Diamond Furniture Reviews 

1,500
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 251 reviews, reviewers overwhelmingly had a great experience with this company, often mentioning the wonderful showroom environment and gorgeous products. Customers frequently praise the exceptionally knowledgeable and friendly staff for offering helpful advice without putting any pressure on buyers. Consumers are also delighted with the superior quality and wide selection of furniture available for their homes. However, some reviewers were not happy with extended delivery delays and a complete lack of proactive communication from the team. A few other people also felt that post-purchase customer support was frustratingly unhelpful and slow when trying to resolve problems. Furthermore, a small group of consumers expressed disappointment over damaged items and below-standard quality upon finally receiving their orders.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally helpful,... See more

Product

Customers consistently report positive experiences with product quality, highlighting gorgeous items and... See more

Service

Clients share positive opinions on service, highlighting helpful and efficient assistance from knowledgeable... See more

Customer service

Consumers find customer service to be positive, highlighting professional, responsive, and helpful support... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide split in consumer experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with our experience at Diamond Furniture Dublin. Dylan was very helpful and efficient and spent time with us giving us advice and showed us lots of options for our Orbit Customised Counte... See more

Rated 5 out of 5 stars

Wonderful experience in Diamond furniture. All of my many questions answered accurately and patiently. there is a wide selection of superior quality furniture and other interior items, beautiful mirro... See more

Rated 5 out of 5 stars

It was a very pleasant environment and nobody pushed us into making a decision. The atmosphere was warm and welcoming. Mike was extremely helpful towards us and gave us time and space to make up our... See more

Rated 5 out of 5 stars

Ordered a sofa today, beautiful quality. The lady we dealt with today and the young man yesterday were so helpful with all our queries. Looking forward to receiving the sofa, its a few months wait but... See more


Company details

  1. Furniture Store

Written by the company

100% Irish owned, making your home everything it can be! Experts in handmade, customised furniture. Located on the Longmile Road, Dublin 12. Retail excellence Home Interiors Store of the year 2021

DIAMOND FURNITURE

Written by the company

Custom Collection
Bring your own style to life with our inspirational range of Custom Furniture. Choose your perfect piece and customise your look with our extensive selection of finishes, colours and sizes. With so many options to choose from you're sure to source beautiful pieces unique to you and your home.
Will and Co
Will and Co is our EXCLUSIVE signature collection of beautiful beds, dining tables, chairs and sofas. Designed by William Diamond with passion and purpose, to the highest standards, just for you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 92% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,500)

242 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Special thank you to Nicola in Customer Service!

Special thank you to Nicola in Customer Service for going above and beyond to get us sorted with a new bed. We had ongoing issues with a bed we bought 3 years ago. Unfortunately it was out of warranty, but we were offered a considerable discount on a new bed with all the assembly, delivery and removal included. She made communication really quick, and professional. I’d like to thank Nicola for understanding our situation and actioning fast, so we would have a bed as soon as possible. She is a credit to your team! Also the removal/delivery team were very helpful. Thank you all!

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Guaranteed delivery 2 weeks nefore xmaswitjout notice tracker date says arrivi g in warehouse December 23rd…

Really disappointed and let down.i bought couches on 30th of October.meeded the. For xmas.sales rep advised they would definitely be in 2 weeks before Christmas
Up to Friday tracker said they would be at the warehouse on December 16th. Now that has come
Hanged to December 23rd. Np one contacted me
Old suite gone
Christmas get together for this weekend cancelled. Visitors due on 22nd
Not so much as a phone call or explanation
I trusted the sales rep.i explained that I would only order if guaranteed to have the.m well in time for Christmas
I feel duped

October 30, 2025
Rated 5 out of 5 stars

I was greeted by Mike

I was greeted by Mike. I found him very professional,knowledgeable and very friendly. He went over and above to help. Can't recommend Mike and Diamond furniture highly enough.

December 12, 2025
Rated 5 out of 5 stars

Mike was terrific

Mike was terrific! He was very knowledgeable, pleasant to work with, patient and did not rush us at all. We really felt that he was interested in earning our loyalty and wanted us to find the best options vs rushing us to close the sale. We would recommend working with Mike unreservedly.

December 11, 2025
Rated 5 out of 5 stars

Top class job

Martin and Jack did a top class job delivering my sideboard. I’d completely underestimated the size of it and they brought it up 3 flights of stairs to my apartment. Can’t thank them or recommend their service enough. Thanks Lads🙌

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience and what impressed…

Excellent experience and what impressed me more was the after sale service.

We had bought our couch 2 years ago and we’re very pleased with the service throughout. From the beginning right to the point of delivery we were kept in the loop and constantly informed.

Approx 2 years on we had noticed the couch had slightly dipped in one corner. Within a week of contacting the sales manager we had a visit from an upholsterer who had us sorted in minutes. The couch is perfect again. I was so impressed with the after sales care.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Choosing the impossible..

Choosing a new couch I find is one of the most difficult decisions…comfort vs style, colour vs kids it’s relentless! Step in magic Mike! Couldn’t have been more helpful and objective, didn’t go for the easy sale, made sure I had thought through everything, looked at my room and suggested colours,land fabrics..excellent experience

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful

I recently visited this beautiful store, and a lovely gentleman named Mike assisted me very patiently and professionally. The store is absolutely stunning, and I cannot wait to have a piece of it in my home!
Andrea

December 1, 2025
Rated 5 out of 5 stars

Good Customer Service

I ordered a Finley chair today and there was a discrepancy between the web price and the price in the store. When I pointed it out they stood over the lower (Web) price and made the purchase a pleasurable experience.

December 1, 2025
Rated 5 out of 5 stars

All the staff were very helpful and…

All the staff were very helpful and accommodating. Anita was especially fantastic.She took the time to go over every detail of the furniture we were considering, explaining the pros and cons of each piece. Her guidance made it so much easier for us to decide, and the entire purchase process was smooth and enjoyable!

November 30, 2025

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