeat customer!

I was first in contact with a few very well known and largely followed UK jewellers for 2 months, trying to find the specific model I was looking for, no luck.

After contacting Diamonds Brothers, they found what I was looking for, exact model, year, box, papers and the watch is in mint condition.

In 6 days my watch was found, prepared and collected!

They also provided recommendations and support with insuring the watch, so the watch would be insured as soon as I left with it.

Thanks again.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Top class service!

Ben and Charlie were, and continue to be so incredibly helpful throughout the purchase of my watch. They've been there for servicing afterward and even helped with some of my other watches/advice when I needed them.

Could not recommend these guys more!

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Diamond Brothers are Diamonds

Both Charlie and Ben provided great customer service from start to finish. I had lots of concerns with making such a big purchase without having seen the watch in person but I was reassured throughout the process and the watch has arrived exactly as described and is perfect. I will be dealing with them again.

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Will always come back here!

I purchased my very first Rolex today and I can honestly say I’m overwhelmed at the service.

From start to finish it was seamless, I dealt with the Diamond Brothers on Instagram after finding their account by chance. After a week of deciding, then being patient and will to help every step of the way. I received my beautiful 36mm watch today and she’s a beauty!

Thankyou so much, I can’t thank you enough x

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you, Ben! You were genuine, helpful, friendly and honest. I hope to do business with you in the future!

Highly recommend in this mine field jewellery / watch sector!

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

I purchased my first Rolex from Diamond Brothers for my birthday. amazing customer service thanks to both the boys they managed to get me exactly what I wanted and will definitely be purchasing of them again!

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

Professional service

Purchased a watch from Diamond brothers and was delighted with the service I received, staff are very knowledgeable and do all they can to make everything perfect. I would highly recommend to anyone.

July 31, 2021
Unprompted review

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