Diamond Furniture Reviews 

1,495
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the showroom staff for being exceptionally helpful, patient, and knowledgeable, making the entire purchasing process feel relaxed and entirely pressure-free. Shoppers also praise the gorgeous, superior quality furniture and express great satisfaction with the smooth, professional delivery services provided by the team. However, some customers also noted issues regarding unexpected delivery delays and exceptionally long waiting times for their furniture orders. A few reviewers expressed frustration over a lack of proactive communication from the store and disappointing post-sales support when addressing product concerns. People mentioned that updates were missing unless they actively chased for information about their delayed shipments.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently helpful,... See more

Product

Clients share positive opinions on product quality, highlighting gorgeous items and beautiful showrooms.... See more

Service

People report positive experiences with service, highlighting knowledgeable and friendly staff who go to... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the professional, responsive, and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that items arrive on time with polite and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Choosing a new couch I find is one of the most difficult decisions…comfort vs style, colour vs kids it’s relentless! Step in magic Mike! Couldn’t have been more helpful and objective, didn’t go for th... See more

Rated 5 out of 5 stars

Wonderful experience in Diamond furniture. All of my many questions answered accurately and patiently. there is a wide selection of superior quality furniture and other interior items, beautiful mirro... See more

Rated 5 out of 5 stars

It was a very pleasant environment and nobody pushed us into making a decision. The atmosphere was warm and welcoming. Mike was extremely helpful towards us and gave us time and space to make up our... See more

Rated 5 out of 5 stars

Ordered a sofa today, beautiful quality. The lady we dealt with today and the young man yesterday were so helpful with all our queries. Looking forward to receiving the sofa, its a few months wait but... See more


Company details

  1. Furniture Store

Written by the company

100% Irish owned, making your home everything it can be! Experts in handmade, customised furniture. Located on the Longmile Road, Dublin 12. Retail excellence Home Interiors Store of the year 2021

DIAMOND FURNITURE

Written by the company

Custom Collection
Bring your own style to life with our inspirational range of Custom Furniture. Choose your perfect piece and customise your look with our extensive selection of finishes, colours and sizes. With so many options to choose from you're sure to source beautiful pieces unique to you and your home.
Will and Co
Will and Co is our EXCLUSIVE signature collection of beautiful beds, dining tables, chairs and sofas. Designed by William Diamond with passion and purpose, to the highest standards, just for you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,495)

237 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

We had good initial ideas on our furniture needs but Mike made it easy to get to the right decision - a real expert who was able to make our ideas work

January 11, 2026
Rated 5 out of 5 stars

10/10….. again!

Another fabulous experience with diamond furniture. Mike made sure the process was seamless and was a pleasure to deal with.

January 6, 2026
Rated 5 out of 5 stars

Special thank you to Nicola in Customer Service!

Special thank you to Nicola in Customer Service for going above and beyond to get us sorted with a new bed. We had ongoing issues with a bed we bought 3 years ago. Unfortunately it was out of warranty, but we were offered a considerable discount on a new bed with all the assembly, delivery and removal included. She made communication really quick, and professional. I’d like to thank Nicola for understanding our situation and actioning fast, so we would have a bed as soon as possible. She is a credit to your team! Also the removal/delivery team were very helpful. Thank you all!

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Guaranteed delivery 2 weeks nefore xmaswitjout notice tracker date says arrivi g in warehouse December 23rd…

Really disappointed and let down.i bought couches on 30th of October.meeded the. For xmas.sales rep advised they would definitely be in 2 weeks before Christmas
Up to Friday tracker said they would be at the warehouse on December 16th. Now that has come
Hanged to December 23rd. Np one contacted me
Old suite gone
Christmas get together for this weekend cancelled. Visitors due on 22nd
Not so much as a phone call or explanation
I trusted the sales rep.i explained that I would only order if guaranteed to have the.m well in time for Christmas
I feel duped

October 30, 2025
Rated 5 out of 5 stars

I was greeted by Mike

I was greeted by Mike. I found him very professional,knowledgeable and very friendly. He went over and above to help. Can't recommend Mike and Diamond furniture highly enough.

December 12, 2025

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