Dior.com Reviews 11,218

I shop at Dior quite reguarly and I'm always happy with my purchases. The complimentary gifts on your birthday or for being in their loyalty program, are gorgeous and appreciated.

CATASTROPHIQUE

I purchased a dior eyeliner it cost 29.70 euros. I got a severe reaction after just one use. I had read the company ethos and felt confident i had made a good choice. I contacted the company and went through a lengthy process, emails, phone calls, interrogation etc. Finally I was informed to get a refund would not only take several weeks but wasn't guaranteed. To start this process I had to post highly confidential information. My bank statement, my I.D, proof of purchase, my address and the product. I had no problem sending the product and proof of purchase, even my bic and iban but I felt anything else was highly risky. They were adamant this was the only avenue. I declined and they kept my money. Totally unethical company.

3rd review and am giving 5 stars because Daria from customer relations has been fantastic. She looked into my emails and grievance of the shoes returned too me and refusal of refund. It was realised after investigation that my shoes did not come with a security tag so I was asked to return and would be refunded, I was also given an apology. I have now been refunded and the customer support from Daria has made my experience so much better. So what I am going to say is... Don't put up with the Dior saying they won't refund, email customer services and keep emailing and emailing until someone in Dior will listen. As I said 5 stars is to Daria but it's absolutely no stars to the company itself and I will definitely not be purchasing from them or any of their products ever again.

If i could leave minus stars I would
purchased items. that dpd decided to leave on a footpath rather than my shed as instructed
dior say they’ve been delivered so basically rough ! as a platinum customer of dior i’d expect a bit more loyalty to their customers will be taking my buisness elsewhere

Very disappointing experience ordering from Dior online. My gift never arrived, even though it was marked as delivered. They work with UPS and UPS shows the package as delivered, but signed by someone with a different name and who doesn’t live in the house. We never received the package! No scan of signature, nothing proving the real delivery. I expected much better reliability and support from a luxury brand.

Customer Serivce via Whatsapp, Email and Phone - absolutely no reaction on my problem. It’s a shame and really disgusting how inhuman their approach to customer is! This has nothing to do with a luxury experience.

3 weeks passed and no solution! They just ignore me on all channels

Absolutely the worst customer service experience I’ve ever had – completely incompetent and utterly unprofessional.
I purchased a ring that quite literally fell apart within a year — the crystals detached and the entire piece dismantled, which is unacceptable for any product, let alone one sold under the guise of a premium brand. They initially agreed to issue a refund, so I returned the product… over five months ago. Since then, it has been a never-ending cycle of frustration.

I’ve contacted their so-called customer service team more than ten times, and each time I’m met with the same robotic script: “It’s being processed.” No updates, no accountability, and absolutely no resolution. Five months later, I haven’t received a single penny. The only “update” I ever get is when I chase them down myself, only to hear the same tired excuse.

This company is not just inefficient — it’s borderline deceptive. If you’re even slightly uncertain about placing an order, do yourself a favor and stay far away. You’ll likely end up with a broken product, no refund, and a customer service team that appears more skilled at stalling than solving problems. A truly disgraceful experience from start to finish.

I ordered a pair of shoes directly from Dior.com expecting the level of quality and service the brand is known for. Unfortunately, I was extremely disappointed to receive shoes that were clearly used, with visible wear and marks. I returned them immediately, without wearing them, and explained the issue clearly.

Instead of acknowledging the problem, Dior’s customer service claimed the marks were caused by me while “trying them on” — which is completely untrue. I was then denied a refund, even though I followed all return instructions and received a defective product to begin with.

This kind of treatment is unacceptable from a luxury brand. I expected better integrity, accountability, and basic respect for the customer. I will not be ordering from Dior again, and I urge others to be cautious — especially if you’re shopping online.

I placed my first Dior Beauty Canada order and it was a complete disaster. I purchased nearly $200 in full-price beauty products, mainly to get the complimentary pouch they advertised.
The pouch arrived badly scratched, clearly used or damaged — and had no box.

I emailed Dior immediately — within one hour — with photo proof as requested. No reply. I followed up again. Still no reply.

When I finally called, a representative apologized, promised to send a new pouch, or if not available, samples or a compensation code. I followed every step they told me.
But guess what? I never heard from them again.

After chasing them again days later, I spoke to a second rep named Ethan, who coldly told me: “We don’t send anything. The first person was mistaken.”
The only “solution” they offered was: return the entire order.
That’s it.

This is not a luxury experience — it’s a joke. Dior’s customer service is incompetent, dishonest, and unprofessional. They ignored my emails, broke their promises, and blamed their own staff for misleading me.

I’ve never felt so disappointed and disrespected by a brand. Dior Beauty clearly doesn’t care about customers. First time, last time. Never again.

Almost identical experience to Caz (posted 13 May 2025). I ordered a £168 bottle of perfume, empty box delivered (except for 2 samples). Been in constant contact with customer service for over a week who have been completely useless and say the perfume was delivered according to their packaging records and will not fulfil my order or issue a refund (basically calling me a liar). Now escalating.

Very poor customer service- purchased SPF 50 face and body set as a gift for my daughter who was holidaying with a friend. First day there she was badly burnt, applied as per instructions, the face product was fine the body one wasn’t - her arms got badly burnt - ended up purchasing some cheap SPF when she away which worked better. Contacted Dior and got a phone call from someone who was referring it as they hadn’t had any other complaints, he advised he would be back in touch - that was 4 weeks ago so I emailed again yesterday and got an email this morning to say they can’t assist further in case - she mustn’t have applied correctly (She’s 20 and quite capable of reading and following instructions) so I find this quite rude. Why wait until I chase it up - surely they could have come back to me before now.
I’m a platinum member with Dior and find their customer service shocking!

I purchased a Dior Clair D lune necklace in August 2024 (less than a year ago) at a cost of £430. The two resin pearls tarnished and I contacted Dior asking for a repair or replacement and both were rejected as they advised that the tarnishing was due to ‘manipulation’ . They said the use of fragrances would have caused the damage and therefore would not honour the warranty. There is an issue with the quality of the jewellery if it cannot withstand some perfume. The necklace has been worn less than 10 times. I appreciate this is expensive fashion jewellery but would not have expected such poor quality. Dior advised that the materials used are delicate (gold plating over brass!) and should not be worn with any chemicals. To say how disappointed I am is an understatement. Please be aware if purchasing Dior fashion jewellery.

I visited the Sloane Street store and it did not disappoint. This was my first visit to an actual bricks and mortar shop and it was incredible. We got a wonderful welcome on entering the shop and offered champagne or other drinks, (opted for water as it was HOT). I was left to browse and take in all the wonderful items on display. After a little discussion with a well dressed ambassador (Pedro Jorge), we were asked if we wanted to see the couture hand made items, jumped at the chance and so pleased we did. A lift took us to a beautifully decorated lounge area whilst our assistant brought out exquisitely made hand embroidered dresses and skirts. They were simply stunning. I made six purchases which were packaged beautifully and was also offered a Dior Spa experience in La Suite in Harrods but unfortunately we just did not have the time as it was a day visit. We will definitely be back to this store, the ambiance, the ambassadors and the choice available were a credit to the Christian Dior brand. Thank you so much.

I made a purchase off of Dior’s website for the first time and I am happy to say that my order arrived in a week! However, I think Dior needs to update their customer service. From what I could find on their website was a phone line you can call for questions. They don’t provide an email address, which I found to be bizarre! A phone line is not very practical when you can just sending a quick email. They do have a message page that I only found out about later, but I just don’t think it is up to date.

I also never received an email letting me know that my order has shipped, so I didn’t get that reassurance that it was on its way. As an anxious person, I like to receive confirmation emails from the website. Also my order was no where to be found under my account, which left me feeling nervous.

Overall, Dior.com is not a bad website, but I do think they need to make some changes regarding their customer service.

Purchased bracelet from Dior UK Sloane Street London store month ago. Excellent staff, excellent service. Thanks so much Gigi ❤️❤️

Dior needs to stop using DPD!!! Such a disappointment. I rescheduled a Saturday delivery due to having to leave home and not being able to wait for my delivery . I rescheduled it for Sunday. Never received my delivery but instead the next day I received an email to say that my order is on its way back to Dior , then I was told that as soon as my order reaches Dior warehouse It will be sent back to me. Since i needed my order as a Birthday Gift and it didnt arrive on time there was no point of the gift anymore so I asked to be refunded! Then 5 days later i get an email from Dpd that my order will be delivered today and it never arrived . Dior I want my money back!!!

The best service ever 🙏🏻
Thank you Noemie and Tailer in Dior Monaco 💕

I purchased the Danseuse Étoile Ring in January 2023 for my daughter. In the last month or so the ring has turned her finger green. I contacted Dior and was told to send pictures, which I did. However, since it has been more that 2 years (warranty expiration) since the purchase. There is NOTHING they can (will) do. I want to reiterate how extremely disappointed I am with the service I have received regarding my daughter's Danseuse Étoile Ring. As a loyal customer, I expected a level of quality and support from Dior that reflects your brand’s reputation. Unfortunately, the lack of assistance or goodwill in response to a clear issue with your product has fallen well short of my expectations.

Can I just say , the worst customer service/ service received. I ordered a gift a month ago , start of May , expected delivery was by 9th May, never came , had to chase up with DHL then , they told me it was damaged in transit. I was never notified by Dior , I was expected to chase the answers myself. DHL were amazing , Dior on the other hand ridiculous! I have never experienced such bad customer service and no answers! I still haven't received a good which I knew of because of DHL and also I am still waiting on a refund nearly a month since I've placed the order, don't ever give them your money , they are attracious to deal with. I am stressed , down money as I had to buy a new gift and just out of pocket because they refused to refund as soon as they figured I wasn't receiving the item! It has happened twice now that there has been something wrong , to a family member of mine and myself! I only ordered directly because the packaging is fabulous, but the stress isn't worth the packaging. Will never buy again.

The 1st time I ordered from this website, I never ordered from them again. Their false advertise the gift with order. First, I never got the email confirming my order. 2nd, they emailed me that the part of the gift was out of stock (this is the reason I ordered the gift). I called them to cancel my order, and they told me my order was on delivery and I had to call UPS myself to cancel it. So frustrating. Don't trust the Gift with your order.
BE AWARE: if you want to return the items you have to pay $9 extra.