Multiple phone calls eveuday for 2 weeks to retrieve refund that the restaurant itself (foodbay) canceled. Same script everytime refund is processed will take 3-5 days. False refund reference given as... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Don’t trust them, they are stealing access to google business listings and refusing to give it back to legal owners. Be careful with these people. They coming to shops and doesn’t care if even owner i... See more
Absolute clowns. Ordered a takeaway from an establishment which no longer exists but the website is still up and taking money and ran by these fools. Multiple phone calls being told a refund has been... See more
Crooks, money has not been refunded for food I didn’t get, they continue to just ignore me, disgusting company, I now have trading standards and my MP involved, I have also messaged their CEO on Linke... See more
Company details
Information provided by various external sources
DineOrder has been serving 9250 plus happy customers for the past 5 years, giving them what they want, when they want, where they want and more. DineOrder is designed to serve Takeaways and Restaurants of multiple cultures and their typical cuisines....
Contact info
539A Leek Road, ST1 3ER, Stoke-on-Trent, United Kingdom
- +441782817644
- support@dineorder.com
- www.dineorder.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good customer service and guick…
Very good customer service and guick response thanks
One of the best so far so good.
One of the best so far so good.
What a good experience with Dine order, I have used many others before but this is definitely the best one.
Excellent helpful staff specially LEW is one of the best with all the ideas to get more bussiness though by website and Apps. And also Wasif regularly visits the store to making sure everything working perfectly. Them boys work hard for our behalf.
I would recommend them without any hesitation.
Very professional Company, no hidden charge, no hassle.
Simply the best Dine Order
Best customer service ever
5 star customer service
5 star customer service. Helpful and friendly and always resolve queries in a timely fashion. Keep up the good work.
We r very happy with the service
We r very happy with the service, very friendly experience, very good customer service, fully satisfied
I have been with dine order for 10…
I have been with dine order for 10 years all of my takeaways I use them Great services
FROM MEDINA TEAM
Only been with dine order for 3/4 week, already seen a great flow of orders. No issues so far. And a big thanks to my account manager umer for always checking up on us!
Great team ever
Hi we been with dine order last 2 months
Very good experience
Very good and well educated team
Staff and manager really good and helpful
There was few issue in beginning but they always try their best to resolve it ASAP
It's not fair if I don't mentions few stuff members name they really good and really helpful
Miss Divyani
Shamik ganguly
Manish kumar
Mr Eesh and few other I forget their name
Them staff members are way good
Thanks team dine order.
This is a message for mr sourav Kumar…
This is a message for mr sourav Kumar working for dine order this gentleman is the most nicest and kind person I'm from UK and i joinedd dine order about couple of years ago in lock down being in a different country this lovely guy has helped me with my business strive I found it difficult at the start and when I came across sourav he changed everything made it so easy and extremely helpful and supported me with my business and the more I say thank you to this gentleman is not enough bro please keep strong and continue supporting others as well as me for dine order they are lucky to be having great staff that are humble and extremely helpful so thank you so much to all your team at dine order and a special 6 star for sourav Kumar
Highly recommend
Excellent service
I have been using dine order for 8 years now. It provides an excellent service to its customers with an amazing support team. If ever I do have any issues they will resolve them straightaway.
They dont have any hidden charges and are lot cheaper then the rest.
This is my absolute favorite…
This is my absolute favorite restaurant. The food is always fantastic and no matter what I order I am always delighted with my meal! Servers are also great and always efficient, happy and polite. Can’t wait to return and wouldn’t hesitate to recommend to anyone looking for somewhere to eat in.
Dine order is the future of Epos for takeaways
Having dealt with foodhub for my business I was recommend by a friend to give these guys a trail. Customer service is far better than another services and also application user interface is very simple. Highly recommend.
Great customer service
Very good service
I have been with dine order for a long…
I have been with dine order for a long time. I must say the service is phenomenal. Bosses, Managers, staff and engineers are very friendly and helpful.
It’s rare I have an issue, but when I do they sort it straightaway.
The senior manager sourav is very polite and helpful.
Always will make sure that the problem is solved, doesn’t hesitate to help.
Even though his very busy, wont say no and on top of that he will give a you good advise. Regarding your Bussiness and what you can promote at the same time to
Improve your Bussiness and sales.
If you haven’t joined dine order don’t wait just join and you won’t regret it. I Highly recommend it.
From
Waqass
I have been with dineorder over a years…
I have been with dineorder over a years and it’s much better then any other food ordering by far
Would be 10 stars ⭐️
Would be 10 stars ⭐️
Surav and the rest of the team are always fantastic, efficient. They deal with any issues in a professional manner. Can’t really praise them enough. Thank you guys for your continued support and keep up the good work 🙏🏽
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







