Diamonds Direct Reviews 264

I don’t normally write reviews but I had such a wonderful and fun experience creating a custom ring for my birthday with Cindy’s help. She not only helped me find the right big beautiful flawless diamond but she also made me a custom ring to hold it when none of the settings online were quite what I was looking for. Then she was so sweet and patient with me as I fussed with it to get it perfect. And it is! It is 100% just what I wanted and I couldn’t be happier. What a perfect birthday present and it was so fun creating it with Cindy! She will be forever part of my sparkling dream come true. My husband and I were hesitant to make such a big purchase online but Cindy gave us confidence to do it and I’m so delighted we did.

Thanks Cindy!

I had the most amazing experience trying to find the perfect ring and diamond for mi Reina. Not only did the ring and diamond exceeded my expectations but Cindy and Ginny were extremely helpful, caring and dedicated to ensure I had what I wanted and by the time I need it. Thank you both

My girlfriend and I are looking to take the next step in our relationship. We had gone to a few jewelry stores. We ended up at Diamonds Direct and met Marcy. Our experience with Marcy was absolutely amazing. Marcy was so helpful and patient.
She was more than willing to go the extra mile. She is so thorough and willing revisit any option that is available. We went with a custom build. The details that we were able to get through the help of Marcy made us a very happy customer. There was never any pressure. It was a really enjoyable experience. Diamonds Direct and Marcy will be are go to, when we want to expand our Jewelry collection.

My wife and I found her perfect engagement and wedding ring with the help of Joseph Kabbas. Joseph showed us many settings and stones with patience and attention to my wife's ideas. Over the past two years Joseph has helped us pick out several other pieces. Joseph has made Diamond's Direct our favorite Jewlery store. In fact I'll be stopping in to see Joseph next week to choose our first anniversay gift. Thank you Joseph.

Allen Abramowitz has helped us for many years. He continues to be a valued and helpful resource when we are looking for a new piece of jewelry. He is honest and genuine, with no pressure on a sale!

Kim sold us our diamond, after many years of buying a setting with her. We followed her to Diamonds Direct, because she has given us exemplary service and made the process fun! She is invaluable and would recommend her to all of our friends!

What more can I say. From the outside this building is incredible ... but step inside and you will not believe the attention to detail and customer care you receive. I am still in the process of shopping for the right stone. And these guys have more than just diamonds! When looking for the perfect Sapphire there are many things to consider. I am so lucky to have met a professional, kind and knowledgeable resource. I truly feel like I am working with a family Jeweler. I cannot recommend Jennifer Alter enough! Such a true professional!

If there was the ability to provide 6 Stars, I definitely would. Cannot say enough about our Salesperson Tang and the entire Crew at Diamonds Direct. She has been extremely helpful with our Wedding ring purchases! We are so pleased with our selections and the outstanding service that we received from her throughout the entire process. Highly recommend!!!

Diamonds Direct in Glen Allen, Va is the BEST !!! Kimary is AWESOME !!!! She has helped me several times with repairs.

I am going this weekend to see about taking a stone I have and putting it in a different setting. I cannot wait to see what can be done.

Jenna is also great. She helped my daughter and her fiance' to create a specially made engagement ring using the groom-to-be's grandmothers' diamond. It is ABSOLUTELY THE MOST BEAUTIFUL ring ever !!

What a GREAT place to go for jewelry.

Diamonds Direct is the place to go for your engagement/wedding rings! Astrid was AMAZING to work with! She was extremely friendly, professional, personable, patient and offered us drinks from their bar as soon as we walked in. She was able to help us narrow down our search for the perfect diamond solitaire and had the one we wanted shipped in just 2 days later. Also, their 'buy a natural diamond, get a lab grown of equal or better for free' deal really sold us. Where else in the city can you get this offer and level of service? Only Diamonds Direct. Astrid even put a rush on my ring and had it set for our wedding in literally 3 days from when we picked it out as a surprise for me! Angie was fabulous as well. You can tell they really genuinely care about their customers. The store is absolutely beautiful and they have a huge selection. I couldn’t believe how quick and easy the entire process was. We will be long time customers for sure!

I think it was Ginny at the Square One store in Mississauga Canada who helped me with a watch bracelet link issue today. Had a great conversation about the mechanical watch world. Thank you G for the help. Always nice to geek out on watch stuff! Bryan

When you go to that Gulf fwy store, ask for Denver Phan, an excellent professional, he explained everything I needed in detail and was patient and kind, I recommend him 100%. He invited me an extraordinary coffee, Thank you Denver.

Alejandro Fernandez

I began my journey searching for the best engagement/proposal ring a little over a month ago. Being that this is my first time going through a process like this, I brought along my mother to help assist me in this endeavor, and to also provide a female's perspective on the potential ring. We scheduled an appointment, and thankfully we were partnered with Mona, THE BEST associate they have to offer at this specific location.
From the beginning, she was very informative on how the decision-making process usually goes when picking a diamond for any occasion. She was very comfortable with explaining, in detail, the importance of each diamond element (the carat, clarity, color, & cut) and how weighing each category subjectively can provide you with the diamond you are dreaming of buying. With me, being a novice in this aspect, I felt very comfortable asking her my questions, and her responses were delivered very well.
When it came to deciding on which style of ring and how many diamonds I wanted, she showed complete devotion of her time and energy towards me getting exactly what I wanted, which I really appreciated. That type of service is RARE, so to receive that type of guidance and dedication in order to fulfill my dream ring scenario was a blessing that I am truly grateful for!!

Aside from that, she was very personable and easy to talk to. A lot of times in the sales field, you sometimes come across sales associates who are overly aggressive and make you feel like just a customer instead of an actual person. This was not the case with Mona. She took the time to hear the vision that I wanted for the ring, and then she transformed that vision into a reality, of which I will be forever grateful!!

Lastly, when it was time for me to see the finished product and pick up the ring, she was doing everything possible to make sure that the end result was what I had conjured up when I first began this process (which of course it was!!). All in all, I thoroughly enjoyed Mona's guidance and energy throughout the process and I would HIGHLY RECOMMEND her services to anyone seeking to buy jewelry from Tyson's Diamonds Direct!!!

I am so happy I found Kim. She was kind , patient and very helpful.
She was super knowledgeable and took the time to help me for upgrading my ring. I will definitely go back for my daughters wedding ring and recommended her to my friends. Kim really helped make the experience so special . She the best!!! Thanks again Kim!

A few months ago I got online to start shopping for an engagement ring with no real knowledge of what is what. I started chatting with a person on the website thinking that I was really just talking with a bot or someone who had no real care. I was definitely incorrect. I was chatting back and forth through the day and ended up getting busy at work and forgot to reply. Much to my surprise, Ginny sent me a follow up email later that night thanking me for my time and sending me information that really helped my search. I’m in luxury RV sales so the customer service I received was really impressive and I felt that I wouldn’t have a better experience elsewhere. She followed up with me for a while as I sorted through a decision and never pressured me to do anything I didn’t want to. My fiancé is so happy with her ring and loves every detail of it. Thank you Ginny for a really great experience.

After losing my wedding ring years ago, we decided it was time to get new rings. We went to your Baybrook location and were assisted by Danielle. SHE IS AWESOME!!! Knowledgable and so engaging, she found the perfect rings for us. She took all our requests and then using her considerable expertise considered things like skin tone, etc. We will go back to visit her just because she is that awesome. We have recommended DD and Danielle to all our friends and family and will continue to do so.

I recently had the pleasure of working with Rachel at the Indy location, a diamond expert whose passion and love for her craft are simply contagious. From the moment I stepped into her world of sparkling gemstones, I knew I was in for an extraordinary experience.

Rachel's vibrant soul and undeniable enthusiasm shine through in every interaction. Her genuine love for what she does is palpable, and it elevates the entire journey of creating bespoke jewelry to a whole new level. It's rare to find someone who is so deeply connected to their work, and Rachel's dedication leaves an indelible impression.

Throughout the process, Rachel's expertise and attention to detail were evident in every aspect. She carefully listened to my desires and preferences, taking the time to truly understand what I was looking for. It was as if she had an intuitive understanding of my style, and she skillfully translated my vision into exquisite, one-of-a-kind pieces.

The jewelry Rachel creates is nothing short of breathtaking. The craftsmanship and artistry behind each design are awe-inspiring. The diamonds she selects are of the highest quality, radiating brilliance and capturing the essence of elegance. Rachel's ability to transform these precious gems into timeless staples is truly remarkable.

But Rachel's impact goes beyond the jewelry itself. She has an incredible knack for creating not just beautiful pieces, but also lasting memories. The special moments and emotions attached to the jewelry she crafts are priceless. Each piece becomes a cherished symbol of love, joy, or celebration, reminding me of the unforgettable experience shared with Rachel.

I am immensely grateful to have crossed paths with Rachel, a diamond expert whose talent knows no bounds. Her passion, expertise, and genuine care for her clients are evident in every interaction. If you're looking for a truly remarkable and personalized jewelry experience, I wholeheartedly recommend reaching out to Rachel. She will not only create stunning pieces but also leave an everlasting impression on your heart.

Thank you, Rachel, for sharing your extraordinary talent with the world and for the everlasting beauty you bring into our lives. You are a true gem, and I feel incredibly lucky to have experienced the magic of your creations.

My fiancé and I had the pleasure of purchasing an engagement ring, and we couldn't be happier with our experience. We expressed our budgetary constraints to Justin Lehn, and the range of options not only fit our budget but also exceeded our expectations on what was possible.

Justin was also able to provide a lot of knowledge on the rings and diamonds which helped our lack of experience as this is our first and hopefully last time purchasing an engagement ring. His number on his card was 872-342-6663 and he worked on the Preston Road Location in Dallas. We plan to come back in a year for our wedding bands.

Recently I visited the Leawood Ks. store inquiring about purchasing silicone sizing strips for rings. My wife and I were helped by Ms Harvey at the Leawood store. Ms Harvey not only showed us the sizing strips but applied the strips to my wife's ring at no charge. The professional customer service performed by Ms Harvey is not always found in today's market place. She was more than willing to help us. My wife and I would not hesitate to recommend Diamonds Direct.
Sincerely, Bart Pace

I was blown away by how nice all of the employees were upon my first visit searching for the right diamond. It didnt take long for me to realize this was the place i would end up buying the diamond from and designing the engagement ring for my soon to be fiance. Alex (Alexandra) at the Houston Galleria location was beyond amazing and she helped me in every way possible to ensure i found the right diamond exceeding all expectations i had. She never steered me wrong and when the day came to surprise propose to my fiance she was blown away by the diamond i picked out and setting i had designed by Diamonds Direct. 5/5 experience and i would recommend Alex at the Galleria location to anyone and everyone searching for the right person to help make their ring search/special day exceed expectations. The location itself was very nice and management along with the rest of the staff all had the same helpful goal and good vibes to make you feel at ease.