Diamond Resorts Reviews 

BUYER BEWARE! HORRIBLE! Got SCAMMED! They told us that if we bought a smaller package, we could use it for all of the locations and cruises etc. we went ahead so that we could use it for our 10th anniversary. NONE of what they said was true. The amount of pressure they put on us was INSAINE! They literally wouldn’t let us leave and kept sending more people in to turn on more pressure. It turns out we can’t use any points except to low huge facilities if they are even available and we have to go to another sales pitch for 90 minutes! Each time! Out of their 500 locations, we get the choice of 20 and none of what they promised us!

Diamond Resort (Hilton Grand Vacations) kept us trapped in their sales presentation and wouldn’t let us go until we purchased with them. On top of trapping us and not letting us go when we had told them we were not interested, they lied about the perks of timeshare. There were a few selling points that had piqued our interest, which turned out to be completely untrue:  

 We were told that we would be buying property—timeshares are NOT the same as owning property.  

We were told that this property would allow us to earn a passive income. According to the salesman, renting out our timeshare would be simple, and we would be earning money in no time. We have discovered that it is nearly impossible to rent out the timeshare, and that it actually costs money to attempt to list it.  

We were told that the timeshare would increase in value, and we would be able to re-sell it later on. Again, this was a total lie. 

Do yourself a favor and steer clear of Hilton, as they will dupe you into a contract as well.

I've owned Diamond resorts for 20 years. Can't get rid of it. Spent $20k initially. Pay $1700 annually. 20 years of pain and torture trying to use points at 2 and 3 star places that are extremely limited.

Falsely advertising clean and beautiful resorts, while checking an Owner into a filthy outdated resort. All they want is money and won't bother to address your concerns. Poorly managed resorts, Hilton!

Called the 928-282-1777 number on Los Abrigados website to inquire about a stay needing four units. This after talking with our timeshare reservations, serviced by Diamond Resorts.

Telephone prompt said press 2 for Club Members. I did. At the outset of this discussion, the agent was rude, then became surly, when our club membership was not Diamond/Hilton. He transferred me to the front desk at the resort. The desk agent was not as confrontational and transferred me again after hearing part of my first encounter. The transfer was back to the original line. Once again, I was told I was in the wrong department! At this point, I had been on the phone more than13 minutes. This man,DAN, did manage to get me to agent who was very helpful. At the end of that chat, I repeated the saga and suggested a modification to their phone routing instructions. total time 19 minutes plus.

With the calamity that the hospitality industry is in, this kind of SERVICE will assist in completing the demise of some players. Good luck to Hilton in repairing the Diamond piece of their enterprise.

Footnote: due to how inept this experience was, we booked elsewhere.

Have been with Diamond for many years but have never got our moneys worth from it as they don’t have any decent resorts available when we want to go on holiday. Also, we bought and continue to pay maintenance fees every year for what was sold to us as an exclusive club. How is it that they are now allowing anyone to book and pay to stay at their resorts but it is the members who are paying the maintenance fees and Diamond is earning the money. This is not what we were sold. I rang them recently and asked how I could get rid of the points and they said we could pay them 2 years maintenance fees and we would be free. Can you actually believe that we have to pay them. Unbelievable and I will find another way to get rid of them. DO NOT BUY INTO THIS, IT IS A TOTAL RIP OFF

Diamond and its predecessor Embarc operate a bait and switch selling process. During the sales pitch they show all the resorts that 'you can book'. But after the sale is done if I try to book any of them they are not available. Example... the website indicates they have 130 resorts in Italy. Search May 2023, 1 resort available Jun 23, Jul 23, Aug 23, Sep 23 all the same and it's the same resort that is available do they don't have 130 properties, they have 1.

We've been with DRI for over 20 years. The company started as Grand Vacations, then Sunterra, Diamond Resorts and now HGV. In the early years we enjoyed many vacations, although the 'hard sell' each time we went away became a nightmare! We have noticed, however, that the standard of the accommodation has gone downhill, especially the cleanliness! Due to health reasons, we can only holiday in the UK, which limits availability, especially as some of the UK resorts have been sold off. What really finished it for us was during 2020 and 2021, travel restrictions were in place due to Covid, but we paid over £4,000 in maintenance fees, but we're unable to use the resorts. Whilst this was not the fault of DRI, if we had booked a holiday wih a reputable travel agent, we would have received a refund, but nothing was offered by DRI. When the UK resorts reopened in 2021, we still couldn't make a reservation as there was nothing available!!
We are pleased, at last, that one of us is 75, so we are now able to surrender our membership under their current rules!!
Take our advice, don't sign up!!

IT’S A SCAM. The sleaziest rip off of a company. They tell you you’re in for an hour sales pitch and they hold you hostage for hours with the threat of charging you the “real” cost of the room you’re currently staying in for the weekend if you leave. If you keep saying no, they keep sending in a new person whose gonna “get you guys outta here.” In our case, the guy who came to give us “exit paperwork” told us we were signing something that gave us the “option” to try them out for $80/night for two years since we clearly weren’t sold on the product. Then the bills started arriving in the mail and it turns out our “exit paperwork” was a contract to PAY over $2000 for those rooms up front. AND you can’t use any of those nights without sitting through the sales pitch AGAIN each time. Don’t even give them a chance. RUN AWAY.

Hilton Grand Vacations purchased Diamond Resorts, but it is clear they are just as corrupt as Diamond was! I have been lied to by Diamond several times and made the mistake of buying into their program. When HGV bought them, I was told I would be dealing with Hilton from then on. Hilton, the company with a sterling reputation? Yes, thank you I thought…but since have learned Hilton Grand Vacations is nothing like Hilton the hotel company with the great reputation. My last misadventure with Diamond started with a salesperson who told me a series of egregious lies in order to coerce me into purchasing into the worthless Diamond timeshare system. She ran my credit without my permission, told me she would charge $2,000 to my credit card but charged $8,500 instead, that I would receive a free trip for 2 to Hawaii with accommodations and airfare, I would have access to a myriad of Disney Resort properties, and even held my ID and refused to give it back until I signed the contract. I signed the contracts but then cancelled a few days later. This is where the real harassment began. I started getting phone calls and texts from her and other staff regarding my decision to cancel. VERY unprofessional and scary. Some time after this experience I was called to schedule a meeting to hear about the Hilton takeover and my chance to get away from the Diamond scam. I got on a webinar with a salesperson who told me another series of lies to get me to buy into the HGV system. He told me that it was mandatory to buy into the HGV Max system, that if I did not I could not use my Diamond points, I would have access to HGV properties, that since it was a “real estate” purchase I could make money renting the points out, and I could only get the deal that day and I was not allowed to sleep on it. All of these were lies!! I asked why the contract still said Diamond and he said it was because they were still using the old Diamond contracts and assured me, I was buying out of Diamond and into HGV. I did not get a copy of this contract for almost 2 weeks which put me outside of my cancellation period for the purchase. Several weeks later, when I tried to book a stay at an HGV resort, the HGV rep told me I did not own with them at all and had been sold MORE Diamond points! I reached out to my sales rep, but he ignored me. I also reached out to another employee who had worked with me on the contract, and she said my access would be activated soon. It was not. I was duped and defrauded again! I reached out to HGV leadership, but they have ignored my attempts to rectify this situation. Diamond was a terrible company, and it is clear Hilton Grand Vacations is no better. Take it from me, stay away and do not make the same mistakes I have.

I had sent a letter to Diamond Resorts expressing my frustrations with the lies I was told when signing my contract. I had told them many things that I was told that were different from what is in the contract. When they responded, all the person said was “you signed up for this”. They completely ignored the fact that the company lied and manipulated us into signing. They do not care about a thing unless it is their fraudulent contract, they trick people into signing. It is absolutely ridiculous that they do not have any sympathy for the people they scammed. At the end of the day, the facts are that I have paid around $20,000 and have not been able to use it ONCE. The Attorney General should investigate them and if I don’t get any resolution, that’s exactly who I am going to tell my story to.

As members we were asked to attend a sales presentation when checking in at the Diamond Grand Beach resort in Orlando. We declined the invitation from the desk rep in the lobby but were told if we did not attend, we would lose our Diamond points. We reluctantly agreed to attend the next morning. When we checked in the took our drivers licenses and did not give them back. More on that later. We were assigned a salesperson who started to tell us a series of lies. He said that if we did not upgrade out of our Diamond contract the annual fees would increase dramatically. He assured us he could convert us to Hilton Grand Vacations “free of charge” and in so doing, decrease our annual fees and increase our booking opportunities. We were also told that HGV had a buy back program and once our rolled over loan was paid, we could walk away without issue. He assured us that the HGV product was a “real estate asset with Hilton and that HGV had a 99% satisfaction score”. None of this was true! We did not roll anything over to HGV and now have a Diamond AND HGV membership with loans and fees due on both! At some point in time, a Hilton credit card account was opened without our permission (using the information on our confiscated drivers’ licenses) and they charged a down payment to that card. How illegal is that? We later discovered that there was a 10-day cancellation window but did not discover this until well after the 10 days had passed. When we called HGV to get this fixed, the rep on the phone said they receive several calls DAILY from people telling them the same issues as we have. An obvious pattern of fraud! We have written a letter to HGV leadership about this situation, and they have ignored that communication to date. Protect yourselves and do not fall for this scam!

This company got us into one of their meetings where they laid on the pressure of trying to convince
us that this was going give us our dream vacation. They even told us that airfare was included, yet it
was not. We also have since found out that whatever the maintenance fees are, it is going to
increase every single year without fail. They tried to tell us that it was not a timeshare and we could
sell it, but now here we are trying to get out from under this and we are being told now that we can’t.
Save yourself the time and money.

Charged me extra without agreement, for leaving late.
Very rude lady on the reception who treated me like a little child who had misbehaved.

This was an awful experience at Thurnham Hall.
The property is selling rooms that aren’t what is listed on the website.
The propery has mice, mould, rooms aren’t cleaned with hair on bedding. The hotel is in beach of Health & Safety laws and is all being managed by a 2 week in role manager who never once acknowledged how bad an experience it continues to be. It is evident the property needs shut and investigated by the company, lancaster county council & the Health and Safety Executive.

I have raised my complaint in full with Diamond Resorts Managemrnt team and the local manager.

This has been beyond the worst experience. I was duped into the high pressure sale and have regretted it since.
It's almost impossible to book when you need, I couldn't go just myself as my husband also signed the contract (the only way I could go alone is if he were dead or I showed divorce papers!! Yes, I was told that).
You have to book a minimum of a half day whenever you do actually get to have a vacation so that they can try to upsell you into even more of their horrible experience.
If you see them coming, take my advice and run away as fast as you can.

Diamond/Hilton just might be the worst company we have EVER dealt with. The presentations are designed to be a hostage situation where the sales staff tricks and traps you into buying something you never wanted. You are told what they think you want to hear, regardless of the truth to get you to commit. You are offered enticements which wind up being unattainable. We were offered a free week vacation at the destination of our choice, but after you chase that offer for countless number of attempts, you find that the benefits don’t exist. Long periods of time are spent accenting the benefits as they mask the real cost. We end up paying about twice the price we expected by the time this nightmare is over. We wish we knew that at the time, we have never agreed to buy. The worst part is all this money is going to waste since we can never find reservations. We’re just throwing our hard-earned money down the drain.

This is the timeshare that everyone warns you about. Never once got a date or location they promised. I paid them in full to get them out of my life and they still haven't provided me with a paid in full letter or email. Everytime I call they say it's been sent and to request another letter that can take up to 72 hours. It's been more than a month for a paid in full email and I still don't have it. Garbage company do not trust them , they are liars and scam artists

It was a nightmare at Polo Towers Las Vegas! My wife’s luggage was lost for 4 days! Was told when it was delivered to hotel! But they said they didn’t have it! They kept telling us with security! We did every day! I asked the front desk lady (Anastasia) if they had cameras. She said yes! Told her I need to see the if my wife’s luggage was delivered at 8:32pm. She said nobody has access to the cameras??? I could not believe it! The delivery company sent a picture of the delivery! She still wouldn’t help! Then I thought she was in on the theft of my wife’s luggage! Had to buy all new clothes for my wife! Finally got the clothes 5 days later! It was delivered across the street! Anastasia could’ve made it so much easier! She actually said I need to apologize to her because I was upset! Unbelievable!!

They never tell the turth it's one lie after another lie