Digicare Reviews 122

Only given 1* as cannot go any lower. Bought Samsung Book2 Pro 360, not even a year old and covers pulling apart. Digicare - authorised Service Centre for Samsung said nothing was wrong with it, despite the laptop phisically coming apart. No dents or scratches, otherwise in perfect condition as well looked after. Emailed Samsung, called Customer Service, got nowhere. I am unable to get the full report of the insepction as Digicare sends me to Samsung and Samsung to Digicare. Shambolic. Now willing to use Samsung Care+ as not getting the issue resolved, guess what? only screen is covered and it is absolutely perfect. Also, it is Samsung who reports this to Allianz and obviously not in their interest. I will not be using the laptop as believe this is battery issue and not safe to operate, something that initial agent form Customer Service said to me, no vividly denied. Dont want to burn in bed while working on the Pro 360 and make it to the news this way. It is 1.5k totally wasted. I am not letting it go though, will take it as far as I can, obundsmen, independent engineer, the press - giants companies like Samsung and their partners can't get away with murder!

Excellent service, Dave and another huy came to replace the TV screen for my samsung TV under warranty. Really friendly, so nice and polite. Nothing was too much trouble, they even helped me hide wires that were showing before. Left everything neat and tidy and treated my home and me with respect. Well recommended and the guys are a credit to your company.

After needing a repair done for my laptop and seeing the negative reviews on here, I thought I was going to be another unhappy Samsung customer with a bad experience, but I must say I was pleasantly surprised,

After sending my laptop in for repair, I was informed what was wrong and that it could be fixed under warranty, after waiting just under 4 weeks my laptop was repaired and returned.

I can't grumble on the time frame, it's saved me buying a new laptop and luckily the repair was covered, most insurance companies take roughly this time frame so all in all im happy.

Firstly,
I used digicare in March 2022, as my laptop needed to be repaired via Samsung warranty. Quick and effective, communication was poor, however was pleased with the repair.

In May 2022 I had a problem again with the laptop, I spoke to Samsung who sent it to Digicare for a second warranty repair.
I sent it on the 19th May and still awaiting 1st July 2022.
Digigroup claim that there is a dent in my laptop, and has avoided warranty repair. However I took images before sending it and shows no damage.
Digicare do not Asnwer the phone,
Respond to their emails.
I have made serval complaints via Samsung who are investigating.
If you send your laptop or devices to this group, please take pictures before you send it. Also contact the currier for photo evidence in case the finger is pointed at you.

Shocking service..took many weeks and chasing to get my laptop back under Samsung warrantee..eventually turned up with a dent on the corner ! I complained , Digicare said damage was noted on arrival ! I asked for evidence..no response also complained to Samsung .Samsung CEO email doesn't work, and Digicare blocked my email .No one will take responsibility..wish I took a photo of my device before it went to these charlatans !

No words to describe the absolutely shocking service we received from Digicare Telford. Our new Samsung HD television (wall-mounted) would randomly turn off and not turn back on. We were referred to Digicare by Samsung. Utterly rubbish. Tested the television at the store and it was working - then proceeded to blame our wall mount and said that the wall was putting pressure on the control panel of the television which was causing it to black out and not turn back on. The shop floor employee was rude and tried to insinuate there was nothing wrong with the television (because I really enjoy taking a 65" television off the wall three times to take back to Digicare).
Gave it us back after fixing an issue with the 'control panel'. Put it back on the wall, low and behold it didn't even last 24-hours. We took it back in as requested - they kept the television on 'test' off the wall for a few weeks, said there was nothing wrong with the television and told us to pick it up and basically washed their hands of any responsibility and stated that the television should be kept off the wall to prevent a power outage!
Ended up going through the home insurance because Digicare are utterly useless. And Telefaults ended up taking the television - repaired and replaced the screen of the television. Even mentioned there's no way a wall mount would put pressure on a control panel as there's no electrical wires behind where the wall mount is. Funnily enough, since the screen on the television has been replaced - the television has been on the wall for a month and working perfectly!
To sum it up - Digicare - useless and inept. Save your time and cash and go elsewhere. Clueless organisation from top to bottom with rude employees and clearly no knowledge in an area in which they are supposed to specialise.

TBH 0 stars would be better!
Absolutely terrible service. The phone is a Samsung Galaxy Note 10+ 5G. Bought from John Lewis the first day it was available, 23rd Oct 2019 and the JL guarantee states '2 year guarantee effective from the date of delivery'. Around Oct 10th 2021, the phone suddenly decided that it would only connect to a network for a few seconds and then give up. Also, the 'airplane mode' stuck halfway neither strong blue or grey but a light blue. DMOR & was worried, everyone who had this issue had a seriously ill phone. It has never been in water, never dropped & has an armadillotek rugged case. On 12th Oct, phoned JL Tech Support (JLTS) and arranged repair under guarantee & DPD collection, I was advised repair would be 8-10 working days & up to 28 WD if parts required. The phone was collected on 13th Oct & arrived, acc to DPD, on Oct 14th. It was only booked in on 15th Oct. I phoned JLTS on 26th and was told pinging was an issue at the repairers (really!). I got an email on 28th advising they had received the phone. JLTS advised it was going thru 1st tests & then they'd quote JL for the repair, but he'd no idea how long that would take. Eventually complained to a supervisor who said 1st person was wrong to say 8-10WD! Called Nov 1st after email said repairer said it needed a main board & was waiting for Samsung to approve under guarantee - would be 24/48 hrs. Nov 8th, email said repairer liaising with Samsung. Phoned JLTS Nov 9th, advised Digicare are the repairer. Said Samsung are disputing the warranty as they say it starts when JL get the phone. So, 4 weeks on, Samsung and Digicare are pointing fingers at each other; JLTS say they cannot intervene. I asked JLTS - what happens when 28WD are up & I have no repaired phone? Was told only then would they discuss options. Would Dame Sharon White (JL Chair) put up with no phone for a whole month? This is absolutely the WORST service I have ever received when having issues with anything EVER. DO NOT believe Digicare website, they are awful!

Return of the laptop, which was brand new, was arranged by Samsung under warranty. I had reported a problem with the Laptop immediately on receipt; the problem being that the Windows Hello fingerprint recognition feature was not recognised / activated. Samsung stated that the fix would take a maximum of two weeks but would probably be less as the problem appeared to be a software / settings issue. After two weeks I received an email from the Samsung Support Centre, saying that the laptop had been fixed and that I would, shortly, be contacted by the logistics company who would confirm when the laptop would be returned to me. After a further week, having not received any further contact, I rang Samsung and asked for an update. Samsung then said that they had spoken to Digicare who had stated that the laptop was still in their possession, that they had found damage to the Main board, apparently, caused by ingress on water and that the repair would not therefore be covered under warranty and that the total cost of the repair would be £474.05 No explanation was given as to why I had received an email a week earlier which stated that the work had been completed and that the laptop was ready to be returned to me. I subsequently contacted Digicare and suggested that they had made a mistake and that the damage could not possibly relate to the laptop that had been collected from my address; or if it did, then, the water damage must have been sustained after it was collected. I further explained that the laptop had only been in my possession for 1 day when I reported the problem. I had received it from the retailer in undamaged packaging, I had powered up the laptop and worked through the initial setup without any problem. It was only when attempting to register my fingerprint that I experienced the problem. Subsequent to finding the problem I did not then attempt to use the laptop further. Digicare would not change their stance on this matter and I therefore paid to have the laptop returned to me, without it having been repaired. On receiving it back I was able to power it up and go through the initial set up procedure again the fingerprint security feature was still not available. No messages were displayed to indicate that there was any problem with the Main board! I have subsequently returned and received a full refund from the retailer. I intend to forward full details of this "attempted scam" to BBC Watchdog. Rip off Britain and Rouge Traders

Absolutely ridiculous and appalling service under the warranty of Samsung. They lost my device and we unaware of where it was for nearly a week. After 2 further weeks with them they haven't even bothered diagnosing it until I made a complaint directly to samsung. Funniest part is is that samsung is aware of the number of issues with this service and continue to ignore this! I wish I did the repair outside the warranty or under my insurance.

My CAMERA, a Canon XL1, needed a new drum assembly which was very promptly fixed and returned to me. I also asked if they had a second hand lens cap which I could purchase from them. They did happen to have one and sent it with the return of my camera free of charge. All round excellent service.

These are the authorised repairers of Samsung products for John Lewis. They had my watch for two months, their own workshop was out of action for three weeks! The battery was draining very quickly and the watch cut out on runs. After two months they proclaimed it was normal wear and tear on the battery and nothing else was wrong. This is the second time it went back to them. No other option. John Lewis warranty basically useless. Atrocious service.

Why can't I leave 0 Stars?

Service received can be described in one word — “Disgusting”; from pick-up by DPD to receiving back was 7 weeks 5 days! Repair was booked through John Lewis & they are “Shocked by service received”.

JL were always able to track status: from collection it took DC 8 days to tell JL it had been received; ‘waiting for parts’; 4 weeks later ‘ordering parts’; 3 more weeks & JL finally got DC to answer phone & they said repair not covered by JL 2-year warranty; same day, phone call from JL & immediately paid repair invoice; 10 days later rang JL & ‘repair cancelled as Invoice not paid’! w.t.f?; JL finally got hold of DC 4 days later & explained Invoice had been paid 2 weeks ago; ‘ordering parts’; rang JL 2 weeks later ‘ordering tape’; another 2 weeks ‘ordering screen’; phone then suddenly arrived back without notifying JL or me it had been repaired & was being sent back. Now found they have 'fiddled' with the call volume setting & had to ask JL Technical Support for help — brilliantly clever people there, were eventually able to fix the call volume so I could hear what was being said without putting it onto Speaker mode. JL also said that the repair status still says 'parts ordered' — no mention at all that phone had been repaired & returned. What a way to run a Company!!!

On their website they proudly say: “Digicare are one of only two Samsung Service Centres in Europe to be awarded the prestigious 'A' grade status”... — What??? If my phone needs repairing in the future, it will be ‘Joe Blogs round the corner for me’ — I cannot put it into (printable) words what I think about Digicare & their awful service!

A first class service thank you Gavin you sorted my Technics CD player ,
And I would have no problem in Highly recommending Gavin at Digicare to others thank you.

Fantastic Service
for Gavin Shropshire
Thank you once again for your excellent service and quick understanding of the problem with the computer, very helpful indeed and "saving the day" for me once more.
Also further comments regarding other members I have dealt with very professional focus of 100% aftercare sale service.

This company Is a shambles! They took my Samsung Galaxy Book for repair which they returned stuck in manufacturing mode. Once again they had to collect it. Now they’ve had the item for 13 days with no info and their phoneline broken..UNPROFESSIONAL! Samsung this “approved” company are liable but it’s 2018 and these guys are supposed to be a company trying to make money and have had a broken phoneline for at least 3 days. Clearly they are not in the profession of keeping customers or partner companies. If I owed this company I’d be ashamed as hell.

Came to the PC Clinic with my poorly S8 phone which had a broken screen, saw Chris who repaired the phone perfectly and within 24 hours!
Brilliant local service!

I've had my Tv and phone (Note 4) repaired a few years ago and never left a review. Now I've had my phone repaired again, Each time the service and repairs were executed perfectly. The time its taken for these repairs ensured that there was an unnoticeable disruption to my life and the cost overall was less than other companies who charge more just to look.

Dear Digicare
Thank you for the replacement part, I was also expecting an invoice for the repair confirming my payment and confirmation of the work done. Please could you post or email an invoice to me.
As mentioned before, spending £60 is not a great deal of money but I am still annoyed that I have to pay something when my phone was still under warranty.
The facts are this: If I bought a new car that was manufactured without a petrol cap, I couldn’t see them getting away with charging anything for contaminated fuel. So how can anyone be charged for abuse of the charging circuit when they are merely ‘refuelling’ the phone (which has no cover on the charging port)?
I would like to pursue this further, who do need to contact at Samsung?

sent galaxy s2 tablet for repair, returned un-repaired. Utterly useless.

Avoid. Lose your phone, deny its lost after saying they can't find it. Say they're waiting for a quote when theyve done a quote and been paid. If you want to see your phone again go elsewhere.