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Digitec Reviews 12,018

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TrustScore 4.5 out of 5

4.6

Electronics Store
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Rated 5 out of 5 stars

I've been ordering from Digitec and its sister site Galaxus for the past 12 years, since I moved to Switzerland. Impeccable service, including after-sales support and returns policy. Fast and reliable... See more

Rated 5 out of 5 stars

Purchased a DJI Mini 3 to replace the one I lost. I received professional and focused help when requesting shipment info. This company has really fast shipment, but sadly I wasn’t in an area cover... See more

Rated 5 out of 5 stars

Fast delivery and correct items. Website is well-designed with 4 languages and provided enough info for the purchases. The warranty policy is super, easy to change or return defect items.

Rated 5 out of 5 stars

I ordered a DJI Mini drone on Friday afternoon and received it on Saturday morning. That kind of speed still amazes me. I’ve been ordering from Digitec for the past 7 years, and the experience has alw... See more

Company details

  1. Electronics Store
  2. Camera Store
  3. Computer Accessories Store
  4. Game Store

Written by the company

Digitec ist die relevanteste Plattform der Schweiz für digitale Produkte wie IT, Telekommunikation und Unterhaltungselektronik.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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Replied to 98% of negative reviews

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Rated 5 out of 5 stars

Skull is shaking from bass

I ordered it yesterday and it arrived at lunch today. Less than 24hrs and it was already home ! Also ever since I opened the package and put the headphones on I’ve been listening to music ( it’s been 3hours ) you can adjust the bass on the headphones, best purchase EVER !! My skull is shaking from the bass in the best way possible. ( Skullcandy Crush Evol )

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Great selection of products, BUT

Their return policies are not great (at least 10% of purchasing price) and furthermore they have a handling surcharge for the shipping costs. So here's my example: You buy a product for 259.-, when you send it back opened the same day, you are being charged 25.90, thus the product is now valued at 233.10 (minus 7.- for shipping). A few days later the returned product is offered 248.40 marked as discounted, but 15.30 more.
Besides, great selection of products, but unlike at its beginnings the prices have been rising and not too infrequently you will find the same product cheaper elsewhere, even at the manufacturer's site with their list prices. With the free-shipping I have the impression that the cost is priced into the products. Their news portal with more or less biased contributions of their journalists seem to be one reason that prices have gone up further.
Besides my poor example, most of my interactions are good, although Amazon remains the gold standard in service.

August 23, 2025
Unprompted review
Digitec logo

Reply from Digitec

Thank you for your feedback. Unfortunately, prices have also increased for us in recent years, which is reflected in the selling price. For the sake of transparency, we have implemented price tracking for each of our products, as well as price alerts that notify customers when an item on their wishlist becomes cheaper.

Regarding our return policy: Products can be returned free of charge at one of our shops, provided the original packaging has not been opened. Postal return costs must be covered by the customer, unless the return is due to an error on our part. The 10% deduction only applies to products where the original packaging has been opened, as we cannot resell an opened product as new. Unfortunately, customers are generally unwilling to pay the full price for an item that has already been opened.

Rated 1 out of 5 stars

Misleading product specifications

Misleading product specifications – avoid!

I purchased a Gaming PC desktop from Digitec because the product description clearly stated "Wi-Fi 6 / 802.11ax". What I received was a cheap mini USB Wi-Fi dongle (Tenda AX300) that barely delivers 2 Mbps in the same spot where my previous PC easily reached 100 Mbps.

This is false advertising. A PC sold as "Gaming PC desktop with Wi-Fi 6” should come with a proper integrated solution, not a low-end USB stick. Support is extremely slow to respond, and I still have no resolution.

If you expect to get what you pay for, look elsewhere.

August 26, 2025
Unprompted review
Digitec logo

Reply from Digitec

Thank you for your review. We are very sorry that the product specifications did not match your expectations and that you received a Wi-Fi dongle instead of an integrated solution. We understand your frustration and apologize for the misleading information in the product description.

Our colleagues are already working on your case, and we kindly ask for a bit more patience until we can provide you with a resolution.

Your Digitec team

Rated 5 out of 5 stars

All problems solved

No problem with the shipment, but!
The entire audio of the Laptop (Dell XPS 16 9640) does not work. I started a service request at Dell, but so far did not get any feedback.
The box has a label: with your logo that says: Checked!

August 21, 2025
Unprompted review
Digitec logo

Reply from Digitec

Thank you for your review.

Please forward your situation via our Digitec Assistant so that we can review your situation and find a satisfactory solution for you.

https://www.digitec.ch/help

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