Digital Fusion 

I bought a replacement lamp for my Sony KDS-50A2000 and ended up paying less than a third of the asking price for an OEM part in Norway, even after shipping and local VAT. The product by all means look as good as the official part, the order was expedited efficiently and customer support was very good when I had a question about the invoice. Would not hesitate to buy from them again.

First time for using Digital Fusion and I picked them becuase they were cheap. This doesn't always mean good value but it does in this case. My item arrived faster than anticipated and a subsequent email to follow up on customer service to make sure I was happy. Shows that they care about good service.
No hesitation about ordering from them again. Excellent.

The product was delivered quickly and all aspects about the service left me with no worries about quality of service. The bulb housing fitted easily and the quality of the light was brilliant for watching Avatar for the n'th time :)

The service was first class, the bulb arrived as promised, was well packaged and entirley as advertised. The price was more than reasonable. The bulb was fitted the same day as it arrived and instantly improved the viewing. I would heartily recommend them.

i SEARCHED ONLINE AND FOUND THIS COMPANY. tHE BULB WAS HALF THE PRICE OF OTHERS AND DELIVERY WAS THE NEXT DAY ALTHOUGH I HAD ONLE CHOSE STANDARD DELIVERY

I ordered a lamp unit for my Sony Bravia TV at 10am on Friday and it arrived at 7.15am on Saturday morning. Less than 24 hours after it was ordered.
Just took the old unit out of the TV, popped the new one in and TV working like new again. The picture on the TV had never been better, even when the TV was new.
I would highly recommend this company. They are faultless.

My Sony TV went wrong so I took it to a repair shop locally. They told me that the lamp had gone and would like £330 plus VAT and fitting to replace the part. Also it would take a couple of week to obtain and finish the job. I was gutted as this was so expensive. I looked online for a replacement bulb and was utterly astounded to find the replacement lamp unit (not just the bulb) for £66 - so I actually telephoned this company to ask if this was correct and why it was much cheaper than my previously trusted repair shop. The gentleman I spoke to was very helpful explained everything and I duly ordered the part - it arrived the very promptly the very next day and took only 5 minutes to fix and my TV was back working - Brilliant service - can't complain at all. I would recommend this company to all my pals.

I ordered a replacement bulb for my Sony projection tv on Sunday. By 10 am Monday I had received an email confirming despatch With next working day delivery and at 11.15 am today the GPO delivered by Registered Post. The tv was up and running by noon.
I call that good service and would recomend you to anyone.
Keith Duckworth

For the price, my new laptop is amazing and so I would shop here again, however I did order next day delivery and it was late, I even phoned up and checked they had the laptop in stock before I ordered it so that I knew that it would get delivered in time and it didn't, but overall a good experience.

Purchased 3 pairs of Optoma 3D glasses from Digital Fusion. They were quickly delivered and well packed inside. The price charged was the cheapest I could find (Google Shopping)

The same efficiency can't be extended to their courier (Citylink) who left the package worth £150 outside the front door unsigned for!

Purchased a scanner, didn't receive it or any communication.
When I contacted them they said they had cancelled the order because the price was wrong and it should have been £80 more.

Bottom line is the prices advertised are not available.

AVOID

I have a 4 month old memory card which cost £40 from digital fusion.
It become faulty and will no longer work. I rang digital fusion who when i starting to explain i had a product which had gone faulty was interrupted by the adviser and said "so why are you calling us". "You have a warranty with the manufacturer so why are you getting us involved!".
I was shocked, so in a defensive response explained that digital fusion are responsible for arranging a repair or replacement as per UK law to which the adviser replied "why do you need to string us a long, that's what the manufacturer is for". OH MY GOD!!! I HAVE NEVER EVER HAD SUCH BAD SERVICE. The adviser was rude, impatient and it was clear they were not bothered, yet they have my £40!
THE RETAILER IS RESPONSIBLE. DIGITAL FUSION, SORT YOUR CUSTOMER SERVICE OUT!! If the customer wants the retailer to sort out the fautly product out the retail has no choice but to!!!

FOR ALL NEW CUSTOMERS ***** CHECK ON DIGITAL FUSION WEBSITE ON THE CONTACT US BUTTON!! - IT IS BLANK WHEN CLICKED.
ALSO CHECK FOR THE RETURNS POLICY..... THEY DO NOT DESCRIBE ANY AFTER SALES SERVICE. I SHOULD HAVE KNOWN.....

DONT BUY FROM THEM!!!

Hi guys,

Just a quick message for everyone reading the bad reviews, I purchased a HP printer from this website it was great service and the best price over the internet and came within 2 days.

Ignore the bad reviews, a great website to deal with!

Thank you Digital Fusion for a pleasant transaction.

Regards

If the measure of a company is its customer service, then Digital Fusion falls far short of any acceptable standard. Earlier this year, I had an incredibly bad experience with them, and suffered some of the worst customer service I have encountered.

Somewhat disinterested during sales (requests for delivery tracking numbers were ignored, the product was listed incorrectly on their website), the sheer disregard and contempt they subsequently showed for their customers was quickly highlighted when the product they supplied did not operate as advertised.

After the screen of a rugged shock proof camera cracked following a short drop, I assumed I had been supplied a faulty model. I wrote to Digital Fusion to explain what had happened, and was ignored. When I made contact again via phone call some weeks later, they told me that they only had my word for what had happened. I assured them I had used the camera within advertised operating parameters, and was again ignored until I had to repeatedly chase, and I was then again blamed for what was a clear breach in the camera performing as advertised.

After many emails back and forth, they told me that it was the manufacturer's responsibility to deal with the faulty camera. I pointed out that the law said it was theirs, they (unbelievably) said that legislation was a matter of interpretation. I emailed them with links to the law which stated otherwise, and again they blamed the manufacturer, saying that Pentax were refusing to accept the return.

I contacted Pentax who informed me they had not received any contact from them. Digital Fusion even tried to convince me to send the broken camera to Pentax for repair, and they would refund me the cost if I returned the repaired model to them. I'm not even sure if that's legal.

It took the threat of legal action to finally motivate them to accept responsibility and refund the cost of the camera, two months after the initial fault had been highlighted to them. To add further insult, they refused to cover return postage and packing costs, claiming that I had been unreasonable in asking for reimbursement for the padded envelope I'd had to buy to return it to them. I was told if I hadn't asked for that they would have refunded the postage, in what was another needlessly rude email.

Conclusion? Cheaper prices admittedly, but really not worth it. When things go wrong, they seem only motivated to act if challenged with legal action (as verified by many similar comments on review site; if anybody wants to see the emails about my case, I'll forward them). When things do go wrong they are rude, dismissive, deceptive, and will seemingly do whatever they can to avoid paying a refund or taking responsibility.

If you don't care whether your purchase goes wrong, go with them. If you have any doubt about making a long-term investment, or expect basic levels of service, pay the extra money and go elsewhere. The small difference is not worth the misery of having to deal with them. Seriously - avoid at all costs.

As a first time buyer, I'm pleased with the service received from digital fusion and will purchase again. Delivery was prompt, item was well packaged and received in good condition.

ordered a lg bd550 on the website with the listing stating that it had wifi and dnla capabilities , it arrived as a basic player when i phoned the company the response was immediate that there was a small disclaimer on the bottom of the page which stated that your item might be different and the gentlemen seemed abrupt .

conclusion lesson learned avoid at all cost !

My first time placing an order with them and I will do so again.
They did deliver as advertised.
My order was placed at 14:30 one day and the following day was delivered at 12.30 in good condition.
My Samsung laptop RC520 was the cheapest found on the web. However, as it was my first time with them to be sure I paid %1.5 for Credit card (another £5 to £6).
It was all worth it.

I ordered a laser printer but they could not full fill the order at the price on the website so I cancelled the order and I have not recieved the refund. Terrible company that advertises resonable prices but can not full fill orders if its done online. Then they take 3-4 working days to refund the money.

Bought 21'' HP monitor - best price on the net, delivered next day.
Wish everyone was that good.

-original 2011 07 26
Beware of Return.

Many other people may have positive experiences, but I don't.

My return (within 7 days of purchase) was refused and I was told so to contact the producer to return the product. How ridicilous! Then there is the total silence.

-update 2011 07 29

Return with customer paid shipping was offered after the original negative review and threat to bring the case to Small Claims Court (which I would). This doesn't repair the damages done.

At the customer service manager's request, I amended the score from 1 star at the beginning to a 2 stars at the moment.

Liang